Summary
Overview
Work History
Education
Skills
References
Accomplishments
PERSONAL DETAILS
Interests
Timeline
Generic
Zakhele Frederick Mhlebi

Zakhele Frederick Mhlebi

Customer Represantative
Centurion,GP

Summary

♣ Restaurant manager, Mount Grace Country & Spa Hotel 5* Magaliesburg (2005-2007)

♣ Restaurant manager, @BLACK restaurant.”Bistro Lounge And Cocktail” 4* in Mapungubwe Hotel JHB cbd Marshall town (2008-2010)

Marketing/Sales/Customer Service

♣ Best new guy and most promising new guy in sales both at Perdm and Promax trainers meeting under Rehoboth inc (2010)

♣ Best sales trainer at the Perdm and Promax trainers meeting under Rehoboth inc (2011)

♣ Assistant Manager award at the (2012) Perdm and Promax trainers meeting under Rehobothinc

♣ Running my own Direct Marketing Company (BLVM Direct Marketing pty ltd) after completing my program at Rehoboth Inc (2013 - 2015).

♣ Prospecting and securing our first client BLVM and JM marketing as business partners (C-TRACK), a car tracking device.

Overview

23
23
years of professional experience
7
7
Languages

Work History

Customer Representative (Multi - Skilled Agent)

Hastings Direct
02.2019 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
  • Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
  • Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
  • Contributed to the development of departmental strategies aimed at enhancing the overall customer experience.
  • Assisted customers in navigating company website features, leading to increased online sales conversions.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
  • Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
  • Used Software to prepare memos, correspondence and reports.
  • Responded to customer requests for products, services, and company information.

Stock Controller/ Customer Service

Auction Nation
02.2018 - 01.2019

Call Centre Agent, Recruiter / Sales Administrator

JM Marketing
01.2015 - 09.2017
  • Creating Adverts for vacancies “Print, Radio, Electronic”
  • Finding suitable candidates for the post (Going through individual cv’s)
  • Giving them a call and taking them through phones assessment before I book/ place them for an interview.
  • Giving daily and weekly report to my manager.
  • Teaching, training and mentoring newly appointed recruiters

Managing Director

BLVM Direct Marketing pty ltd
06.2013 - 07.2015
  • Recruiting, retraining and retaining
  • Sorting events and road trips
  • Critical sales conversations with sales agents
  • Monitor sales agents growth in all the requirements and expectations that they must meet and get them promoted if and when they do
  • Working with teams and noticing individual potential or spotting individual talents within a group
  • Curving the way or direction I want for my company (BLVM Direct Marketing pty ltd) to take.

Assistant Manager

Rehoboth Inc
01.2010 - 03.2013
  • Recruiting, retraining and retaining
  • Teaching and retraining
  • Sorting events and Road trips
  • Monitor sales agents growth in all the requirements and expectations that they must meet and get them promoted if and when they do
  • Securing clients (Hollard, Vodacom, Virgin, CellC, Woolworths, Edcon etc)
  • Working with teams and noticing individual potential

Restaurant Manager

Bistro Lounge and Cocktail (BLACK Restaurant)
03.2008 - 12.2009
  • Same responsibilities as previous employment (Mount Grace Country and SPA)

Waiter-Bar man-Floor Manager

Mount Grace Country and Spa Hotel 5*
01.2003 - 06.2007
  • Ensuring that not only does customers get the best service and value for their money but also ensuring that they enjoy the experience as well
  • Making sure that the connection between Bar-kitchen-customer runs smoothly
  • Meet and Greet, allocate tables, attention to detail mostly
  • Stock control

Education

Call Centre Certificate -

Corner Stone
Randburg
01.2007

Grade 12 - Matric

Ikatisong Sec School
Letlhabile, Brits
01.2000

Skills

Direct Marketing

References

  • Thabang Rasemetsa, Food and Beverage Manager @Mount Grace Country and Spa Hotel. 014 577 5600
  • Lesly Chiloane, co Owner “BLACK Restaurant” /Author, +27 82 697 8166, The not so successful side of our democracy
  • Martha Matsoyiyane, Divisional Admin and PA to director Rehoboth Inc, martha.php11@gmail.com, +27 74 151 2267, Rehoboth inc (Cassava Marketing), No20 cnr Albert and Eloff, Johannesburg, 2000
  • Jonathan Manda, Business partner, 083 328 7040, 011 043 2585, JM Marketing
  • Belinda De Silva, HR Administrator at Circle Finance, 061 417 5585, 011 452 7851
  • Labeau Strydom, Site Manager, 0798737298, 0873545668
  • Danitta Alberts, Customer Service Manager @Hastings_Direct, +27 72 942 9137

Accomplishments

  • Restaurant manager, Mount Grace Country & Spa Hotel 5
  • Magaliesburg (2005-2007)
  • Restaurant manager, @BLACK restaurant.”Bistro Lounge And Cocktail” 4
  • In Mapungubwe Hotel JHB cbd Marshall town (2008-2010)
  • Best new guy and most promising new guy in sales both at Perdm and Promax trainers meeting under Rehoboth inc (2010)
  • Best sales trainer at the Perdm and Promax trainers meeting under Rehoboth inc (2011)
  • Assistant Manager award at the (2012) Perdm and Promax trainers meeting under Rehoboth inc
  • Running my own Direct Marketing Company (BLVM Direct Marketing pty ltd) after completing my program at Rehoboth Inc (2013 - 2015).
  • Prospecting and securing our first client BLVM and JM marketing as business partners (C-TRACK), a car tracking device.

PERSONAL DETAILS

  • ID Number: 820131 5552 089
  • DOB: 1982-01-31
  • Nationality: South African
  • Marital status: Single
  • Gender: Male
  • Criminal: None
  • D/Licence: Code-10 { C1 }

Interests

Music, Traveling, learning about new cultures, Gym, cooking

Timeline

Customer Representative (Multi - Skilled Agent)

Hastings Direct
02.2019 - Current

Stock Controller/ Customer Service

Auction Nation
02.2018 - 01.2019

Call Centre Agent, Recruiter / Sales Administrator

JM Marketing
01.2015 - 09.2017

Managing Director

BLVM Direct Marketing pty ltd
06.2013 - 07.2015

Assistant Manager

Rehoboth Inc
01.2010 - 03.2013

Restaurant Manager

Bistro Lounge and Cocktail (BLACK Restaurant)
03.2008 - 12.2009

Waiter-Bar man-Floor Manager

Mount Grace Country and Spa Hotel 5*
01.2003 - 06.2007

Call Centre Certificate -

Corner Stone

Grade 12 - Matric

Ikatisong Sec School
Zakhele Frederick MhlebiCustomer Represantative