Anydesk
Zama Manqunyana
Senior Account Manager
Amalinda East London
Summary
Senior Account Manager securing and growing 11+ high-value government accounts across tender management, ICT solution selling, and SLA oversight. Leads executive-level engagement, shapes compliant proposals for 9+ tenders per month, and aligns cloud, cybersecurity,disaster recovery and enterprise software offerings to public-sector priorities. Drives revenue and profitability through complex multi-vendor contract negotiation on 6+ contracts per quarter and disciplined account planning.
Overview
5
5
Languages
15
15
Certifications
20
20
years of professional experience
Work History
Senior Account Manager
SMS ICT Choice, East London
East London
02.2025 - Current
- Acting as the primary contact for high-value government accounts, maintaining strategic engagement with C-suite executives and senior government stakeholders.
- Oversaw full tender process, ensuring compliance with regulatory frameworks and alignment with company's value proposition.
- Researched industry trends and government announcements to propose targeted ICT solutions—such as cloud services, cybersecurity, and enterprise software—that address public sector business challenges.
- Monitored and reviewed Service Level Agreements (SLAs) to achieve customer satisfaction and maintain operational compliance with public service standards.
- Monitoring and reviewing Service Level Agreements (SLAs) to ensure total customer satisfaction and operational compliance with public service standards.
- Implemented client feedback mechanisms to drive continuous improvement in service offerings.
- Analyzed market trends to identify growth opportunities within existing accounts.
- Coordinated project timelines and resource allocation for successful account execution.
- Developed strategic account plans to align services with client needs and objectives.
- Mentored junior account managers, fostering professional development and skill enhancement.
Sales Manager
One Source ICT, Pretoria
East London
09.2024 - 02.2025
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained customer relationships and identified new opportunities by assessing needs and providing tailored services.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Conducted product training and demonstrations, driving consumer awareness and supporting branding and acquisition initiatives to enhance revenue.
- Facilitated business by implementing practical networking techniques.
- Collaborated with sales, marketing, and management teams to develop effective solutions and achieve shared objectives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to explain sales opportunities.
Sales Manager
ITEC Newcastle - KZN, Newcastle
Newcastle
09.2022 - 08.2024
- To ensure profitability of the division through effective planning and achieving allocated sales targets on a monthly and quarterly basis
- Built and nurtured client relationships, focusing on both new and existing accounts to drive sales growth
- Building and maintaining of client relationships both new and existing
- Developing and implementing business strategies and plans for the public sector team
- Manage performance of sale executives
- Developed and maintained strong customer relationships to enhance client retention and satisfaction
- Managed performance of sales executives, providing guidance and support to achieve sales targets
- Budget implementation, negotiation and tracking
- Tracking of monthly activity on key opportunities and help close deals with Pinnacle and other stakeholders
- Successful engagement and deal generation at an end user level
- Develop and present training as well as mentoring of staff
- Managing business processes and assist in the corporate governance
- Attend industry functions to enhance existing relationships
- Assist with requests for quotations and tender information
- Management of internal systems, processes and policies specific to business unit operation.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to explain sales opportunities.
Senior Account Manager
CHM Vuwani - First Technology Group EL, East London
East London
03.2020 - 08.2022
- Led strategic account management initiatives, enhancing client relationships and driving revenue growth.
- Built and maintained relationships with new and existing clients, enhancing retention and satisfaction.
- Sell the product offering and/or service by developing relationships with decision makers and individuals within the public sector space.
- Mentored junior account managers, developing their skills and contributing to overall team effectiveness.
- Responded to RFI/RFP/RFQ requests
- Analyzed market trends to identify opportunities for business expansion and client acquisition.
- Preparation and control of budget/forecast/sales pipeline
- Drawing up of comprehensive sales plans.
- Implemented CRM systems to improve client tracking and communication effectiveness across accounts.
- Liaise with internal sales
- Analyzed market trends to identify opportunities for business expansion and successfully acquired new clients.
- Weekly report
- Implemented client feedback mechanisms to drive continuous improvement in service offerings.
- Analyzed market trends to identify growth opportunities within existing accounts.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
Account Manager
Datacentrix
East London
01.2018 - 02.2020
- Generating and managing revenue pipeline by identifying and winning profitable accounts.
- Sell the product offering and/or service by developing relationships with decision makers and individuals within the public sector space.
- Develop an account management plan to sell to customers based on their business needs.
- Preparation and control of budget/forecast/sales pipeline line
- Taking ownership of sales proposal for the nominated accounts and ensuring that they are provided to a high standard, in a timely manner.
- Generating ideas and suggestions, writing proposals, refining the scope of work and budget, negotiating prices and assisting in the drawing up of contracts.
- Developed account management plans tailored to customer business needs, facilitating targeted sales efforts.
- Created focused territory plans to nurture opportunities and achieve revenue targets.
- Develop key strategies to create strong virtual team/resources to maximize sales within the assigned territory.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Streamlined internal processes for better efficiency in account management tasks.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
Account Manager
Mustek Limited
East London
01.2015 - 01.2017
- Developed sales market and secured client orders to drive revenue growth.
- Built and maintained client relationships to enhance customer satisfaction and retention.
- Responded to RFI/RFP/RFQs to support sales opportunities and meet client needs.
- Liaise with internal sales
- Weekly report
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Coordinated cross-functional teams to optimize service delivery and resolve client issues.
