Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Zachary Mbugua Githua

Zachary Mbugua Githua

Nairobi

Summary

Resourceful Networks & System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 8 Years of progressive IT experience.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
9
9
years of post-secondary education

Work History

Network & Systems Analyst

Mastermind Tobacco (K) Limited
Nairobi
02.2017 - Current
  • Liaised with users and evaluated requirements, recommend designs, provide cost analysis and plan network projects.
  • Performing L2 switching and L3 routing in network design and hardening.
  • Maintain system security by sourcing and updating necessary security patches and analyzing security reports to identify trends.
  • Conduct technical research on network and system upgrades and components to determine feasibility, cost, time required and compatibility with current systems and recommend solutions.
  • Administration of Active Directory, Azure AD, Microsoft 365 and other company systems.
  • Installing, upgrading and configuring network routers, switches, printers, directory structures, user access, software and file services
  • Monitor LAN, VLANs, WAN and MPLS networks.
  • Database management for MSSQL, MySQL, MongoDB, Firebase and PostgreSQL database server’s administration and support
  • Sage Evolution 7, Micros Fidelio, Tally ERP, SAP and Microsoft NAV ERPs support.
  • Working with vendors to resolve complex network and system problems and their adherence to service level agreements.
  • Preparing routine and month end reports covering areas of operation and responsibility
  • Offering technical support to remote users, branch offices and other businesses affiliated to Mastermind Tobacco.
  • Involved at lead level in sourcing, acquisition and installation of unified threat management system and network restructuring project to software defined network.
  • Initiated and managed network test facilities to verify network hardness and resilience.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Provided network support services for devices such as switches, routers and other hardware including UCS and NetApp storage.
  • Collaborated with vendors to identify best options for optimizing network performance.
  • Organized frameworks to transfer secure data from internal to external and public networks.
  • Integrated data, voice and video networks for use in multi-site installations.
  • Provided detailed network diagrams and procedural guidelines and document network problems and resolutions for future reference.
  • Troubleshot complex multi-vendor network service provider issues.
  • Assisted with implementation and support of network monitoring tools.
  • Managed, tracked and coordinated problem resolution and escalation processes.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
  • Performed virtual machine provisioning and VM priority setup on VMware and NetApp storage
  • Established robust infrastructure and data capacity for new applications.
  • Detected intrusion attempts and promptly responded to network attacks.
  • Liaised with stakeholders to keep project goals and deadlines on target.
  • Recommended options for disaster recovery and remote access security.
  • Created VPN infrastructure and allowed for secure remote connections.

Systems Administrator

Bowip Agencies Ltd
Nairobi
07.2014 - 01.2017
  • Configured and tested Windows Server operating systems with roles features
  • Introduced Citrix XenApp and VPN for accessing SAP remotely and Cyberoam UTM for network security
  • Performed daily and regular backup of SAP system database and verifying integrity of backups
  • Ensured all user data is backed up, in sync and accessible via Google drive cloud
  • Installed, configured, deployed and troubleshooted Active Directory services, DHCP and DNS server
  • Installed, configured, upgraded and troubleshooted MDaemon messaging server for more than 30 email accounts
  • Liaised with ISPs to ensure full uptime of email server through redundant links and properly configured MX records
  • Ensured domains are properly configured and reachable as per SLAs
  • Setting up hybrid PBX for office communication and extending extensions with growing number of users
  • Provided technical support and end-user training to internal and external customers on network, software, and computer systems
  • Coordinate testing, software releases, bug reporting and bug fixes with developers and working with end users to identify usage bottlenecks and requirements for a mobile sales Application
  • Liaised with vendors and negotiated price reductions on all hardware and software purchases for company as well as managed ISPs to ensure internet and other services are available throughout
  • Installed, configured and managed IP CCTV cameras as well as configuration of wireless cameras in company
  • Managed fleet tracking system and provided Management with various reports on company vehicles
  • Planning and migration of on-premise email server to Google Apps for Work (G Suite) and training users on new platform
  • Scheduling for server, computers, printers and other related IT equipment's regular maintenance
  • Documenting system configurations and changes and communicating with management on changes.
  • Supported day-to-day operations, monitoring and resolving client/server and storage issues.
  • Oversaw IT activities to laptops, tablets and PDAs for corporate users.

