Zachary Mbugua Githua
Nairobi
Summary
Resourceful Networks & System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 8 Years of progressive IT experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Network & Systems Analyst
Mastermind Tobacco (K) Limited
Nairobi
02.2017 - Current
- Liaised with users and evaluated requirements, recommend designs, provide cost analysis and plan network projects.
- Performing L2 switching and L3 routing in network design and hardening.
- Maintain system security by sourcing and updating necessary security patches and analyzing security reports to identify trends.
- Conduct technical research on network and system upgrades and components to determine feasibility, cost, time required and compatibility with current systems and recommend solutions.
- Administration of Active Directory, Azure AD, Microsoft 365 and other company systems.
- Installing, upgrading and configuring network routers, switches, printers, directory structures, user access, software and file services
- Monitor LAN, VLANs, WAN and MPLS networks.
- Database management for MSSQL, MySQL, MongoDB, Firebase and PostgreSQL database server’s administration and support
- Sage Evolution 7, Micros Fidelio, Tally ERP, SAP and Microsoft NAV ERPs support.
- Working with vendors to resolve complex network and system problems and their adherence to service level agreements.
- Preparing routine and month end reports covering areas of operation and responsibility
- Offering technical support to remote users, branch offices and other businesses affiliated to Mastermind Tobacco.
- Involved at lead level in sourcing, acquisition and installation of unified threat management system and network restructuring project to software defined network.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as switches, routers and other hardware including UCS and NetApp storage.
- Collaborated with vendors to identify best options for optimizing network performance.
- Organized frameworks to transfer secure data from internal to external and public networks.
- Integrated data, voice and video networks for use in multi-site installations.
- Provided detailed network diagrams and procedural guidelines and document network problems and resolutions for future reference.
- Troubleshot complex multi-vendor network service provider issues.
- Assisted with implementation and support of network monitoring tools.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Performed virtual machine provisioning and VM priority setup on VMware and NetApp storage
- Established robust infrastructure and data capacity for new applications.
- Detected intrusion attempts and promptly responded to network attacks.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Recommended options for disaster recovery and remote access security.
- Created VPN infrastructure and allowed for secure remote connections.
Systems Administrator
Bowip Agencies Ltd
Nairobi
07.2014 - 01.2017
- Configured and tested Windows Server operating systems with roles features
- Introduced Citrix XenApp and VPN for accessing SAP remotely and Cyberoam UTM for network security
- Performed daily and regular backup of SAP system database and verifying integrity of backups
- Ensured all user data is backed up, in sync and accessible via Google drive cloud
- Installed, configured, deployed and troubleshooted Active Directory services, DHCP and DNS server
- Installed, configured, upgraded and troubleshooted MDaemon messaging server for more than 30 email accounts
- Liaised with ISPs to ensure full uptime of email server through redundant links and properly configured MX records
- Ensured domains are properly configured and reachable as per SLAs
- Setting up hybrid PBX for office communication and extending extensions with growing number of users
- Provided technical support and end-user training to internal and external customers on network, software, and computer systems
- Coordinate testing, software releases, bug reporting and bug fixes with developers and working with end users to identify usage bottlenecks and requirements for a mobile sales Application
- Liaised with vendors and negotiated price reductions on all hardware and software purchases for company as well as managed ISPs to ensure internet and other services are available throughout
- Installed, configured and managed IP CCTV cameras as well as configuration of wireless cameras in company
- Managed fleet tracking system and provided Management with various reports on company vehicles
- Planning and migration of on-premise email server to Google Apps for Work (G Suite) and training users on new platform
- Scheduling for server, computers, printers and other related IT equipment's regular maintenance
- Documenting system configurations and changes and communicating with management on changes.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Oversaw IT activities to laptops, tablets and PDAs for corporate users.
IT Assistant
Muthoga Gaturu & Co. Advocates
Nairobi
04.2014 - 07.2014
- Responded to queries on phone, via email or through IT ticketing system.
- Performed network integration and system tests, diagnosed hardware failure, user errors, application errors and network connectivity problems
- Assisted management and other company employees in solving computer related problems and training them on installed systems and programs
- Created and maintained user logins and passwords and configured and enhanced LAN network applications performance
- Installed and upgraded computers and network components
- Replaced printer toners and cartridges and upgraded RAM and hard drives
- Setup computer systems and related equipment.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Installed and configured software and hardware.
