Info HMS
Zama Amanda Banda
Bar And Venue Supervisor
Johannesburg
Summary
Results driven Hospitality professional with 5+ years of experience in food & beverage (F&B) operations, including 3+ years in supervisory roles. Adept at leading teams, optimizing restaurant workflows, and ensuring exceptional guest experiences in high-end hotel environments. Combines strong financial acumen (inventory control, budgeting) with hands-on leadership to drive efficiency and profitability.
Overview
7
7
years of professional experience
Work History
Bar and Venue Supervisor
The Leonardo Hotels
09.2025 - Current
- Streamlined event setup processes by creating efficient scheduling systems for staff assignments and resource allocations.
- Maintained accurate records of all bookings, payments received from clients ensuring that no financial discrepancies occurred.
- Mentored junior staff members in best practices for effective supervision and management techniques within the industry.
- Increased repeat business from satisfied clients by delivering exceptional customer service and tailor-made event solutions.
- Managed venue budget efficiently, minimizing expenses while maintaining high-quality services for clients.
- Handled client inquiries professionally, providing accurate information about the venue''s capabilities and availability promptly.
- Optimized venue space utilization by working closely with clients on layout design and seating arrangements.
- Enhanced event experiences by effectively managing venue staff and overseeing daily operations.
Food & Beverage Supervisor
Tsogo Sun Gaming – Palazzo Hotel
09.2022 - 08.2025
- Assisted the restaurant manager in developing standard operating procedures (SOPs) to streamline service.
- Conducted pre-shift briefings to communicate daily targets, specials, and VIP guest expectations.
- Monitored service quality
- Through floor walks, ensuring adherence to
- 5-star service protocols.
- Collaborated with the executive chef to design seasonal menus and wine pairings.
- Managed staff scheduling to align with occupancy forecasts, reducing labor costs by 8%.
- Led training sessions on upselling techniques, increasing average spend per guest by 12%.
- Performed weekly inventory audits and liaised with suppliers to ensure stock availability.
- Prepared monthly performance reports for senior management, highlighting KPIs and improvement areas.
Food & Beverage Attendant
Southern Sun Hotels
12.2018 - 08.2022
- Acted as shift leader, delegating tasks and ensuring smooth service during peak hours.
- Trained new hires on POS systems, service etiquette, and safety protocols.
- Assisted in cash handling and end-of-day financial reconciliations.
Education
Hospitality Management - undefined
Durban University of Technology
01-2018
Office Administration & Management - undefined
KwaZulu Natal Coastal College
01-2011
Matric (NSC) - undefined
Zweletu High School
01-2006
Skills
1 Strategic Tasks: Menu collaboration, SOP development, and KPI reporting
2 Financial Oversight: Labor cost control, inventory audits, and supplier coordination
3 Guest Experience: VIP service protocols and upselling initiatives
4 Training & Compliance: Staff coaching and HACCP adherence
References
- William, Ramfate, Restaurant Manager, Palazzo Hotel, William.Ramfate@tsogosun.com, 073 760 8297
- Sibongile, Modiba, F&B Manager, Southern Sun Hotels, Sibongile.Modiba@southernsun.com, 074 657 1446
OTHER TRAININGS
- Budgeting and financial reporting are directly applicable to restaurant P&L management.
- Client relationship management, akin to handling VIP guests and regular patrons.
Software
Opera
Timeline
Bar and Venue Supervisor
The Leonardo Hotels
09.2025 - Current
Food & Beverage Supervisor
Tsogo Sun Gaming – Palazzo Hotel
09.2022 - 08.2025
Food & Beverage Attendant
Southern Sun Hotels
12.2018 - 08.2022
Hospitality Management - undefined
Durban University of Technology
Office Administration & Management - undefined
KwaZulu Natal Coastal College
Matric (NSC) - undefined
Zweletu High School