Ambitious individual who strive for excellent customer service and possess multitasking skills. Always staying focused, pay attention to detail and quality driven. Highly dedicated towards the organization goals and growth of the business
Hi, I’m
Zama Fortunate Moloi
Tefl Teacher
Centurion,Gauteng
Summary
Overview
22
years of professional experience
13
years of post-secondary education
3
Languages
Work History
Clientele Life Assurance
IFA Commission Payment Analyst
01.2016 - Current
Job overview
- Assist with completion of monthly Independent contractors Payments processes, responsible for payroll administration, assist and support team members with over 2000 Payments queries a month, whilst actively reducing unpaid earnings, analysis various reports on Payments, reconciliations.
Acts Christian ChurchMidrand, South Africa
Lay Counselor - Volunteer
09.2023 - Current
Job overview
- Maintained accurate records of client interactions, ensuring confidentiality and compliance with church and ethical guidelines.
- Assisted clients in setting achievable goals, developing action plans, and monitoring progress for personal growth.
- Improved clients'' coping skills with tailored stress management techniques and mindfulness exercises.
- Created a safe space for open dialogue during sessions by establishing trust, maintaining confidentiality, and demonstrating active listening skills.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
Clientele Life Assurance
Encashment Payment Administrator
05.2015 - 12.2015
Job overview
- Assist with payment volumes and all payment related process, client payments queries, bank detail administration, payment batching, validating and managing workflow baskets, reconciliations and reporting on all related payment processes, support all related monthly administrative payment related processes, prepare budgets, keep records of batches for manual payments.
African Bank
Credit Assessor
02.2011 - 11.2014
Job overview
- Verifying for accuracy of all data and documentation supplied, performing credit granting and application assessment, ensuring compliance with business rules, identifying possible fraudulent application, analysing the level of risk on application, performing credit checks, dealership liaison, attending to customer query, meeting the turn-around-time.
African Bank
Subgroup Creation Consultant
04.2008 - 02.2011
Job overview
- Branch liaison, resolving queries, create new companies on the company database, upload data for new and existing clients, calendar confirmation and updating employer details.
Absa Bank
Administration Clerk
12.2006 - 03.2008
Job overview
- Transfer funds from private one account to cheque accounts, attending to queries of high net worth client, draw daily listings of work done, daily filing of work done, assisting branches with telephone queries when they are offline, answering inbound calls from various companies, assisting them in verifying client accounts, corresponding with companies who are enquiring about account verifications, email correspondence about accounts verification.
African Bank
Confirmations Consultant
07.2004 - 11.2006
Job overview
- Contacting clients for identification and verification to process loan applications.
African Bank
Ensemble Trading
07.2002 - 03.2004
Job overview
- Receive incoming calls and transferring them to the relevant person, maintaining the reception area, doing general office work for the company, attend to visitors.
Education
University of South Africa Pretoria
Bachelor Of Arts from Psychological Counseling
03.2019 - Current
University Overview
TEFL UniversityOnline
Certificate from Teaching English As A Foreign Language
02.2024 - 03.2024
University Overview
Masifunde Training CentreJohannesburg
National Certificate in General Management (NQF LEVEL4)
01.2017 - 04.2018
University Overview
Milpark Business InstitutionJohannesburg
National Certificate in Banking (NQF LEVEL5)
01.2010 - 04.2011
University Overview
Damelin Midrand CampusMidrand
Office Administration
01.2006 - 06.2006
University Overview
Falcon Business InstitutionJohannesburg
Office computing
01.2004 - 04.2005
University Overview
Allanridge C SchoolMidrand
Senior Certificate
01.1997 - 04.2000
University Overview
Skills
Computer Literacy
Decision making skills
Problem solving skills
Time management
Microsoft Excel
Payment Processing
Problem-Solving
Self Motivation
Teamwork and Collaboration
Counseling
Mental Health Support
Interactive Learning
Cross-cultural communication
Student Motivation
Personal Information
Personal Information
Driving License: Code C1References
References
- Mr Johnny Moshikaro, Clientele Life Assurance, 0113203166, 079981863
- Bronwyn Muteebezi, Acts Christian Church, 074 103 2092
- Andre Venter, African Bank Head Office, 0112569000, 0726320998
Timeline
TEFL University
Certificate from Teaching English As A Foreign Language
02.2024 - 03.2024
Lay Counselor - Volunteer
Acts Christian Church
09.2023 - Current
University of South Africa
Bachelor Of Arts from Psychological Counseling
03.2019 - Current
Masifunde Training Centre
National Certificate in General Management (NQF LEVEL4)
01.2017 - 04.2018
IFA Commission Payment Analyst
Clientele Life Assurance
01.2016 - Current
Encashment Payment Administrator
Clientele Life Assurance
05.2015 - 12.2015
Credit Assessor
African Bank
02.2011 - 11.2014
Milpark Business Institution
National Certificate in Banking (NQF LEVEL5)
01.2010 - 04.2011
Subgroup Creation Consultant
African Bank
04.2008 - 02.2011
Administration Clerk
Absa Bank
12.2006 - 03.2008
Damelin Midrand Campus
Office Administration
01.2006 - 06.2006
Confirmations Consultant
African Bank
07.2004 - 11.2006
Falcon Business Institution
Office computing
01.2004 - 04.2005
Ensemble Trading
African Bank
07.2002 - 03.2004
Allanridge C School
Senior Certificate
01.1997 - 04.2000