- Helped streamline repair processes and update procedures for support action consistency.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Set up and maintained 3 servers.
Education
Google Project Management -
Coursera
Online 08.2022 - 10.2022
Microsoft Security, Compliance, And Identity -
Microsoft
Online 05.2022 - 05.2022
Sophos Threat Response Certified Admin -
Sophos
Online 04.2022 - Apr 2022
Aviatrix Certified Engineer -
Aviatrix
Online 02.2022 - 02.2022
AWS Certified Cloud Practitioner -
AWS Training
Online 12.2021 - 01.2022
ISO/IEC 20000 - IT SERVICE MANAGEMENT ASSOCIATE -
SKILLFRONT
Online 11.2021 - 01.2022
Six Sigma Yellow Belt -
6SigmaStudy
Online 11.2021 - 12.2021
Linux Server Management And Security -
Coursera
Online 11.2021 - 11.2021
Supervisory Skills Development -
Total Quality Training Consultants Ltd
Nairobi 06.2018 - 06.2018
Business Etiquette For Managers -
Total Quality Training Consultants Ltd
Nairobi 06.2017 - 06.2017
Bachelor of Science - Information Technology
Dedan Kimathi University of Technology
Nyeri 07.2009 - 05.2013
KCSE -
Nanyuki High School
Nanyuki 02.2003 - 11.2007
Skills
Networks
undefinedAdditional Information
TECHNICAL EXPERTISE
· Network Planning, design & implementations, TCP/IP protocol, LAN/VLAN, WAN, MPLS, VPN and Wireless technologies.
· Web technologies; IIS, Apache Web server, cPanel Domain and DNS management, SSL certificates.
· Microsoft Office suite 2010, 2013,2016 and 2019 proficiency.
· Cloud Platforms: Microsoft Azure platform, Google G-Suite platform, Amazon cloud platform and IBM cloud.
· Network Security: Cyberoam UTM configurations and administration, Untangle UTM, and McAfee Orchestrator Enterprise Antivirus administration.
· Virtualization of Software defined Data Center using Hyper-V and VMware and thin clients on Citrix and NComputing.
· SAP Business One installation, Configuration, administration and support.
· Level 2 Support and hardware troubleshooting and repairing and Software Installations and configurations.
· Configure and administer Cisco routers and switches, Fabric Interconnect and Mikrotik routers.
· Microsoft SQL server, MySQL database management skills.
· Windows Server 2008 R2, 2012 R2, 2016 and 2019 deployment, implementation and administration.
· Backup strategies using Veeam Backup and Replication, Altaro Backup and Symantec Backup Exec.
· Cisco UCS Data Center administration with VMware and NetApp storage.
· NetApp SAN Storage management.
Timeline
Google Project Management -
Coursera
08.2022 - 10.2022
Microsoft Security, Compliance, And Identity -
Microsoft
05.2022 - 05.2022
Sophos Threat Response Certified Admin -
Sophos
04.2022 - Apr 2022
Aviatrix Certified Engineer -
Aviatrix
02.2022 - 02.2022
AWS Certified Cloud Practitioner -
AWS Training
12.2021 - 01.2022
ISO/IEC 20000 - IT SERVICE MANAGEMENT ASSOCIATE -
SKILLFRONT
11.2021 - 01.2022
Six Sigma Yellow Belt -
6SigmaStudy
11.2021 - 12.2021
Linux Server Management And Security -
Coursera
11.2021 - 11.2021
Supervisory Skills Development -
Total Quality Training Consultants Ltd
06.2018 - 06.2018
Business Etiquette For Managers -
Total Quality Training Consultants Ltd
06.2017 - 06.2017
Network & Systems Analyst
Mastermind Tobacco (K) Limited
02.2017 - Current
Systems Administrator
Bowip Agencies Ltd
07.2014 - 01.2017
IT Assistant
Muthoga Gaturu & Co. Advocates
04.2014 - 07.2014
Bachelor of Science - Information Technology
Dedan Kimathi University of Technology
07.2009 - 05.2013
KCSE -
Nanyuki High School
02.2003 - 11.2007
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