Zamalinda Ntsele
Centurion
Summary
Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
12
12
years of professional experience
Work History
Technical Support
Services SETA
01.2017 - 01.2025
- Troubleshooting on the frontend and fixed the error if they were any
- Received queries from internal and external users when they experiencing problems
- Queries were received vai a ticket system to make sure we maintained SLA provided
- Engage with stakeholders to analyse if the client is happy with the performance of the system
- Maintained windows server
- Database administration
- Pulled monthly and weekly reports to monitor system queries and performance
- Did enhancement report to change or add any functionalities required by the client.
Software Developer
PRIMEDIA Broadcasting
01.2014 - 01.2016
- Maintained a website and its functionality
- Maintained all new and old functionalities after a has been complimented to make there are no errors
- When the functionality gets an error on the coding I would do troubleshoot and fix the error or escalate to the senior developer if necessary
- Escalate the queries to the seniors after doing the research on the query
- Database administration programmability with SQL server
- Creating Ali functionalities to move information from different websites to our main website
- Communicating with the clients regarding changes they wanted to on the website.
System Engineer (Internship)
Interactive Intelligence
01.2013 - 01.2014
- Taking telephonically queries vai VoIP telephony to assist clients
- Maintaining windows server
- Assisting with queries received vai emails using a ticket system
- Working on queries with the SLA time provided as per spec
- Communicating with clients regarding the system issues
- Pulling monthly reports on queries to monitor the system performance
- Maintaining the database
- Maintaining the network and troubleshooting (dns, dhcp in windows 2000/2003)
Tutor
Mangosuthu University of Technology
01.2013 - 01.2013
- Assisting students with computer skills on practicals
- Assisting students with programming languages on theory
- Invigilating during exams when they are writing exams
- Assisting the lecturer with marking
Education
Diploma - Information Technology, Software Development
Mangosuthu University of Technology
04.2001 -
Skills
Communication Skill
Technical support scheduling
Technical support management
Expert technical support
On-site technical support
Technical support escalation
Technical troubleshooting
User access support
Administrative support
References
- Solly, Mogorosi, Team Manager, 0836453470, Struggles
- Brain, Mariga, Support Manager, 0833864702, Interactive Intelligence
Timeline
Technical Support
Services SETA
01.2017 - 01.2025
Software Developer
PRIMEDIA Broadcasting
01.2014 - 01.2016
System Engineer (Internship)
Interactive Intelligence
01.2013 - 01.2014
Tutor
Mangosuthu University of Technology
01.2013 - 01.2013
Diploma - Information Technology, Software Development
Mangosuthu University of Technology
04.2001 -