ZAKHELE JUSTICE MBOKAZI
Supervisor Technical & Payments
KwaMashu
Summary
Customer Service Professional with over 12 years of experience in office administration and technical support. Drove performance and customer satisfaction through relationship building and a positive workplace influence. Delivered results as a Competitive Sales Supervisor by overseeing teams, managing inquiries, and consistently exceeding customer expectations.
Overview
4
4
Languages
2
2
Certifications
15
15
years of professional experience
Work History
Technical, Payment & Sales Supervisor
Multichoice Customer Centre
09.2025 - Current
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Organized weekly team meetings to review performance, identify challenges, and explore growth opportunities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted exceptional customer service by engaging clients on sales floor.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Assisted in forecasting sales trends, enabling timely strategy adjustments to align with market conditions.
- Boosted customer satisfaction with personalized follow-up calls to address concerns and gather feedback.
- Promoted exceptional customer service by engaging clients on the sales floor.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Conducted personalized follow-up calls to address client concerns and gather feedback, enhancing customer satisfaction.
Technical, Payment & Sales Supervisor(Acting)
Multichoice
02.2024 - 09.2025
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Evaluate employee performance and coach and trained to improve weak areas
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Identified operational inefficiencies and implemented corrective measures to improve overall effectiveness
- Managed a team of 10 agents to achieve daily operational goals.s
- Identify operational inefficiencies and implement corrective measures, leading to overall increase in effectiveness
- Supervised staff, employing effective communication and strong interpersonal skills to foster team collaboration
- Managing a team of 10 agent
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Consultant
Multichoice
02.2021 - 02.2024
- Selling all Multichoice products such as decoders, packages, device Insurance, etc.
- Resolved customer billing and technical queries to enhance satisfaction.
- Dealing with all sales leads and making sure they’re completed
- Compiled sales reports and statistics to track performance metrics.
- Supported Dstv Agencies in promoting Dstv packages to drive sales growth.
- Training of new recruits and assisting them with soft skills
Staff Support Rep (Extreme Ops)
Multichoice
10.2013 - 02.2021
- Assisting Reps with technical and billing-related
- Trained staff on best practices
- Compiled daily reports to track team performance and identify improvement areas
- Inspected tools for functionality and readiness
- Checking of signal-related issues
- Checking of signal related issues
- Sharing of new technical information on decoders
- Assisting with the use of Clarity and ICC systems
- Reconciling Agency retainers
Customer Relations Rep
Multichoice
11.2011 - 10.2013
- Resolved customer account inquiries
- Solved queries and redirected customers to appropriate business areas for timely assistance.
- Sales and marketing of digital and analog products.
- Testing of repaired satellite decoders as well as advising customer to collect.
- Recorded inventory levels during stock take
- Liaison with other business units
Education
Secretarial Diploma - Communications
Pinetown Computer College
Pinetown12-2002
Matric -
Emoyeni High School
KwaGingindlovu, South Africa12-2001
Bachelor of Business Administration - Business Administration
MANCOSA
Durban, South Africa01-2021
Skills
Payment systems analysis
Technical support
Technical customer support
Sales strategy
Sales team training
Client management
Management skills
Customer service
Certification
I attended Health and Safety course and awarded with First Aid level 1, Basic Fire fighting for first responders and Occupational health and safety certificates from Scott Safe.
Interests
I also started a soccer team for the workers of Multichoice
Timeline
Technical, Payment & Sales Supervisor
Multichoice Customer Centre
09.2025 - Current
Technical, Payment & Sales Supervisor(Acting)
Multichoice
02.2024 - 09.2025
Sales Consultant
Multichoice
02.2021 - 02.2024
Staff Support Rep (Extreme Ops)
Multichoice
10.2013 - 02.2021
Customer Relations Rep
Multichoice
11.2011 - 10.2013
Secretarial Diploma - Communications
Pinetown Computer College
Matric -
Emoyeni High School
Bachelor of Business Administration - Business Administration
MANCOSA