Summary
Overview
Work History
Education
Skills
Timeline
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Zama Kunene

Alberton

Summary

Dynamic professional with proven expertise in front desk operations and exceptional customer service, honed at Alberton Healthcare Centre and Emilio's Bistro Menu. Skilled in patient and appointment scheduling, adept at fostering team collaboration. Demonstrated ability to enhance customer satisfaction and maintain high service standards, leveraging attention to detail and hospitality service expertise.

Overview

2
2
years of professional experience

Work History

Medical Receptionist

Alberton Healthcare Centre
08.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Waitress

Emilio's Bistro Menu
02.2023 - 02.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Server

Hagg and Daz
11.2022 - 02.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Adult Matric - Grade 12

University of Cape Online High School
Cape Town

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Patient scheduling
  • Customer service
  • Team collaboration
  • Order taking
  • Attention to detail
  • Cash handling
  • Hospitality service expertise

Timeline

Medical Receptionist

Alberton Healthcare Centre
08.2024 - Current

Waitress

Emilio's Bistro Menu
02.2023 - 02.2024

Server

Hagg and Daz
11.2022 - 02.2024

Adult Matric - Grade 12

University of Cape Online High School

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Zama Kunene