Zakhi Khumalo

• Educated staff on organizational mission and goals to help employees achieve success.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Frequently inspected production area to verify proper equipment operation.
• Collected, arranged, and input information into database system.
• Monitored industry trends to adapt strategies accordingly.
• Devised and implemented processes and procedures to streamline operations.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Analyzed marketing data and trends to identify opportunities for improvement.

• Manager within the DEFY account
• Brand Ambassador Manager
• Managing 9 Staff members in retail stores within the area
• Training retail staff on products and services that DEFY has to offer
• Merchandising and positioning of the DEFY brand for various retailers
• Managing of targets given for Brand Ambassadors to increase sales with the Region.

· Manager within the DEFY account.

· Brand Ambassador Manager.

· Managing 9 Staff members in retail stores within the area.

· Training retail staff on products and services that DEFY has to offer.

· Merchandising and positioning of the DEFY brand for various retailers.

· Managing of targets given for Brand Ambassadors to increase sales with the Region.

• Managing the Vodacom Account
• Voice and data representative Manager
• Managing 7 Staff members in retail stores within the area
• Training retail staff on products and services that Vodacom has to offer
• Merchandising and positioning of the Vodacom brand for various retailers
• Preparing photographic reports for the Gauteng Region
• Custodian of the Point Of Sale report for the Gauteng Region.

• Client Account: Vodacom
• Training retail staff on Vodacom’s products and services
• Custodian of point of sale systems in Gauteng West, East, South and Central regions
• Managing two merchandise specialists in the area.

• Marketing and servicing various promotional campaigns
• Deliveries for Cell C in-store promotional leaflets
• Merchandising Sun Care Products
• Supervisor for Cell C Intersection promotion
• Data Capturing