Zama Gumbi
Durban
Summary
Customer Service Representative skilled in complaint resolution and customer loyalty. Expertise in order management and effective communication drives customer satisfaction and repeat business thoroughly proactive problem-solving and relationship-building. Delivers exceptional service in fast-paced environments.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Customer Service Representative
Concentrix- Office depot
11.2024 - 08.2026
- Assisted customers with product inquiries and service issues.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and returns accurately using company systems.
- Followed up with customers to ensure satisfaction after issue resolution.
- Adhered to company policies and procedures for customer support interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer issues with knowledgeable and friendly service, promoting high customer satisfaction.
- Built strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Nutun- Pilltime online pharmacy
01.2024 - 10.2024
- Assisted customers with product inquiries and service issues.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and returns accurately using company systems.
- Dispensed medications accurately and efficiently to patients.
- Collaborated with healthcare providers to optimize patient care plans.
- Ensured compliance with state and federal pharmacy regulations.
- Managed the daily operations of a retail or hospital pharmacy.
- Reviewed prescriptions for accuracy and completeness prior to dispensing.
- Ordered, labeled, compounded and dispensed prescribed medications.
- Worked with pharmacy technicians to expedite urgent requests.
- Supervised staff and motivated top performance against pharmacy objectives.
Administrative Clerk
Star and Pride properties
04.2015 - 12.2022
- Managed daily office correspondence and ensured timely distribution.
- Coordinated appointments and meetings for property management teams.
- Handled customer inquiries and provided accurate information on property listings.
- Assisted in preparing reports and documentation for property transactions.
- Supported team members with administrative tasks to enhance workflow efficiency.
- Answered phone to take messages or redirect calls to colleagues.
- Organized and maintained filing systems both electronically and manually.
- Performed data entry duties to update client information in databases.
- Provided administrative support to the executive team.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Assisted other departments with administrative tasks.
- Greeted and signed in visitors to facilitate front office operations.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Maintained records and personnel files to drive administration and office support.
- Resolved customer complaints in a timely manner.
- Monitored logs and work records to track and manage reports, inventory and supplies.
Customer Care Agent
CCI- Spirit airlines
03.2014 - 10.2014
- Assisted customers with flight reservations and schedule changes.
- Resolved customer inquiries through phone and online communication.
- Provided information on airline policies, procedures, and services.
- Documented interactions in the customer relationship management system.
- Assisted customers with product selection based on their individual requirements.
Education
Christian High School
DurbanSkills
- Retail pharmacy operations
- Order management
- Complaint resolution
- Customer service
- Help desk ticketing
- Escalation management
- CRM software
- Operations and analytics
- Quality assurance monitoring
- Record keeping
- Microsoft word
- Teams
- Remote desktop
- Effective communication
- Team collaboration
- Business development
Languages
English
First Language
Zulu
Proficient (C2)
C2
Accomplishments
- Certificate of achievement and dedication in customer service at Nutun.
- Certificate of most improved in work performance at Nutun.
Tax number:
1574687172
Timeline
Customer Service Representative
Concentrix- Office depot
11.2024 - 08.2026
Customer Service Representative
Nutun- Pilltime online pharmacy
01.2024 - 10.2024
Administrative Clerk
Star and Pride properties
04.2015 - 12.2022
Customer Care Agent
CCI- Spirit airlines
03.2014 - 10.2014
Christian High School