Zagry Scholtz
Receptionist
Pretoria
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
42
42
years of professional experience
2
2
Languages
Work History
Office Support & Secretarial Service
Cordys Africa (Pty) Ltd
01.2020 - 01.2024
- Reduced overhead costs by negotiating with vendors for better terms and pricing on office supplies.
- Implemented time management strategies to ensure timely completion of tasks and projects, meeting critical deadlines consistently.
- Promptly handled customer queries, demonstrating a strong dedication to customer satisfaction.
- Accurate maintained records, while ensuring data integrity and accessibility for the company's needs.
- Entered data from various sources into digital databases or spreadsheets with precision and efficiency, while minimizing errors.
- Proficiently managed financial documentation, including the capture and processing of Purchase Orders and Invoices.
- Ensuring accuracy and compliance with organizational procedures.
- Organized and coordinated meetings, from venue preparation and setup to catering arrangements.
Switchboard Operator
AVBOB
08.2019 - 12.2019
- · Coordinated various office-related operations to streamline workflow and enhance efficiency.
- Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Provided reliable support to front desk staff, facilitating seamless coordination of daily operations.
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
- Increased company-wide communication by promptly connecting internal calls between departments.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Maximized switchboard functionality with routine maintenance checks, minimizing technical issues or downtime.
- Updated company directory regularly, ensuring accurate contact information for all employees and departments.
- Exceeded performance metrics for call handling speed, accuracy, and customer satisfaction, setting an example of excellence for the switchboard operator team.
Front Office Administrator
TDS Constructions (Pty) Ltd
03.2019 - 07.2019
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Reduced incoming call response time by implementing an effective call routing system.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist
Specsavers
08.2018 - 03.2019
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Special Events Coordinator
Water Research Commission
05.2006 - 06.2017
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Increased event attendance through targeted marketing efforts and engaging promotional materials.
- Collaborated with vendors and suppliers to ensure seamless delivery of exceptional event services.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Spearheaded volunteer programs that positively impacted local communities while showcasing the company''s commitment to social responsibility.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Maintained detailed records of past events to improve future planning strategies and streamline processes.
- Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
- Conducted post-event evaluations to identify areas of improvement and implement necessary changes.
- Implemented creative solutions for venue challenges, optimizing space usage and enhancing the overall guest experience.
- Managed registration process efficiently, ensuring smooth check-in experiences for attendees.
- Coordinated cross-functional teams to execute successful events within tight deadlines.
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Streamlined event operations by developing efficient logistical processes for event setup and breakdown.
- Developed comprehensive timelines, ensuring all tasks were completed on schedule for seamless event execution.
- Negotiated favorable contracts with vendors, securing advantageous pricing structures for clients.
- Managed budgets effectively, consistently meeting financial goals while delivering high-quality events.
- Fostered positive relationships with clients, leading to repeat business and strong customer satisfaction ratings.
- Enhanced attendee satisfaction by meticulously planning and executing memorable special events.
- Ensured compliance with local regulations by obtaining necessary permits/licenses prior to each event.
- Secured high-profile sponsorships for events, resulting in increased funding and support.
- Facilitated clear communication between clients, team members, and stakeholders throughout the entire event planning process.
- Organized large-scale fundraising galas that generated significant contributions toward organizational goals.
- Elevated brand visibility by creating visually appealing displays at trade shows and conferences.
- Negotiated favorable agreements with vendors and facilities to keep costs low and fulfill contract budget requirements.
- Inspected proposed event facilities to identify problems with maintenance and cleaning and coordinate resolutions.
- Developed site-specific operations plans governing aspects such as traffic and waste management for events.
Personal Assistant
Water Research Commission
05.1989 - 05.2006
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Accomplished project deadlines by assisting with task completion whenever required.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Developed relationships with key stakeholders, fostering trust and rapport within the network of contacts.
- Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
Secretary Manager
Absa Bank
06.1985 - 05.1989
- Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies.
- Improved cost management by negotiating favorable contract terms with vendors and suppliers.
- Facilitated smooth communication between departments by acting as a liaison and promptly addressing any concerns or issues that arose.
- Provided training support to new hires through comprehensive orientation sessions that ensured a smooth onboarding process.
- Supported executive team with timely and accurate document preparation, leading to increased productivity.
- Coordinated travel arrangements for executives, optimizing itineraries to minimize costs while maximizing convenience.
- Implemented robust record-keeping practices that improved the overall organization of physical files and digital records alike.
- Assisted in the development of annual budgets, contributing to the achievement of financial targets by monitoring expenses closely.
Secretary
Society For The Protection Of Cruelty Animals
12.1984 - 04.1985
- Handled sensitive information with discretion and confidentiality, demonstrating trustworthiness and professionalism in all interactions and tasks.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Conducted thorough research on industry trends or competitor activities that informed strategic decision-making processes.
Word Processing
City Of Tshwane Municipal Offices
06.1982 - 12.1984
- Designed and created document templates for various purposes, such as letters, memorandums, and forms to streamline workflow and maintain a standardized format across the organisation.
- Employed working knowledge of word processing, spreadsheets, Excel and graphics.
- Used multiple word processing and presentation tools such Micrsoft Word, Excel, PowerPoint, and Outlook.
Typist
Department Of Trade, Industry And Tourism
01.1982 - 04.1984
- Organized digital files and documents, streamlining workflow processes for increased efficiency.
- Assisted in creating company newsletters, contributing to a positive work environment and fostering employee engagement.
- Designed and created document templates for various purposes, such as letters, memorandums, and forms to streamline workflow and maintain a standardized format across the organization.
Education
Bachelor of Arts - Integrated Organizational Communication
University of South Africa
South Africa 04.2001 -
National Diploma - Public Relations Management
University of South Africa
South Africa 04.2001 -
Skills
Administrative support
Attention to detail
Communication skills
Customer service support
Data-entry
Executive-level support
Multi-tasking and Decision-making
Office and Administrative Management
Report and Document Preparation
Records keeping
Timeline
Office Support & Secretarial Service
Cordys Africa (Pty) Ltd
01.2020 - 01.2024
Switchboard Operator
AVBOB
08.2019 - 12.2019
Front Office Administrator
TDS Constructions (Pty) Ltd
03.2019 - 07.2019
Receptionist
Specsavers
08.2018 - 03.2019
Special Events Coordinator
Water Research Commission
05.2006 - 06.2017
Bachelor of Arts - Integrated Organizational Communication
University of South Africa
04.2001 -
National Diploma - Public Relations Management
University of South Africa
04.2001 -
Personal Assistant
Water Research Commission
05.1989 - 05.2006
Secretary Manager
Absa Bank
06.1985 - 05.1989
Secretary
Society For The Protection Of Cruelty Animals
12.1984 - 04.1985
Word Processing
City Of Tshwane Municipal Offices
06.1982 - 12.1984
Typist
Department Of Trade, Industry And Tourism
01.1982 - 04.1984