Zainabu A. Mushi

Responsible for recruitment of new customers and retention.
• Customers span the whole of Tanzania and therefore role holder will need to be flexible to travel as required and be able to deal with customers remotely
• To recruit profitable new business and then to establish, manage and develop long term, profitable relationships, ensuring the provision of first class customer service and maximizing business opportunities to achieve key objectives

Duties and Responsibilities

• Identify potential POS merchant pipelines
• Acquire new potential identified POS merchants
• Ensure new acquired merchants are provided with POS machines
• Engage branches, Relationship Managers and SME team for POS sales visits as a one bank strategy
• Train new acquired merchants on best POS transactions operation practices according to visa/MasterCard rules
• Ensure new and existing merchants transact.
• Ensure Merchant relations through visits and calls for customer satisfaction and improving target business volumes.
• Analyze individual merchant’s performances .
• Provide technical and service support to clients
• Keep records of all queries related to merchants for monitoring purposes.
• Ensure merchants payments based on service level agreement
• Create and maintain merchant databases.
• Ensure only clean merchants are onboarded
• Ensure all merchants are trained on POS fraud matters at least once every quarter
• Ensure all merchants have signed POS Operation and fraud training confirmation documents
• Ensure all signed training documents are safely archived

• Provided direct hands-on sales support, generated and converted leads
• Participated in banking operations, including account opening and loan processing
• Aggressively marketed bank products, achieving sales targets aligned with business objectives

• Grew existing accounts, established new partnerships, prepared proposals, and closed sales
• Built long-term relationships with clients, cross-sold products, and managed claims

• Met sales targets through methods like door-to-door and cold calling
• Expanded client database, monitored competitors, and attended sales events

• Managed service and installation tasks, supervised service agents, and mapped new sales areas

• Handled high volumes of inbound/outbound calls, met call center metrics, and upsold products

• Installed/configured hardware and software, maintained computer systems, and supported end-users