CLIENT LIASON, LOGISTICS
ZAMANI SIPHUTUMA
DSV Logistics
Gauteng
18
years of professional experience
1
Certification
Logistics and distribution professional with 15+ years of experience across warehouse operations, dispatch, transport coordination, shipment tracking and third-party logistics (3PL) environments. Experienced in coordinating direct and dedicated loads, urgent Same Day and Sunrise deliveries, inter-branch movements, collections and deliveries, and transport-provider communication. Skilled in client service, exception resolution, customs documentation, operational reporting, and monitoring service-level agreements (SLAs) and key performance indicators (KPIs). Currently studying toward a BBA in Supply Chain Management and seeking a Logistics Coordinator or Transport Coordinator opportunity.
Work History
WAREHOUSE OPERATIONS / CLIENT SITE LEAD
9 Years 9 Months- Sites supported: InSync Solutions (Automotive), Lion Match, Validus Medical and Twinsaver
- Coordinate daily logistics, distribution, dispatch and transport activities to support on-time shipment delivery.
- Arrange direct and dedicated loads, including scheduling, vehicle allocation, collection arrangements, documentation and delivery follow-up.
- Liaise with approved third-party transport providers to confirm vehicle availability, collection times, delivery requirements and transport rates.
- Coordinate Same Day and Sunrise delivery services, prioritising urgent shipments and monitoring them through to delivery.
- Coordinate inter-branch shipments, transfers, collections and deliveries with DSV branches and operational teams.
- Track dispatched parcels and shipments; follow up on deliveries, collections, delays, exceptions and outstanding queries.
- Prepare and process customs documentation for applicable shipments, checking information and supporting documents for accuracy.
- Investigate and resolve client queries involving delivery issues, damages, discrepancies, collections and warehouse operations.
- Log, investigate, escalate and close operational exceptions within agreed timelines, keeping clients and stakeholders informed.
- Compile weekly and monthly operational, dispatch and performance reports; monitor service levels, KPIs and deadlines.
- Maintain accurate records for dispatches, transport arrangements, customs documentation, damages and outstanding queries.
- Coordinate communication between clients, branches, transport providers, warehouse teams and management.
- Client-site operations and administration
DISPATCH CLERK
3 Years- Coordinated daily dispatch operations to ensure shipments were processed and dispatched within required timelines.
- Captured, scanned and checked parcels and shipment details, quantities, dispatch documentation and delivery information.
- Monitored outstanding dispatches, collections and deliveries and followed up on unresolved items.
- Investigated dispatch queries, damages, discrepancies and delivery exceptions and tracked actions through to closure.
- Responded to client and internal queries and provided updates on outstanding distribution matters.
- Prepared weekly and monthly dispatch reports and supported KPI reporting, operational reviews and SLA meetings.
- Liaised with warehouse teams, drivers, transport personnel, clients and other departments to coordinate shipment movements.
- Maintained accurate records and followed company procedures, client requirements and agreed service levels.
RECORDS CLERK
3 Years- Maintained guest records, booking information and billing documentation.
- Processed reservations and amendments using Opera/Fidelio Property Management System (PMS).
- Prepared financial and occupancy reports for management.
- Maintained accurate records while following confidentiality and administrative procedures.
- Communicated with guests and internal departments about bookings, amendments and account-related matters.
Education
BBA - Supply Chain Management
Second Year
National Certificate - Procurement and Supply Chain Management
Senior Certificate
Skills
Transport and logistics coordination | Warehouse
dispatch and distribution operations | Direct loads
dedicated loads and vehicle coordination | Shipment tracking
collections and delivery follow-up | Client
branch
driver and third-party provider liaison | SLA and KPI monitoring and operational reporting | Exception management and problem resolution | Customs documentation and shipment records | Transport Management Systems | Operational administration and compliance
Certification
Compliance and Risk Management | Transport Management Systems | Strategic Planning and Management | Cybersecurity Awareness | Workplace HIV/AIDS Assessor
ADDITIONAL INFORMATION
South African | Driver's licence: Code 10 (C1) | No criminal record | Open to logistics, transport coordination, distribution and supply chain opportunities
References
- Jackson, Dube, Operations Manager, 012 673 2150, 067 414 4340, DSV Global Transport and Logistics, Mr.
- Vusi, Dlamini, Sites Manager, 011 387 0945, 064 890 3163, DSV Global Transport and Logistics, Mr.
- Howard, Baloyi, Operations Manager, 011 387 0959, 066 199 8015, DSV Global Transport and Logistics, Mr.
- Thibe, Tshwane, Business Change Manager, 012 673 2110, 067 413 0651, DSV Global Transport and Logistics, Mr.
Timeline
WAREHOUSE OPERATIONS / CLIENT SITE LEAD
DSV Logistics
01.2017 - CurrentRead More
DISPATCH CLERK
Dis-Chem Pharmacy Warehouse
01.2013 - 01.2016Read More
RECORDS CLERK
Life and Leisure Tourism
01.2009 - 01.2012Read More
Richfield Graduate Institute
BBA from Supply Chain Management
Read More
Academy of York
National Certificate from Procurement and Supply Chain Management
Read More
Huku Senior Secondary School
Senior Certificate
Read More