Zakhele Cele
Clerk/Driver
Durban
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Clerk/Driver
Trade-link Retail Sytems (PTY) LTD
Oct 202 - Current
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Driver
Imperial Logistics
10.2017 - 03.2020
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Delivered goods and products to customer on time and in excellent condition.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Senior Mananger
Ninos Coffee Shop
10.2013 - 03.2016
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Supervisor
Suncoast Casino and Entertainment World
08.2009 - 05.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Operations Mananger BOH
Ninos Head Office
03.2007 - 05.2009
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Manager
Ninos Coffee Shop
06.2006 - 02.2007
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Barman
Suncoast Casino
01.2004 - 02.2006
- Supported management in the planning and execution of promotional events to attract new customers.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Maintained proper inventory levels by conducting regular stock checks and placing timely orders.
- Assisted in training new staff members on bar operations, procedures, and customer service standards.
- Managed cash register transactions accurately, ensuring balanced tills at the end of each shift.
- Reduced losses by monitoring and managing bar inventory with software.
- Ensured compliance with local health codes and regulations through vigilant sanitation practices.
Room Service Attendant
Hilton Hotel
02.2002 - 04.2004
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Enhanced guest satisfaction by promptly delivering room service orders and addressing special requests.
- Answered quests inquiries and questions about hotel's menu.
- Prepared special services for guests such as honeymoon and other romantic packages.
Education
Basic Ambulance Assistant -
St John Ambulance
Durban, South Africa 04.2001 -
NQ Level 4 - Food And Beverage Services
Hospitality Industry Training And Consultant Cc
Durban, South Africa 04.2001 -
High School Diploma -
Sobonakhona High School
Durban, South Africa 04.2001 -
Skills
Administrative Support
Administrative tasks
Database entry
File Maintenance
Telephone Etiquette
Quality Control
Customer Satisfaction
Information Security
Relationship Building
Operations Support
Quality Management
Timeline
Driver
Imperial Logistics
10.2017 - 03.2020
Senior Mananger
Ninos Coffee Shop
10.2013 - 03.2016
Supervisor
Suncoast Casino and Entertainment World
08.2009 - 05.2013
Operations Mananger BOH
Ninos Head Office
03.2007 - 05.2009
Manager
Ninos Coffee Shop
06.2006 - 02.2007
Barman
Suncoast Casino
01.2004 - 02.2006
Room Service Attendant
Hilton Hotel
02.2002 - 04.2004
Basic Ambulance Assistant -
St John Ambulance
04.2001 -
NQ Level 4 - Food And Beverage Services
Hospitality Industry Training And Consultant Cc
04.2001 -
High School Diploma -
Sobonakhona High School
04.2001 -
Clerk/Driver
Trade-link Retail Sytems (PTY) LTD
Oct 202 - Current