- Led strategic planning sessions to align service offerings with market trends and client demands.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
CHM Vuwani - First Technology Group EL, East London
East London
01.2014 - 01.2015
- Developed sales market and secured client orders, driving revenue growth.
- Built and maintained relationships with new and existing clients, enhancing customer loyalty.
- Responded to RFI/RFP/RFQs promptly.
- Liaised with internal sales teams to align strategies and improve client service.
- Develop and control annual budgets/forecast/pipeline
- Preparation and control of budget/forecast/sales pipe- line
- Weekly report
- Built diverse and consistent sales portfolio.
- Informed customers of promotions to increase sales productivity and volume.
- Developed, maintained and utilized diverse client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
IT External Consultant
Allied Business Solutions
East London
01.2012 - 12.2014
- Conducted regular customer visits to gather feedback and strengthen relationships
- Compile Quotation and Sales order for Customers
- Achieved sales targets through strategic planning and execution
- Developed and marketed solutions to meet customer needs and drive engagement
- Do site Visit.
- Led strategic initiatives to enhance operational efficiency and optimize resource allocation.
- Developed tailored solutions addressing clients' unique business challenges through comprehensive analysis.
- Coordinated cross-functional teams to implement process improvements, resulting in streamlined operations.
- Facilitated workshops to educate clients on industry trends, enhancing their competitive positioning.
Retail Sales Representative
United National Breweries – Queenstown, Queenstown
Queenstown
01.2010 - 01.2012
- Promotions
- Market developer
- Identified and secured new customers while maintaining relationships with existing ones.
- Attend customer’s complaints.
- Oversaw depot operations to ensure efficient inventory management.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales Representative
Avbob PE, PE
Port Elizabeth
01.2009 - 01.2010
- Recruiting new customers and keeping the existing in books.
- Market developer
- Developed market strategies to increase brand presence.
- Executed monthly promotions to boost customer engagement.
- Developed strong customer relationships to enhance client retention and satisfaction.
- Conducted product demonstrations to effectively communicate features and benefits to clients.
- Collaborated with team members to strategize on sales tactics and promotional campaigns.
Sales Representative
Paragon Financial Services
Port Elizabeth
01.2007 - 01.2009
- Recruited new customers and maintained existing accounts.
- Market developer
- Developed market presence through targeted initiatives.
- Executed monthly promotions to enhance product visibility.
- Conducted product demonstrations to effectively communicate features and benefits to clients.
- Developed strong customer relationships to enhance client retention and satisfaction.
- Collaborated with team members to strategize on sales tactics and promotional campaigns.
- Streamlined sales processes, improving efficiency of lead qualification and follow-up activities.
- Led training sessions for new hires, ensuring comprehensive understanding of products and services.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Higher Certificate - Business Management
IQ Academy
Online Study 04.2001 -
Diploma - Information And Communication Technology
Nelson Mandela Metro University
Port Elizabeth, South Africa 04.2001 -
High School Diploma - English, Afrikaans, Mathematics, B. Economics, Economics, Accounting
Greenpoint Secondary
East London 04.2001 -
Skills
Account management
Key account development
Stakeholder management
Business development
Public sector sales
Salesforce
Microsoft Dynamics 365
Account planning frameworks
Executive presentations
Channel partner management
Tender management
Proposal writing
Rfp response writing
Pipeline management
Contract negotiation
Public sector procurement
Software
Certification
Advance diploma in Geographics Information Systems 2021
Timeline
Senior Account Manager
SMS ICT Choice, East London
02.2025 - Current
Sales Manager
One Source ICT, Pretoria
09.2024 - 02.2025
Sales Manager
ITEC Newcastle - KZN, Newcastle
09.2022 - 08.2024
Senior Account Manager
CHM Vuwani - First Technology Group EL, East London
03.2020 - 08.2022
Account Manager
Datacentrix
01.2018 - 02.2020
Account Manager
Mustek Limited
01.2015 - 01.2017
Account Manager
CHM Vuwani - First Technology Group EL, East London
01.2014 - 01.2015
IT External Consultant
Allied Business Solutions
01.2012 - 12.2014
Retail Sales Representative
United National Breweries – Queenstown, Queenstown
01.2010 - 01.2012
Sales Representative
Avbob PE, PE
01.2009 - 01.2010
Sales Representative
Paragon Financial Services
01.2007 - 01.2009
Higher Certificate - Business Management
IQ Academy
04.2001 -
Diploma - Information And Communication Technology
Nelson Mandela Metro University
04.2001 -
High School Diploma - English, Afrikaans, Mathematics, B. Economics, Economics, Accounting
Greenpoint Secondary
04.2001 -
Selling achievement
SAN and cabling – KwaNongoma Local Municipality – value R8 300 000 Cisco Solution (Cisco Unified Computing System) deal for Fort Hare University – value R23 000 000 – First Technology 2020/2021 Fortinet security with Eastern cape Human settlement – value R5 200 000 – First Technology 2022 EMC Storage Area Network with Eastern Cape Department of Social development – value R 8 500 000 - Datacentrix 2019 AWS Cloud storage – Ikhala Tvet College – First Technology – values R4 700 000
Products focus
AWS Cloud Storage MS Azure Cyber Security (Fortinet, Cybecs, Sophos) Storage Area Network Veeam CISCO Solutions