Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Hi, I’m

Zama Fortunate Moloi

Tefl Teacher
Centurion,Gauteng
Zama Fortunate Moloi

Summary

Ambitious individual who strive for excellent customer service and possess multitasking skills. Always staying focused, pay attention to detail and quality driven. Highly dedicated towards the organization goals and growth of the business

Overview

22
years of professional experience
13
years of post-secondary education
3
Languages

Work History

Clientele Life Assurance

IFA Commission Payment Analyst
01.2016 - Current

Job overview

  • Assist with completion of monthly Independent contractors Payments processes, responsible for payroll administration, assist and support team members with over 2000 Payments queries a month, whilst actively reducing unpaid earnings, analysis various reports on Payments, reconciliations.

Acts Christian Church
Midrand, South Africa

Lay Counselor - Volunteer
09.2023 - Current

Job overview

  • Maintained accurate records of client interactions, ensuring confidentiality and compliance with church and ethical guidelines.
  • Assisted clients in setting achievable goals, developing action plans, and monitoring progress for personal growth.
  • Improved clients'' coping skills with tailored stress management techniques and mindfulness exercises.
  • Created a safe space for open dialogue during sessions by establishing trust, maintaining confidentiality, and demonstrating active listening skills.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.

Clientele Life Assurance

Encashment Payment Administrator
05.2015 - 12.2015

Job overview

  • Assist with payment volumes and all payment related process, client payments queries, bank detail administration, payment batching, validating and managing workflow baskets, reconciliations and reporting on all related payment processes, support all related monthly administrative payment related processes, prepare budgets, keep records of batches for manual payments.

African Bank

Credit Assessor
02.2011 - 11.2014

Job overview

  • Verifying for accuracy of all data and documentation supplied, performing credit granting and application assessment, ensuring compliance with business rules, identifying possible fraudulent application, analysing the level of risk on application, performing credit checks, dealership liaison, attending to customer query, meeting the turn-around-time.

African Bank

Subgroup Creation Consultant
04.2008 - 02.2011

Job overview

  • Branch liaison, resolving queries, create new companies on the company database, upload data for new and existing clients, calendar confirmation and updating employer details.

Absa Bank

Administration Clerk
12.2006 - 03.2008

Job overview

  • Transfer funds from private one account to cheque accounts, attending to queries of high net worth client, draw daily listings of work done, daily filing of work done, assisting branches with telephone queries when they are offline, answering inbound calls from various companies, assisting them in verifying client accounts, corresponding with companies who are enquiring about account verifications, email correspondence about accounts verification.

African Bank

Confirmations Consultant
07.2004 - 11.2006

Job overview

  • Contacting clients for identification and verification to process loan applications.

African Bank

Ensemble Trading
07.2002 - 03.2004

Job overview

  • Receive incoming calls and transferring them to the relevant person, maintaining the reception area, doing general office work for the company, attend to visitors.

Education

University of South Africa
Pretoria

Bachelor Of Arts from Psychological Counseling
03.2019 - Current

University Overview

TEFL University
Online

Certificate from Teaching English As A Foreign Language
02.2024 - 03.2024

University Overview

Masifunde Training Centre
Johannesburg

National Certificate in General Management (NQF LEVEL4)
01.2017 - 04.2018

University Overview

Milpark Business Institution
Johannesburg

National Certificate in Banking (NQF LEVEL5)
01.2010 - 04.2011

University Overview

Damelin Midrand Campus
Midrand

Office Administration
01.2006 - 06.2006

University Overview

Falcon Business Institution
Johannesburg

Office computing
01.2004 - 04.2005

University Overview

Allanridge C School
Midrand

Senior Certificate
01.1997 - 04.2000

University Overview

Skills

Computer Literacy

undefined

Personal Information

Personal Information
Driving License: Code C1

References

References
  • Mr Johnny Moshikaro, Clientele Life Assurance, 0113203166, 079981863
  • Bronwyn Muteebezi, Acts Christian Church, 074 103 2092
  • Andre Venter, African Bank Head Office, 0112569000, 0726320998


Timeline

TEFL University
Certificate from Teaching English As A Foreign Language
02.2024 - 03.2024
Lay Counselor - Volunteer
Acts Christian Church
09.2023 - Current
University of South Africa
Bachelor Of Arts from Psychological Counseling
03.2019 - Current
Masifunde Training Centre
National Certificate in General Management (NQF LEVEL4)
01.2017 - 04.2018
IFA Commission Payment Analyst
Clientele Life Assurance
01.2016 - Current
Encashment Payment Administrator
Clientele Life Assurance
05.2015 - 12.2015
Credit Assessor
African Bank
02.2011 - 11.2014
Milpark Business Institution
National Certificate in Banking (NQF LEVEL5)
01.2010 - 04.2011
Subgroup Creation Consultant
African Bank
04.2008 - 02.2011
Administration Clerk
Absa Bank
12.2006 - 03.2008
Damelin Midrand Campus
Office Administration
01.2006 - 06.2006
Confirmations Consultant
African Bank
07.2004 - 11.2006
Falcon Business Institution
Office computing
01.2004 - 04.2005
Ensemble Trading
African Bank
07.2002 - 03.2004
Allanridge C School
Senior Certificate
01.1997 - 04.2000
Zama Fortunate MoloiTefl Teacher