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Zama Khuzwayo
Cape Town
Work Preference
Summary
Experienced Application Support Analyst with over three years of experience supporting enterprise applications, including Warehouse Management Systems (HighJump/Körber and Infios WMS), Property Management Systems, and Financial Management Systems across development, pre-production, and production environments. Skilled in Microsoft SQL Server, Oracle PL/SQL, Dynatrace application monitoring, incident and problem management, root cause analysis, application troubleshooting, defect investigation and debugging, backend data analysis, and customer support. Proficient in Azure DevOps, C#, SSRS, ServiceNow, Jira, Visual Studio, and SQL scripting. A collaborative team player with strong analytical, problem-solving, and communication skills, committed to delivering reliable technical solutions and exceptional customer service while consistently meeting SLA commitments.
Overview
6
6
Certificate
3
3
years of professional experience
Work History
Support Consultant
IWMS
Durban, South Africa (Remote)
02.2026 - Current
- Provide second-line application support for enterprise WMS and ERP solutions.
- Support Infios ERP users by investigating functional and technical issues.
- Monitor production environments using Dynatrace to identify application performance issues.
- Perform SQL Server data analysis, backend troubleshooting and data corrections.
- Investigate incidents, perform root cause analysis and ensure SLA compliance.
- Collaborate with development and infrastructure teams to resolve production issues.
- Handle unstable customers in 24/7 operational shift.
- Maintain and support warehouse management system.
Software Support Analyst
MRI Software
Cape Town, South Africa
11.2024 - 06.2025
- Provided first- and second-line support for enterprise property management applications.
- Investigated Oracle database issues using PL/SQL.
- Troubleshoot C# applications using Visual Studio.
- Supported SSRS reports for financial system, Azure DevOps, TFS for version control and Salesforce incident management.
- Datafix and hotfix on the property management system.
Junior Support Consultant
IWMS
Durban, South Africa (Remote)
08.2023 - 03.2024
- Supported HighJump/Körber WMS environments using SQL.
- Maintained stored procedures and SSIS packages.
- Performed root cause analysis and created release documentation.
- Managed incidents using ServiceNow, Jira and nTask.
- Monitored performance on servers.
- Handled memory, CPU and disk issues on client servers.
Technical Intern
IWMS
Durban, South Africa (Remote)
11.2022 - 08.2023
- Supported production monitoring, server health checks and SQL troubleshooting.
- SOD and release notes documentation.
- Incident management documentation.
- Assisted in the documentation of technical specifications and user manuals for internal use.
Education
National Diploma - ICT: Application Development
Durban University of Technology
Durban, South Africa01-2022
Skills
- Databases: Microsoft SQL Server, Oracle PL/SQL, PostgreSQL, SQL Query Writing, Stored Procedures, C# Programming, Backend Data Fixes
- Enterprise Applications: HighJump/Körber WMS, Infios ERP, MRI Horizon
- Production Support: Dynatrace, Application Monitoring, Incident & Problem Management, SLA Management, Root Cause Analysis
- Tools: Azure DevOps, TFS, SSRS, SSIS, ServiceNow, Jira, Visual Studio, Postman, Postgres, Microsoft 365
- Teamwork and collaboration
- Technical support expertise
- Training and mentoring
- Problem-solving
- Customer service expertise
Certification
- Cisco Networking : Internet Of Things Certificate.
- Cisco Networking : Linux Certificate.
- Cisco Networking : Introduction To Networking.
- Cisco Networking : Cybersecurity Certificate.
- WMS Koerber Certificate.
- SQL Certificate.
Languages
English
Timeline
Support Consultant
IWMS
02.2026 - Current
Software Support Analyst
MRI Software
11.2024 - 06.2025
Junior Support Consultant
IWMS
08.2023 - 03.2024
Technical Intern
IWMS
11.2022 - 08.2023
National Diploma - ICT: Application Development
Durban University of Technology