Summary
Overview
Work History
Education
Skills
Spending quality time with family and friends. Playing soccer (recreational).Socialising
Timeline
CustomerServiceRepresentative
Zamambo Ndlovu

Zamambo Ndlovu

Customer Service Representative
Durban

Summary

Proven leader and effective communicator, I excelled at Courtesy Group by enhancing event experiences and increasing attendee satisfaction through exceptional customer service and meticulous organization. Collaborated effectively across teams, ensuring events were executed flawlessly, on time, and to client satisfaction. My strong organizational skills and focus on customer service are my standout attributes.

Friendly and approachable with natural ability to connect with people and create positive atmosphere. Understanding of event logistics and coordination, paired with skills in communication and problem-solving. Dedicated to delivering memorable experiences and ensuring smooth event operations.

Organized and hardworking Event Staff Member with experience supporting planning and implementation of events for private and corporate clients. Liaises with guests regarding seating arrangements and special accommodations. Works with vendors to address client requests for specific services, contributing to repeat business.

Overview

1
1
year of professional experience

Work History

Events Team Member

Courtesy Group
11.2023 - Current
  • Collaborated with cross-functional teams to ensure cohesive event planning and execution.
  • Increased attendee satisfaction by promptly addressing concerns and providing exceptional customer service.
  • Enhanced event experiences by coordinating and executing seamless logistics and setups.
  • Collaborated with event planners to create detailed timelines, ensuring tasks were completed on schedule and in accordance with client requirements.

Education

High School Diploma -

Grosvenor Girls High
Durban
04.2001 -

Skills

Customer service focus

Spending quality time with family and friends. Playing soccer (recreational).Socialising

Spending quality time with family and friends is essential to me. I enjoy relaxing at home with my loved ones, sharing meals, and engaging in conversations. We often bond over our shared interests, such as watching movies or discussing current events. As for playing soccer, I'm an enthusiastic recreational player. I appreciate the physical and mental challenges of the game, as well as the camaraderie with teammates. Playing soccer helps me stay active, relieve stress, and develop teamwork skills. Socializing is also a significant part of my life. I enjoy attending festivals, concerts, and other cultural events with friends. These experiences allow us to connect, create memories, and explore new interests together. Whether we're trying new foods, dancing to music, or simply enjoying each other's company, socializing helps me feel connected and fulfilled

Timeline

Events Team Member

Courtesy Group
11.2023 - Current

High School Diploma -

Grosvenor Girls High
04.2001 -
Zamambo NdlovuCustomer Service Representative