ZAKITHI NSELE
Social Worker
Johannesburg
Summary
An invested, efficient, and results driven individual who adapts easily to new and challenging environments. A qualified social worker with 14 years' work experience in the field of substance abuse in both community-based and inpatient settings, of which 5 years were in a managerial position. I am an Internationally certified Addiction Professional in Treatment by Global Centre for Credentialing and Certification (GCCC) of the Colombo Plan Drug Advisory Programme (DAP), currently pursuing a Master's degree in the field of Social Development with key focus being Programme design and management as well as social policy. I am computer literate, hold myself in a high professional manner, and have both verbal and written communication skills.
I am a motivated social worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Social Worker
LIFE NKANYISARECOVERY CENTRE, RANDFONTEIN
01.2018 - Current
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Participated in professional development and training opportunities to enhance clinical skills.
Social Work Supervisor & Office Manager
SANCA SOWETO SATELLITE OFFICES
01.2014 - 01.2018
- Maintained confidentiality of sensitive information while adhering to ethical guidelines in all aspects of practice.
- Facilitated interagency communication to ensure seamless coordination of care across multiple providers.
- Mentored new social workers entering the field to promote professional growth and solidify foundational skills necessary for success.
- Streamlined case management processes for increased efficiency and improved service delivery.
- Recruited trained, and retained high-quality clinical staff to meet the growing demand for services in the community.
- Evaluated program effectiveness using key performance indicators, making informed decisions on resource allocation and service provision.
- Enhanced staff performance through regular supervision, training, and professional development opportunities.
- Initiated multidisciplinary team collaboration, resulting in comprehensive care for clients with complex needs.
- Ensured compliance with regulatory standards through meticulous documentation and accurate reporting.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Developed and implemented training programs for staff.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Conducted outreach activities to engage local stakeholders in programs.
- Implemented strategies to increase public awareness of social and community service programs.
- Established and maintained relationships with key stakeholders.
- Partnered with local organizations to expand access to social and community services.
- Conducted community workshops to promote different programs and educate public on available services.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Utilized grant writing skills to secure additional program funding.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Updated reports, managed accounts, and generated reports for company database.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Created, maintained and updated filing systems for paper and electronic documents.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
Social Worker
SANCA SOWETO MAIN OFFICE
01.2010 - 01.2013
- Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
- Supported clients' emotional and psychological well-being through provision of counseling and support groups.
- Supervised interns or junior staff members, providing direction on best practices in social work and contributing to their professional growth as practitioners.
- Enhanced team knowledge and skills, leading professional development sessions on current social work practices.
- Improved client access to community resources with thorough needs assessments and effective referral processes.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Collaborated with multidisciplinary teams to provide comprehensive support for clients.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
Social Worker
MIDLANDS HOSPICE
1 2009 - 12.2009
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
Education
MA [Social Development] - Programme Design And Management, Social Policy
University of The Witwatersrand
Johannesburg, South Africa 01.2023 - Current
Certificate in Basic, Intermediate & Advanced Project Management -
University of South Africa
Johannesburg, South Africa 01.2017 - 12.2017
No Degree - The Treatment of Substance Use Disorders
Colombo Plan Drug Advisory Programme
Johannesburg, South Africa 01.2021 - 08.2022
No Degree - Substance Abuse Certificates
SANCA NATIONAL TRAINING ACADEMY
JOHANNESBURG 04.2001 -
Probation & Correctional Practice [Honors Degree] -
University of Cape Town
Cape Town South Africa 01.2008 - 12.2008
Bachelor of Social Science [Social Work] - Psychological Studies
University of Cape Town
Cape Town, South Africa 01.2005 - 12.2007
GRADE 12 -
Zwelihle High School
Durban, South AFRICA 01.2024 - 12.2024
Skills
Advanced Computer Literacy
Programme Design and Management
Public Speaking
Written and Verbal skills
Interpersonal skills
Financial Planning Skills
Human Resource Management Skills
Social Research Skills
Project Management
Strategic leadership skills
Advanced Computer Literacy
Professional Registration
1027270, 2009
Personal Information
- Date of Birth: 06/26/87
- Nationality: South African
Languages
English
IsiZulu
IsiZulu
References
- SANCA SOWETO, Mr Bolokang Molefe, 011 984 4290
- MIDLANDS HOSPICE, Mrs Claire Wylie, 033 330 5257
- LIFE NKANYISA RECOVERY CENTRE, RANDFONTEIN, Ms. Lindie Du Preez, 087 350 9328
Timeline
GRADE 12 -
Zwelihle High School
01.2024 - 12.2024
MA [Social Development] - Programme Design And Management, Social Policy
University of The Witwatersrand
01.2023 - Current
No Degree - The Treatment of Substance Use Disorders
Colombo Plan Drug Advisory Programme
01.2021 - 08.2022
Social Worker
LIFE NKANYISARECOVERY CENTRE, RANDFONTEIN
01.2018 - Current
Certificate in Basic, Intermediate & Advanced Project Management -
University of South Africa
01.2017 - 12.2017
Social Work Supervisor & Office Manager
SANCA SOWETO SATELLITE OFFICES
01.2014 - 01.2018
Social Worker
SANCA SOWETO MAIN OFFICE
01.2010 - 01.2013
Probation & Correctional Practice [Honors Degree] -
University of Cape Town
01.2008 - 12.2008
Bachelor of Social Science [Social Work] - Psychological Studies
University of Cape Town
01.2005 - 12.2007
No Degree - Substance Abuse Certificates
SANCA NATIONAL TRAINING ACADEMY
04.2001 -
Social Worker
MIDLANDS HOSPICE
1 2009 - 12.2009
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