Zamashenge Amanda Buthelezi
Linbro Park AH, Sandton
Summary
Detail-oriented professional with a strong background in client-facing operations, relationship management, and end-to-end case coordination. Experienced in maintaining positive, lasting relationships with brokers and stakeholders while ensuring quality service at every stage. From initial submission through final decision. Proven ability to manage multiple priorities, resolve complex issues proactively, and communicate clearly across diverse audiences. Adaptable and reliable, with a track record of working independently while keeping teams aligned. Poised, organised, and comfortable owning client relationships from onboarding through ongoing engagement, with a focus on delivering a consistently smooth and supportive experience throughout.
Overview
23
23
years of professional experience
Work History
Commercial Property Claim Examiner
AIG
01.2019 - 11.2023
- Processing of claims after registration
- Appoint assessors and services providers
- Review assessor reports and make decisions on claims
- Draw up Agreements of Loss for claims over R50 000
- Settle valid claims and raise reserves in accordance with Claims Payment, Reserve and Settlement Authority
- Refer suspicious claims to SIU for investigations
- Draft rejection letters and refer to management for approval
- Communicate claim updates and decisions with brokers
Domestic Non Motor Claims Examiner
AIG
10.2017 - 12.2018
- Processing of claims after registration
- Appoint assessors and services providers
- Review assessor reports and make decisions on claims
- Draw up Agreements of Loss for claims over R20 000
- Settle valid claims and raise reserves in accordance with Claims Payment, Reserve and Settlement Authority
- Refer suspicious claims to SIU for investigations
- Draft rejection letters and refer to management for approval
- Provide management with claim details for OSTI complaints
- Communicate claim updates and decisions with brokers
Motor & Non Motor Claims Technician
Bryte Insurance
08.2015 - 09.2017
- Processing of claims after registration (mandate up to R1 000 0000)
- Appoint assessors, services providers and investigators
- Keep diary system to follow up with brokers for any outstanding information or documents, follow up on Panel beater invoices and assessors reports
- Authorise repairs to service providers
- Settle valid claims, within the company’s SLA
- Draw up Agreements of Loss for claims over R20 000
- Refer rejections to management and present approved rejections at the claims forum where necessary
- Make payments to clients and service providers
Motor Claims Investigator
Outsurance
03.2011 - 12.2014
- Confirming that all warranties at underwriting stage are valid and policy is acceptable.
- Establish whether the incident occurred as described and the client experienced a loss as reported to the insurer
- Ensuring that claims’ costing is done correctly. True indemnification must occur at the best possible cost to the insurer.
- Establishing whether the correct risk is on cover (items & values) and all terms & conditions are adhered to
- Conduct face to face assessments / interview with clients
- Scene investigation
- Interview witnesses
- Damage report analysis
- Accident reconstruction
- Liaise with Officials e.g. SAPS, Metro, Hospitals
- Conduct final interviews with clients in cases where there are discrepancies
- Collate findings, prepare reports and make decisions on claims
- Present problematic claims in the claims meeting where findings and recommendations are presented to the claims meeting and final decision is made
Non Motor Claims Advisor
Outsurance
01.2010 - 02.2011
- Registration and processing new claims
- Collecting accurate information and relevant documents to proceed with claim
- Liaising with client/claimant and advising them on any issues that arise
- Obtaining of quotes from Service Providers
- Referring of suspicious claims to management for possible investigation
- Liaising with investigators
- Appointing and liaising with Service Providers
- Analysing damage reports and making sure it’s consistent with incident description
- Making decisions on claims
- Making payments to clients and Service Providers
- Finalising of claims
- Resolving issues or problems that arise after claim finalisation
Client Care Advisor
Outsurance
04.2007 - 12.2009
- Attending to client queries
- Updating client information on the system
- Selling Outsurance’s products and services to existing clients
- Reinstating cancelled policies (Re-selling)
- Negotiation alternatives with unhappy client for retention purposes
- Attending to messages left by client within a set turn-around time
- Promoting new products and services
- Adhering to set quality and productivity standards
Call Centre Agent
MTN
08.2005 - 09.2006
- Answer incoming calls from clients
- Assist clients with network and handset related queries
- Resolving client queries within set turn-around time
- Educate and inform clients about new products and services
- Load MTN services onto client cell phones
Telesales Marketer
Telkom
08.2004 - 07.2005
- Marketing Telkom’s products and services
- Provide customer advise and education on products and services
- Meeting sales target
- Refer leads generated to relevant departments
- Adhering to quality standards
Sales Consultant
Capital Alliance
02.2001 - 10.2002
- Doing mass and on one presentations
- Prospecting potential clients
- Closing sales
- Meeting sales targets
- Doing after sales service
- Seeking new leads
- Negotiating stop orders with companies
Education
Higher Certificate - Short-term Insurance
01-2023
RE Accreditation: RE5 First Level Regulatory Examination - Representatives
01-2015
Graduate Diploma - Marketing
IMM Graduate School
01-2008
Matric - undefined
01-1997
Skills
Written communication
Claims processing
Microsoft Office Suite
Data verification
Analytical
Timeline
Commercial Property Claim Examiner
AIG
01.2019 - 11.2023
Domestic Non Motor Claims Examiner
AIG
10.2017 - 12.2018
Motor & Non Motor Claims Technician
Bryte Insurance
08.2015 - 09.2017
Motor Claims Investigator
Outsurance
03.2011 - 12.2014
Non Motor Claims Advisor
Outsurance
01.2010 - 02.2011
Client Care Advisor
Outsurance
04.2007 - 12.2009
Call Centre Agent
MTN
08.2005 - 09.2006
Telesales Marketer
Telkom
08.2004 - 07.2005
Sales Consultant
Capital Alliance
02.2001 - 10.2002
RE Accreditation: RE5 First Level Regulatory Examination - Representatives
Graduate Diploma - Marketing
IMM Graduate School