Zamanzima Thokozile Mazibuko
Flight Attendant
Benoni
Summary
Dynamic Flight Attendant with a proven track record at FlySafair, excelling in customer service and flight safety.
Developed strong customer service and conflict resolution skills in fast-paced, high-pressure environment. Seeking to transition into new field where these skills are valuable. Dedicated to delivering exceptional service and ensuring positive experiences for all clients.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Flight Attendant
FlySafair
01.2023 - Current
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Ensured safety and comfort of customers onboard aircraft.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Education
Name of Institution: Groblersdal Academy
Highest Grade Passed: Grade 12
Subjects Passed: English, Sepedi, Maths Literacy,Consumer Studies,Business Studies,History,Life Orientation.
Year Obtained:2020
Name of Institution: S.MAB Training Academy
Course: Cabin Crew
Modules: Safety and Emergency Procedures,Aviation Medicine,Live Fire Fighting ,Dangerous Goods ,Type Ratings,Computer Skills.
Year Obtained: 2021
Course: Passenger and Ground Handling
Modules: Dangerous Goods CAT9, Customer Service and Conflict Management, Aviation Security.
Year Obtained:2021.
Skills
Customer service
Accomplishments
-Head Girl
-Hockey Player of the Year
-RCL (2020)
-Temporary In-Charge Flight Attendant
Timeline
Flight Attendant - FlySafair
01.2023 - Current
S.MAB Traininig Academy - ,