Music, Traveling, learning about new cultures, Gym, cooking
Zakhele Frederick Mhlebi
Customer Represantative
Centurion,GP
Summary
♣ Restaurant manager, Mount Grace Country & Spa Hotel 5* Magaliesburg (2005-2007)
♣ Restaurant manager, @BLACK restaurant.”Bistro Lounge And Cocktail” 4* in Mapungubwe Hotel JHB cbd Marshall town (2008-2010)
Marketing/Sales/Customer Service
♣ Best new guy and most promising new guy in sales both at Perdm and Promax trainers meeting under Rehoboth inc (2010)
♣ Best sales trainer at the Perdm and Promax trainers meeting under Rehoboth inc (2011)
♣ Assistant Manager award at the (2012) Perdm and Promax trainers meeting under Rehobothinc
♣ Running my own Direct Marketing Company (BLVM Direct Marketing pty ltd) after completing my program at Rehoboth Inc (2013 - 2015).
♣ Prospecting and securing our first client BLVM and JM marketing as business partners (C-TRACK), a car tracking device.
Overview
23
23
years of professional experience
7
7
Languages
Work History
Customer Representative (Multi - Skilled Agent)
Hastings Direct
02.2019 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
- Contributed to the development of departmental strategies aimed at enhancing the overall customer experience.
- Assisted customers in navigating company website features, leading to increased online sales conversions.
- Boosted sales revenue by skillfully promoting diverse service options.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
- Used Software to prepare memos, correspondence and reports.
- Responded to customer requests for products, services, and company information.
Stock Controller/ Customer Service
Auction Nation
02.2018 - 01.2019
Call Centre Agent, Recruiter / Sales Administrator
JM Marketing
01.2015 - 09.2017
- Creating Adverts for vacancies “Print, Radio, Electronic”
- Finding suitable candidates for the post (Going through individual cv’s)
- Giving them a call and taking them through phones assessment before I book/ place them for an interview.
- Giving daily and weekly report to my manager.
- Teaching, training and mentoring newly appointed recruiters
Managing Director
BLVM Direct Marketing pty ltd
06.2013 - 07.2015
- Recruiting, retraining and retaining
- Sorting events and road trips
- Critical sales conversations with sales agents
- Monitor sales agents growth in all the requirements and expectations that they must meet and get them promoted if and when they do
- Working with teams and noticing individual potential or spotting individual talents within a group
- Curving the way or direction I want for my company (BLVM Direct Marketing pty ltd) to take.
Assistant Manager
Rehoboth Inc
01.2010 - 03.2013
- Recruiting, retraining and retaining
- Teaching and retraining
- Sorting events and Road trips
- Monitor sales agents growth in all the requirements and expectations that they must meet and get them promoted if and when they do
- Securing clients (Hollard, Vodacom, Virgin, CellC, Woolworths, Edcon etc)
- Working with teams and noticing individual potential
Restaurant Manager
Bistro Lounge and Cocktail (BLACK Restaurant)
03.2008 - 12.2009
- Same responsibilities as previous employment (Mount Grace Country and SPA)
Waiter-Bar man-Floor Manager
Mount Grace Country and Spa Hotel 5*
01.2003 - 06.2007
- Ensuring that not only does customers get the best service and value for their money but also ensuring that they enjoy the experience as well
- Making sure that the connection between Bar-kitchen-customer runs smoothly
- Meet and Greet, allocate tables, attention to detail mostly
- Stock control
Education
Call Centre Certificate -
Corner Stone
Randburg01.2007
Grade 12 - Matric
Ikatisong Sec School
Letlhabile, Brits01.2000
Skills
Direct Marketing
Sales, Promotions
Customer service excellence
Relationship building and maintenance
Issue resolution and support
Prospecting and securing Clients
Planning, organizing events and road-trips
Building sales teams and training sales agents
References
- Thabang Rasemetsa, Food and Beverage Manager @Mount Grace Country and Spa Hotel. 014 577 5600
- Lesly Chiloane, co Owner “BLACK Restaurant” /Author, +27 82 697 8166, The not so successful side of our democracy
- Martha Matsoyiyane, Divisional Admin and PA to director Rehoboth Inc, martha.php11@gmail.com, +27 74 151 2267, Rehoboth inc (Cassava Marketing), No20 cnr Albert and Eloff, Johannesburg, 2000
- Jonathan Manda, Business partner, 083 328 7040, 011 043 2585, JM Marketing
- Belinda De Silva, HR Administrator at Circle Finance, 061 417 5585, 011 452 7851
- Labeau Strydom, Site Manager, 0798737298, 0873545668
- Danitta Alberts, Customer Service Manager @Hastings_Direct, +27 72 942 9137
Accomplishments
- Restaurant manager, Mount Grace Country & Spa Hotel 5
- Magaliesburg (2005-2007)
- Restaurant manager, @BLACK restaurant.”Bistro Lounge And Cocktail” 4
- In Mapungubwe Hotel JHB cbd Marshall town (2008-2010)
- Best new guy and most promising new guy in sales both at Perdm and Promax trainers meeting under Rehoboth inc (2010)
- Best sales trainer at the Perdm and Promax trainers meeting under Rehoboth inc (2011)
- Assistant Manager award at the (2012) Perdm and Promax trainers meeting under Rehoboth inc
- Running my own Direct Marketing Company (BLVM Direct Marketing pty ltd) after completing my program at Rehoboth Inc (2013 - 2015).
- Prospecting and securing our first client BLVM and JM marketing as business partners (C-TRACK), a car tracking device.
PERSONAL DETAILS
- ID Number: 820131 5552 089
- DOB: 1982-01-31
- Nationality: South African
- Marital status: Single
- Gender: Male
- Criminal: None
- D/Licence: Code-10 { C1 }
Interests
Timeline
Customer Representative (Multi - Skilled Agent)
Hastings Direct
02.2019 - Current
Stock Controller/ Customer Service
Auction Nation
02.2018 - 01.2019
Call Centre Agent, Recruiter / Sales Administrator
JM Marketing
01.2015 - 09.2017
Managing Director
BLVM Direct Marketing pty ltd
06.2013 - 07.2015
Assistant Manager
Rehoboth Inc
01.2010 - 03.2013
Restaurant Manager
Bistro Lounge and Cocktail (BLACK Restaurant)
03.2008 - 12.2009
Waiter-Bar man-Floor Manager
Mount Grace Country and Spa Hotel 5*
01.2003 - 06.2007
Call Centre Certificate -
Corner Stone
Grade 12 - Matric
Ikatisong Sec School