IT Assistant

Muthoga Gaturu & Co. Advocates
Nairobi
04.2014 - 07.2014
  • Responded to queries on phone, via email or through IT ticketing system.
  • Performed network integration and system tests, diagnosed hardware failure, user errors, application errors and network connectivity problems
  • Assisted management and other company employees in solving computer related problems and training them on installed systems and programs
  • Created and maintained user logins and passwords and configured and enhanced LAN network applications performance
  • Installed and upgraded computers and network components
  • Replaced printer toners and cartridges and upgraded RAM and hard drives
  • Setup computer systems and related equipment.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Installed and configured software and hardware.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Set up and maintained 3 servers.

Education

Google Project Management -

Coursera
Online
08.2022 - 10.2022

Microsoft Security, Compliance, And Identity -

Microsoft
Online
05.2022 - 05.2022

Sophos Threat Response Certified Admin -

Sophos
Online
04.2022 - Apr 2022

Aviatrix Certified Engineer -

Aviatrix
Online
02.2022 - 02.2022

AWS Certified Cloud Practitioner -

AWS Training
Online
12.2021 - 01.2022

ISO/IEC 20000 - IT SERVICE MANAGEMENT ASSOCIATE -

SKILLFRONT
Online
11.2021 - 01.2022

Six Sigma Yellow Belt -

6SigmaStudy
Online
11.2021 - 12.2021

Linux Server Management And Security -

Coursera
Online
11.2021 - 11.2021

Supervisory Skills Development -

Total Quality Training Consultants Ltd
Nairobi
06.2018 - 06.2018

Business Etiquette For Managers -

Total Quality Training Consultants Ltd
Nairobi
06.2017 - 06.2017

Bachelor of Science - Information Technology

Dedan Kimathi University of Technology
Nyeri
07.2009 - 05.2013

KCSE -

Nanyuki High School
Nanyuki
02.2003 - 11.2007

Skills

Networks

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Additional Information

TECHNICAL EXPERTISE

· Network Planning, design & implementations, TCP/IP protocol, LAN/VLAN, WAN, MPLS, VPN and Wireless technologies.

· Web technologies; IIS, Apache Web server, cPanel Domain and DNS management, SSL certificates.

· Microsoft Office suite 2010, 2013,2016 and 2019 proficiency.

· Cloud Platforms: Microsoft Azure platform, Google G-Suite platform, Amazon cloud platform and IBM cloud.

· Network Security: Cyberoam UTM configurations and administration, Untangle UTM, and McAfee Orchestrator Enterprise Antivirus administration.

· Virtualization of Software defined Data Center using Hyper-V and VMware and thin clients on Citrix and NComputing.

· SAP Business One installation, Configuration, administration and support.

· Level 2 Support and hardware troubleshooting and repairing and Software Installations and configurations.

· Configure and administer Cisco routers and switches, Fabric Interconnect and Mikrotik routers.

· Microsoft SQL server, MySQL database management skills.

· Windows Server 2008 R2, 2012 R2, 2016 and 2019 deployment, implementation and administration.

· Backup strategies using Veeam Backup and Replication, Altaro Backup and Symantec Backup Exec.

· Cisco UCS Data Center administration with VMware and NetApp storage.

· NetApp SAN Storage management.

Timeline

Google Project Management -

Coursera
08.2022 - 10.2022

Microsoft Security, Compliance, And Identity -

Microsoft
05.2022 - 05.2022

Sophos Threat Response Certified Admin -

Sophos
04.2022 - Apr 2022

Aviatrix Certified Engineer -

Aviatrix
02.2022 - 02.2022

AWS Certified Cloud Practitioner -

AWS Training
12.2021 - 01.2022

ISO/IEC 20000 - IT SERVICE MANAGEMENT ASSOCIATE -

SKILLFRONT
11.2021 - 01.2022

Six Sigma Yellow Belt -

6SigmaStudy
11.2021 - 12.2021

Linux Server Management And Security -

Coursera
11.2021 - 11.2021

Supervisory Skills Development -

Total Quality Training Consultants Ltd
06.2018 - 06.2018

Business Etiquette For Managers -

Total Quality Training Consultants Ltd
06.2017 - 06.2017

Network & Systems Analyst

Mastermind Tobacco (K) Limited
02.2017 - Current

Systems Administrator

Bowip Agencies Ltd
07.2014 - 01.2017

IT Assistant

Muthoga Gaturu & Co. Advocates
04.2014 - 07.2014

Bachelor of Science - Information Technology

Dedan Kimathi University of Technology
07.2009 - 05.2013

KCSE -

Nanyuki High School
02.2003 - 11.2007

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Zachary Mbugua Githua