Zama Magwaza
Retail Center Supervisor
Cape Town
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
17
17
years of professional experience
Work History
Retail Center Supervisor
Afrox
07.2024 - Current
- Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
- Collaborated with management team to develop long-term goals for the center''s success.
- Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
- Implemented staff development programs to enhance employee skills and knowledge, increasing overall performance.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
- Ensure compliance to all SHEQ requirements.
- Ensure compliance to all Inventory KPIs.
Retail Centre Representative
AFRICAN OXYGEN LIMITED T/A AFROX
08.2014 - 06.2024
- Carry out sales tasks and focus on achieving agreed sales targets.
- Utilise cross selling and upselling skills to maximise sales.
- Provide prompt and accurate pricing information in accordance with customer category.
- Maintain the image of the centre to standard at all times.
- Deal with customers in a professional and responsive manner at all times.
- Generate accurate and timeous quotations for customers.
- Maintain stock on shelves and replenish.
- Assist with the planning and preparation of sales promotions, and actively participate in these to maximise sales.
- Process all transactions accurately and to required standard.
- Complete tele-queries for all non-conformities, and assist with the finding of long-term solutions for problems raised.
- Adhere to all statutory and safety requirements, as well as security procedures.
- Deal with documentation and submit in time for payment purposes.
- Assist with calling on customers and with loading of cylinders or welding items.
- Scanning the documents and filing
- Key Responsibilities
- Ensure effective maintenance of fleet and manage schedules vehicle services.
- Ensure that fleet is adequate for operations and fully maintained.
- Ensures the on-time delivery of product to/from the distribution hub.
- Ensures all drivers follow company procedures and apply discipline when and if necessary.
Bank Teller
STANDARD BANK
02.2013 - 05.2014
- Balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash
- Dispense and receive physical cash, cheques, drafts and other financial instruments over the counter to walk in customers
- Process and cash cheques presented by customers for deposit or pay out after checking identification, account details and other prescribed controls
- Refer transactions in excess of teller mandate limits to next level team leader or branch manager for authorisation
- Capture transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
- Count cash received or dispensed to ensure that errors are avoided
- Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
- Provide advice to customers on the cash and other transaction processes to ensure the smooth flow of transactions
- Exhaust attempts to resolve customer enquiries before escalating to other departments or the team leader
- Explain the Banks procedures, security requirements as well as service offerings available to customers
- Report customer complaints on the Banks Customer Care process (CCP) to facilitate feedback to improve service to customers
- Guide customers on how to correctly complete transaction documentation
- Ensure accuracy and efficiency when engaging with the customer
- Portray a professional image and ensure that personal appearance conforms
- Maintain a neat and tidy workstation at times
- Identify sales leads and cross selling opportunities
- Explain the campaign details, during sales campaigns in brief and direct the clients to Sales Consultants
- Verify that information is accurate and complete in accordance with the Banks procedure
- Adhere to prescribed control measures to prevent fraud, losses and shortages
- Report suspicious transactions as per Money Laundering control frameworks.
- Adhere to safety and security procedures and follow prescribed instructions in event of robbery
- Follow off-line procedures and comply with Code of Banking practice
- Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
- Key Responsibilities
Trainee (Finance Department)
RICHARDS BAY COAL TERMINAL (RBCT)
12.2008 - 10.2009
- Filing
- Data capturing
- Scanning the documents
- Answering telephones
- Key Responsibilities
Education
National Senior Certificate -
Mgezeni High School
01.2007
Skills
Team management
Workplace safety
Goal oriented
Customer service
Operations management
Staff discipline
Performance management
Training and mentoring
Attention to detail
Analytical thinking
Inventory control
Conflict resolution
References
Themba Baloyi - Retail Manager - 071 500 4035
Daniel Burt - Retail Manager - 084 233 7011
Nkuli Sithole - Supervisor - 071 334 5677
Nonkosi, Nondabula, - 071 602 9755
Timeline
Retail Center Supervisor
Afrox
07.2024 - Current
Retail Centre Representative
AFRICAN OXYGEN LIMITED T/A AFROX
08.2014 - 06.2024
Bank Teller
STANDARD BANK
02.2013 - 05.2014
Trainee (Finance Department)
RICHARDS BAY COAL TERMINAL (RBCT)
12.2008 - 10.2009
National Senior Certificate -
Mgezeni High School