Zakhele Mfundo Mpususla
Registration Officer, Receptionist And Porter.
Johannesburg,GP
Summary
I am highly organized,hardworking,dedicated to my work,able to learn new things at a time,very energetic and have a positive attitude.I have a strong sense of responsibility and self-motivated.I have good interpersonal skills,i am a team player with the ability to work as a team member and be a leader.I am flexible and able to take instructions to perform duties independently.
Overview
3
3
years of professional experience
Work History
Receptionist
Blueberry Hill Business Hotel
09.2025 - Current
- Greeted and assisted guests, ensuring a welcoming environment at front desk.
- Managed phone inquiries, directing calls to appropriate departments efficiently.
- Coordinated check-in and check-out processes, enhancing guest satisfaction.
- Maintained accurate records of reservations and guest information using hotel management software.
- Responded to guest requests promptly, resolving issues to ensure comfort during stay.
- Collaborated with housekeeping and maintenance teams to address guest needs effectively.
- Processed payments and managed cash transactions securely at front desk.
- Provided information on hotel services and local attractions, enriching guest experience.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Effectively handled customer complaints to maintain service quality. and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Reduced waiting times for visitors by implementing more a more efficient check-in process.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Routed incoming mail and messages to relevant personnel without delay.
- Managed tasks autonomously, demonstrating critical thinking skills. with good judgement and critical thinking skills.
Porter
Blueberry Hill Business Hotel.
09.2025 - Current
- Assisted guests with luggage and transportation needs, ensuring a welcoming experience.
- Maintained cleanliness and organization of lobby and common areas, enhancing guest satisfaction.
- Collaborated with front desk staff to coordinate room assignments and special requests.
- Delivered exceptional customer service by addressing guest inquiries and concerns professionally.
- Monitored inventory of supplies, ensuring availability for daily operations and guest needs.
- Supported housekeeping staff in room preparation during peak check-in times, improving efficiency.
- Executed safety protocols for handling fragile items, contributing to a secure environment for guests.
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Stored supplies safely and securely to prevent theft and damage.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Resolved guest inquiries punctually and politely for professional customer service.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
- Increased workplace safety by immediately reporting potential hazards.
- Facilitated positive first impression of hotel through warm greeting and efficient service upon guest arrival.
- Reduced lost property reports by maintaining meticulous records of items stored and retrieved.
- Improved room availability times with swift and accurate delivery of guest belongings to rooms.
- Enhanced guest experience by providing timely and efficient luggage handling services.
- Provided courteous and informative responses to guest inquiries, improving overall service ratings.
- Supported room service operations, ensuring timely delivery of food and beverages to guests.
- Facilitated smooth check-in and check-out processes by efficiently managing luggage movements.
- Increased efficiency in luggage retrieval times, allowing for more seamless guest departure.
- Contributed to team efforts by providing cross-training to new porters on best practices and procedures.
- Assisted guests with transportation arrangements, increasing satisfaction with concierge services.
- Optimized guest satisfaction by offering personalized recommendations for local attractions and dining.
- Collaborated with housekeeping to expedite room readiness, enhancing guest check-in experience.
- Enabled safer environment by promptly reporting maintenance issues encountered during rounds.
- Enhanced security by vigilantly monitoring guest areas and reporting suspicious activities.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Set-up Team
The Garden Venue
03.2024 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Registration Officer
South West Gauteng TVET College
03.2023 - 02.2024
- Managed student registration processes, ensuring accuracy and compliance with institutional policies.
- Developed and maintained student records system, enhancing data retrieval efficiency.
- Coordinated course scheduling and enrollment, optimizing resource allocation for academic programs.
- Trained staff on registration procedures, fostering a collaborative work environment.
- Monitored deadlines for registrations and admissions, ensuring timely processing of applications.
- Collaborated with academic departments to align course offerings with student needs and institutional goals.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Verified paperwork accuracy and checked for completion prior to processing.
- Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
- Improved data integrity by conducting regular audits of student records and making necessary corrections.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
- Facilitated student registration with admissions and records departments for smooth administration processes.
- Supported academic advising efforts by providing timely access to student records, enabling informed decision-making about course selections and degree progress.
- Prepared balanced course schedules, student rosters and class lists.
- Increased student satisfaction by providing comprehensive support and guidance throughout registration process.
- Coordinated with faculty to schedule classes, optimizing resource use and accommodating students' needs effectively.
- Collaborated with IT department to enhance student information system, resulting in more user-friendly interfaces.
- Managed sensitive student information with utmost confidentiality, building trust within academic community.
- Streamlined enrollment processes, significantly reducing wait times for students by implementing online registration system.
- Coordinated with financial aid and bursar offices to ensure seamless integration of registration and billing processes, easing financial enrolment experience for students.
- Coordinated with financial aid and bursar offices to ensure seamless integration of registration and billing processes, easing financial enrolment experience for students.
- Enhanced data accuracy in student records with meticulous attention to detail in updating and maintaining databases.
Education
National Senior Certificate - NQF LV4 Administration Management.
Xolani High School
KwaZulu Natal, Newcastle 04.2001 -
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer and client relations
Scheduling appointments
Greeting and seating clients
Office administration
File management
Mail handling
Multi-line telephone operation
Document management
Clerical support
Typing speed
Performance improvement
Spreadsheet tracking
Database administration
Front desk operations
Phone etiquette
Business operations
Call redirection
Certified Microsoft office specialist
Reception desk management
Calm demeanor
Customer service
Problem-solving
Attention to detail
Punctual and reliable
Microsoft office
Payment processing
Courteous and professional
Team collaboration
Computer proficiency
Relationship building
Billing and invoicing
Visitor and customer relations
Conflict resolution
Customer complaint resolution
Word processing
Additional Information
References
Ms N.M Moneoane
SWGC-Technisa campus
Contact no:010 141 1259
Cell no:078 434 8001
email:frontoffice@blueberryhillhotel.co.za
Mrs B.N Mazibuko
Supervisor: Management information System(MIS) SWGC-Technisa campus
Contact no:010 141 1255
cell:083 695 2245
email:mazibukob@swgc.co.za
Ms N. Ntlangwini
Front office Manager-Blueberry Hill Business Hotel.
Cell no:072 536 9673
Email: ndinani.ntlangwini@gmail.com
Timeline
Receptionist
Blueberry Hill Business Hotel
09.2025 - Current
Porter
Blueberry Hill Business Hotel.
09.2025 - Current
Set-up Team
The Garden Venue
03.2024 - 09.2025
Registration Officer
South West Gauteng TVET College
03.2023 - 02.2024
National Senior Certificate - NQF LV4 Administration Management.
Xolani High School
04.2001 -