ZAMANGUNI NCOBELA
DONNYBROOK
Summary
PROFESSIONAL PROFILE
Motivated and reliable administration graduate with strong secretarial, receptionist, and clerical support experience gained in structured institutional environments. Possess excellent telephone etiquette, computer literacy (MS Office), and sound organizational skills. Demonstrated ability to provide efficient administrative support to senior staff, manage records, handle correspondence, and interact professionally with people from diverse backgrounds. Currently completing a Bachelor of Administration with a solid understanding of public sector policies, procedures, and ethical conduct.
Overview
4
4
years of professional experience
Work History
Library Assistant
University Of Free State
03.2024 - 11.2024
- Provided clerical, administrative, and receptionist support to students and academic staff in a structured institutional environment
- Received and attended to enquiries in person and telephonically, ensuring professional service and correct referrals
- Captured, updated, and maintained accurate records in line with institutional policies and procedures
- Operated office equipment including computers, printers, photocopiers, and scanners
- Maintained filing systems and ensured proper control of incoming and outgoing documents
- Assisted with preparation of documents and information required for meetings
- Demonstrated discretion, confidentiality, and attention to detail when handling records
Call Center Agent
EC3
01.2021 - 01.2023
- Managed high volumes of inbound and outbound telephone calls with professionalism and excellent telephone etiquette
- Referred queries to relevant role players when matters required escalation
- Accurately captured client information and maintained records on internal systems
- Communicated effectively with clients from diverse backgrounds
- Worked under pressure while meeting daily targets and service standards
- Demonstrated reliability, self-discipline, and strong interpersonal skills
Education
Bachelor of Administration - Public Administration
University Of Free State
QWAQWA2025
Certificate of Higher Education - Business Administration
Durban University Of Technology
2020
National Senior Certificate
Ixopo High School
Ixopo, South Africa01-2019
Skills
- Customer Service & Client Support
- Secretarial & Receptionist Support
- Call Centre Operations (Inbound & Outbound)
- Administrative Support & Office Assistance
- Data Capturing & Record Keeping
- Results orientated
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Verbal & Written Communication
- Time Management & Meeting Targets
- Service excellence
- Clerical Support & Office Administration
- Ability to Work with Diverse Stakeholders
- Problem-Solving & Attention to Detail
- Ability to Work Under Pressure
- Teamwork & Professional Conduct
- Familiarity with Public Service prescripts, Batho Pele principles, and accountability frameworks
- Exposure to financial administration, budgeting basics, and administrative controls
- Data Entry & Basic Reporting
- Digital Communication Systems
Additional Information
C1 drivers license
Timeline
Library Assistant
University Of Free State
03.2024 - 11.2024
Call Center Agent
EC3
01.2021 - 01.2023
Bachelor of Administration - Public Administration
University Of Free State
Certificate of Higher Education - Business Administration
Durban University Of Technology
National Senior Certificate
Ixopo High School
References
- Ms Zukiswa Ketiwe (Assistant director) -072 352 1578
- Ms Tshidi Mosea (Admin clerk)-083 524 6817
- Ms Feroza Pieterson (Supervisor)-073 489 6518