Music, Traveling, learning about new cultures, Gym, cooking
Zakhele Frederick Mhlebi
Customer Represantative
Centurion,GP
Summary
♣ Restaurant manager, Mount Grace Country & Spa Hotel 5* Magaliesburg (2005-2007)
♣ Restaurant manager, @BLACK restaurant.”Bistro Lounge And Cocktail” 4* in Mapungubwe Hotel JHB cbd Marshall town (2008-2010)
Marketing/Sales/Customer Service
♣ Best new guy and most promising new guy in sales both at Perdm and Promax trainers meeting under Rehoboth inc (2010)
♣ Best sales trainer at the Perdm and Promax trainers meeting under Rehoboth inc (2011)
♣ Assistant Manager award at the (2012) Perdm and Promax trainers meeting under Rehobothinc
♣ Running my own Direct Marketing Company (BLVM Direct Marketing pty ltd) after completing my program at Rehoboth Inc (2013 - 2015).
♣ Prospecting and securing our first client BLVM and JM marketing as business partners (C-TRACK), a car tracking device.
Overview
23
23
years of professional experience
7
7
Languages
Work History
Customer Representative (Multi - Skilled Agent)
Hastings Direct
02.2019 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
- Contributed to the development of departmental strategies aimed at enhancing the overall customer experience.
- Assisted customers in navigating company website features, leading to increased online sales conversions.
- Boosted sales revenue by skillfully promoting diverse service options.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
- Used Software to prepare memos, correspondence and reports.
- Responded to customer requests for products, services, and company information.
Stock Controller/ Customer Service
Auction Nation
02.2018 - 01.2019
Call Centre Agent, Recruiter / Sales Administrator
JM Marketing
01.2015 - 09.2017
- Creating Adverts for vacancies “Print, Radio, Electronic”
- Finding suitable candidates for the post (Going through individual cv’s)
- Giving them a call and taking them through phones assessment before I book/ place them for an interview.
- Giving daily and weekly report to my manager.
- Teaching, training and mentoring newly appointed recruiters
Managing Director
BLVM Direct Marketing pty ltd
06.2013 - 07.2015
- Recruiting, retraining and retaining
- Sorting events and road trips
- Critical sales conversations with sales agents
- Monitor sales agents growth in all the requirements and expectations that they must meet and get them promoted if and when they do
- Working with teams and noticing individual potential or spotting individual talents within a group
- Curving the way or direction I want for my company (BLVM Direct Marketing pty ltd) to take.
Assistant Manager
Rehoboth Inc
01.2010 - 03.2013
- Recruiting, retraining and retaining
- Teaching and retraining
- Sorting events and Road trips
- Monitor sales agents growth in all the requirements and expectations that they must meet and get them promoted if and when they do
- Securing clients (Hollard, Vodacom, Virgin, CellC, Woolworths, Edcon etc)
- Working with teams and noticing individual potential
Restaurant Manager
Bistro Lounge and Cocktail (BLACK Restaurant)
03.2008 - 12.2009
- Same responsibilities as previous employment (Mount Grace Country and SPA)
Waiter-Bar man-Floor Manager
Mount Grace Country and Spa Hotel 5*
01.2003 - 06.2007
- Ensuring that not only does customers get the best service and value for their money but also ensuring that they enjoy the experience as well
- Making sure that the connection between Bar-kitchen-customer runs smoothly
- Meet and Greet, allocate tables, attention to detail mostly
- Stock control
Education
Call Centre Certificate -
Corner Stone
Randburg01.2007
Grade 12 - Matric
Ikatisong Sec School
Letlhabile, Brits01.2000
Skills
Direct Marketing
References
- Thabang Rasemetsa, Food and Beverage Manager @Mount Grace Country and Spa Hotel. 014 577 5600
- Lesly Chiloane, co Owner “BLACK Restaurant” /Author, +27 82 697 8166, The not so successful side of our democracy
- Martha Matsoyiyane, Divisional Admin and PA to director Rehoboth Inc, martha.php11@gmail.com, +27 74 151 2267, Rehoboth inc (Cassava Marketing), No20 cnr Albert and Eloff, Johannesburg, 2000
- Jonathan Manda, Business partner, 083 328 7040, 011 043 2585, JM Marketing
- Belinda De Silva, HR Administrator at Circle Finance, 061 417 5585, 011 452 7851
- Labeau Strydom, Site Manager, 0798737298, 0873545668
- Danitta Alberts, Customer Service Manager @Hastings_Direct, +27 72 942 9137
Accomplishments
- Restaurant manager, Mount Grace Country & Spa Hotel 5
- Magaliesburg (2005-2007)
- Restaurant manager, @BLACK restaurant.”Bistro Lounge And Cocktail” 4
- In Mapungubwe Hotel JHB cbd Marshall town (2008-2010)
- Best new guy and most promising new guy in sales both at Perdm and Promax trainers meeting under Rehoboth inc (2010)
- Best sales trainer at the Perdm and Promax trainers meeting under Rehoboth inc (2011)
- Assistant Manager award at the (2012) Perdm and Promax trainers meeting under Rehoboth inc
- Running my own Direct Marketing Company (BLVM Direct Marketing pty ltd) after completing my program at Rehoboth Inc (2013 - 2015).
- Prospecting and securing our first client BLVM and JM marketing as business partners (C-TRACK), a car tracking device.
PERSONAL DETAILS
- ID Number: 820131 5552 089
- DOB: 1982-01-31
- Nationality: South African
- Marital status: Single
- Gender: Male
- Criminal: None
- D/Licence: Code-10 { C1 }
Interests
Timeline
Customer Representative (Multi - Skilled Agent)
Hastings Direct
02.2019 - Current
Stock Controller/ Customer Service
Auction Nation
02.2018 - 01.2019
Call Centre Agent, Recruiter / Sales Administrator
JM Marketing
01.2015 - 09.2017
Managing Director
BLVM Direct Marketing pty ltd
06.2013 - 07.2015
Assistant Manager
Rehoboth Inc
01.2010 - 03.2013
Restaurant Manager
Bistro Lounge and Cocktail (BLACK Restaurant)
03.2008 - 12.2009
Waiter-Bar man-Floor Manager
Mount Grace Country and Spa Hotel 5*
01.2003 - 06.2007
Call Centre Certificate -
Corner Stone
Grade 12 - Matric
Ikatisong Sec School