Zakiyya Kotwal

• Consulting on corporate and leisure portfolios
• Creating itineraries from start to end, managing the entire booking, including invoicing
• Dealing with clients and suppliers
• Assisting leisure clients with changes, extras, payments
• Proactive assistance with all and including VIP clients on the leisure sector
• Invoicing and refunds

• Consulting on leisure, government and corporate portfolios
• Group bookings - air, accommodation, shuttles, venues
• Invoicing, refunds, back office and finance support
• Managing the team on daily tasks and duties
• Interviewing new staff, training new staff on policies and procedures
• Creating itineraries from start to finish, managing the entire booking including invoicing

• Senior consultant on corporate and leisure
• Team support, assisting on after-hours
• Creating itineraries from start to finish, managing the entire booking including invoicing

• Company Overview: Contract
• Overseeing of call center team
• Handling of customer complaints and compliments
• KPI's
• Call monitoring and service delivery to clients
• 1 on 1 coaching, training, upskilling and mentoring
• Contract

• Delegating and assigning tasks
• Mentoring and upskilling the team members
• Liaising with travelers, travel bookers, suppliers and management

• Running the FNB account, First Rand Group, based in-house at FNB
• Delegating and assigning tasks
• Mentoring and up-skilling the team
• Dealing with travelers and travel bookers, suppliers and management

• Reservations and ticketing for corporate and government clients
• Group bookings for corporate clients, seeing them off at the airport, assisting with checking in
• Creating itineraries from start to finish, managing the entire booking including invoicing
• Leisure bookings where required - assisted with itineraries, quotes and bookings
• Team Leader for the operations department
• Delegating and assigning tasks where required
• Mentoring and up-skilling interns and junior consultants
• My career highlight was at Nexus. In my 1st year, i won the directors choice of operations award and i was promoted to team leader

• Reservations and Ticketing for Corporate and Government clients
• Creating itineraries from start to finish, managing the entire booking including invoicing

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• Managed itineraries, quotes and bookings, and invoicing

Airline reservations and ticketing

Client support as well as travel agent support

Managing online bookings

• Group packages
• Assistant team leader
• Airline reservations and ticketing
• Providing support to leisure travelers as well as travel agents

Reservations and ticketing agent

• Passenger Handling Agent

• Reservations and ticketing agent