Proven hospitality professional with extensive experience in fast-paced environments, as demonstrated at Grimaldis Cotsworld Restaurant. Excelled in guest seating arrangements and upselling techniques, enhancing dining experiences through exceptional service and efficiency. Skilled in both team collaboration and maintaining composure under pressure, significantly contributing to customer satisfaction and repeat business.
Hi, I’m
Zamangwane Nkosingiphile Bija
Waitress
Durban
Summary
Overview
5
years of professional experience
Work History
Grimaldis Cotsworld Restaurant Hillcrest,SouthAfrica
Waitress
07.2023 - 08.2024
Job overview
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Bona Terra CafeHillcrest,SouthAfrica
Waitress
05.2022 - 06.2023
Job overview
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Richdens SuperSpar Hillcrest,SouthAfrica
Cashier
02.2020 - 03.2022
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Phakathi Secondary School Marianhill,SouthAfrica
Matriculated from General Studies
01.2016
University Overview
Skills
Food station setup
Timeline
Waitress
Grimaldis Cotsworld Restaurant
07.2023 - 08.2024
Waitress
Bona Terra Cafe
05.2022 - 06.2023
Cashier
Richdens SuperSpar
02.2020 - 03.2022
Phakathi Secondary School
Matriculated from General Studies
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