Zamanguni Myeni
Bloemfontein
Summary
I would like to obtain a chance to improve the skills and knowledge that I already possess within the customer service and management, and administration field of study. In my previous work experiences with working with the public through being in retail and data collecting for a property valuations company, I was then prompted to go further my studies within the discipline and managed to complete my degree.
Overview
7
7
years of professional experience
Work History
Cashier and Sales Assistance
Pep Store
05.2017 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
Field Data Collector
HCB Property Valuations
08.2011 - 11.2011
- Increased efficiency in data management by organizing and maintaining detailed records of all collected information.
- Ensured quality control with thorough verification of collected information, minimizing errors and inaccuracies.
- Collaborated with team members to develop effective strategies for tackling complex data collection projects.
- Exceeded client expectations by delivering comprehensive and accurate field data within specified timeframes.
- Improved project timelines by consistently meeting deadlines for submitting completed field data reports.
- Safeguarded sensitive information through adherence to strict confidentiality protocols during the entire data collection process.
- Enhanced data accuracy by diligently collecting and recording field data through various methods.
Education
Bachelor Of Administration - Public Administration
University of The Free State
Bloemfontein, South Africa 04.2024
Higher Certificate In Economic And Management Sciences - Public Administration
University of The Free State
Bloemfontein, South Africa 04.2020
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Cash Management
- Order Taking
- Conflict Resolution
- Complex Problem-Solving
- Guest inquiries
- Sales expertise
- Purchase assistance
- Reports and documents
- Records Maintenance
- Fraud Prevention Awareness
- Report Preparation
- Problem-Solving
- Honest and Dependable
Languages
English
Upper intermediate (B2)
IsiZulu
Advanced (C1)
IsiXhosa
Upper intermediate (B2)
Sesotho
Intermediate (B1)
Timeline
Cashier and Sales Assistance
Pep Store
05.2017 - 12.2018
Field Data Collector
HCB Property Valuations
08.2011 - 11.2011
Bachelor Of Administration - Public Administration
University of The Free State
Higher Certificate In Economic And Management Sciences - Public Administration
University of The Free State
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