Zakitthi Kweyama
Durban
Summary
Client-focused Technical Sales Representative offering 9 years of providing top-notch solutions to customers. A driven professional with the understanding that great service results in lasting client relationships. 13 years of successful sales experience, including 4 years specializing in IT solutions, offering proven ability to develop strong client relationships, identify needs, and deliver targeted solutions. Currently pursuing a Law degree, demonstrating a commitment to continuous learning and enhancing negotiation and legal expertise. Possess a Higher Certificate in Economics and Management Science, solidifying business acumen and analytical skills.
Overview
9
9
years of professional experience
2
2
Languages
Work History
IT Salesperson
Scoop Distribution
02.2020 - Current
- Conducted comprehensive market research to identify emerging trends, ensuring our offerings remained competitive in the industry.
- Scheduled, updated and maintained product preparations and customer promotions.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Reconciled billing discrepancies with regulatory agencies and finance department.
- Expanded the client base by identifying potential customers and offering tailored IT solutions.
- Increased IT sales by developing and maintaining strong relationships with clients.
- Utilized data analytics tools to gain insights into client preferences, enabling targeted marketing efforts that yielded higher conversion rates.
- Collaborated with customers and asked questions to assess needs and budgets.
- Enhanced customer loyalty through attentive service and regular follow-ups, leading to repeat business and referrals.
- Drove team revenue totals by bringing in top sales numbers.
- Exceeded sales targets consistently, demonstrating strong negotiation skills and closing deals.
- Implemented a structured approach to pipeline management, improving forecast accuracy and resource allocation efficiency.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Managed a diverse portfolio of clients, ensuring timely delivery of projects while meeting or exceeding expectations.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Customer Service Representative
CCI South Africa
03.2015 - 02.2020
- Exhibited high energy and professionalism when dealing with clients and staff.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Maintained up-to-date knowledge of product and service changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Commerce in Law - Law
University of South Africa
Pretoria05.2026
Higher Certificate - Economics And Management Science
University of South Africa
Durban05.2022
Skills
- Customer Account Management
- ERP Software
- Service Contract Sales
- Competitive Analysis
- Sales Reporting
- Face-to-face communication
- Customer Communication
- Sales closing
- Network development
- Sales Campaign Development
- Email Communication
- Solution selling & Customer Retension
Languages
English
Bilingual or Proficient (C2)
isiZulu
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Boardgames, books and fictional movies
Timeline
IT Salesperson
Scoop Distribution
02.2020 - Current
Customer Service Representative
CCI South Africa
03.2015 - 02.2020
Bachelor of Commerce in Law - Law
University of South Africa
Higher Certificate - Economics And Management Science
University of South Africa
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