ZAHRA MANJOO
Johannesburg
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level; Data Analyst position. As a Seasoned Customer Associate with 2 and a half years of experience dedicated to providing highest quality service. I have excellent problem solving abilities and am result oriented and would love to use these skills in the world of Analytics. I am a team player who works well both independently and within team settings to achieve goals. Skilled communicator, problem solver, organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
DigiQ Customer Service Associate
Amazon.com
10.2022 - 02.2024
- Assisted over 50 customers each shift with subscription and digital purchase issues, troubleshooting Amazon website and apps, and providing support for services on third-party devices
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
- Maintained high level of product knowledge, providing accurate information to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Educated customers about billing, payment processing and support policies and procedures.
Amazon Games Studio Customer Service Associate
Amazon.com
12.2021 - 09.2022
- Assisted over 65 players with issues in Amazon games; Lost Ark, New World and their streaming site Twitch, moderated players to ensure they are compliant with rules and regulations of Amazon Games, worked with game developers to fix issues and glitches
- Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Participated in cross-functional teams to address complex customer concerns, resulting in prompt resolution of issues.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Solved problems with products and services by providing customers with technical support.
Digital Customer Service Associate (WFH)
Amazon.com
Johannesburg
09.2021 - 12.2021
- Troubleshooted and fixed over 30 Amazon devices while assisting customers with issues on Prime Video apps and website, modifying subscriptions, and handling basic retail issues
- Developed rapport with clients by promptly responding to their needs, resulting in increased customer retention.
- Provided comprehensive support during high-traffic periods, maintaining exceptional levels of service quality despite increased workload.
- Stayed current on company products and services, ensuring accurate information was provided to customers at all times.
- Handled escalated customer complaints effectively, working towards satisfactory resolutions while upholding company policies
Computer Technician Intern
Investec
11.2016 - 01.2017
- Worked as a computer technician, uploaded and updated Microsoft Office, connected new devices to servers and printers, and set up computer hardware
- Improved network efficiency by troubleshooting connectivity issues and implementing necessary updates.
- Provided technical support for end-users, resulting in increased productivity and reduced downtime.
- Configured printer settings for optimized output quality, reducing paper waste and improving document presentation standards.
- Assisted in the setup and maintenance of computer workstations, ensuring a seamless integration into office workflow.
Stand-In Teacher
Alpha Primary School
Johannesburg
- Taught Grade 2 and Grade 3 learners in Arts and Culture and English
Education
Bachelors in BCom Information Management - Management Information Systems
Damelin
Randburg, South Africa 04.2001 -
GED -
The TEFL Academy
Study At HomeGED -
Damelin
Johannesburg 04.2001 -
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LENASIA SECONDARY SCHOOL
Skills
Regulatory Compliance
Customer Support
Clerical Support
Appointment Scheduling
Soft Skilling
Fast typist
Document Management
Data Collection
Quality Assurance
Activity tracking
Problem Resolution
Complex Problem-Solving
Fields Of Interest
- BUSINESS ANALYSIS
- BUSINESS WRITER
- INFORMATIONS SYSTEMS
- INFORMATION MANAGEMENT
- PROJECT MANAGEMENT
- DESKTOP SUPPORT TECHNICIAN
- MICROSOFT OFFICE
Cellphone Number
082 330 7787
Language
ENGLISH
Extra Curriculae
- COMMUNITY SERVICE, AHMED KATHRADA HOSPITAL IN LENASIA, 2013, 6 MONTHS (PART TIME), CHANGE BED PANS AND MAKE BEDS TOOK FOOD ORDERS AND SURVEYS FROM PATIENTS
- PROMOTIONAL JOB, FETCHED MEDICATION ORDERS
Personal Information
- Date of Birth: 05/11/1995
- Nationality: SOUTH AFRICAN
- Driving License: YES
- Marital Status: SINGLE
References
- Shaun John Hope, Team manager at Amazon, 0732818291
- Kallan Phillips, Team manager, 0662875513
Timeline
DigiQ Customer Service Associate
Amazon.com
10.2022 - 02.2024
Amazon Games Studio Customer Service Associate
Amazon.com
12.2021 - 09.2022
Digital Customer Service Associate (WFH)
Amazon.com
09.2021 - 12.2021
Computer Technician Intern
Investec
11.2016 - 01.2017
Bachelors in BCom Information Management - Management Information Systems
Damelin
04.2001 -
GED -
Damelin
04.2001 -
Stand-In Teacher
Alpha Primary School
GED -
The TEFL Academy
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LENASIA SECONDARY SCHOOL