Zabenguni Mzamo
Client Success Manager
Cape Town
Summary
I am a self-motivated and adaptable professional with a talent for building connections across diverse backgrounds. My mission is to creatively harness and develop my skills in ways that bring value to potential employers. With a diligent and results-oriented approach, I strive to consistently deliver high-quality work while remaining flexible to meet evolving needs.
I excel in troubleshooting technical issues and thrive on contributing valuable insights to product and process development. I'm eagerly seeking opportunities that will not only expand my personal and professional horizons but also allow me to make meaningful contributions to innovative projects.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Client Success Manager
KickStart Dental Marketing
04.2024 - Current
- Serve as the primary point of contact between clients and company personnel, facilitating effective communication channels.
- Negotiate contract terms with clients, balancing their needs with company goals to achieve mutually beneficial outcomes.
- Generate reports and communicated results to stakeholders to provide insights into customer success.
- Manage and optimize Facebook Ads, Google Ads, Google Local Services Ads (LSA), and SEO campaigns to drive targeted traffic and leads for dentinal practices.
- Oversee website design projects from inception to completion, ensuring the delivery of high-quality, user-friendly websites that effectively represent the client's brand and convert visitors into patients.
- Collaborate with cross-functional teams to develop comprehensive digital marketing strategies tailored to each client's unique goals and budget constraints.
- Conduct in-depth keyword research, competitor analysis, and audience targeting to maximize the effectiveness of advertising campaigns across various platforms.
- Analyze campaign performance metrics, such as click-through rates, conversion rates, and return on ad spend (ROAS), to identify areas for improvement and implement optimization strategies.
- Stay abreast of industry updates, algorithm changes, and best practices in digital advertising and website design to provide clients with cutting-edge solutions and maintain a competitive edge.
- Act as a subject matter expert on Facebook Ads, Google Ads, Google LSA, SEO, and website design, providing guidance and recommendations to clients on maximizing their online presence and driving business growth.
- Foster strong relationships with clients through regular communication, reporting, and proactive problem-solving, ensuring their satisfaction and long-term partnership with the agency.
Account Executive
Skylink Intl
10.2022 - 03.2024
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Scheduled multiple meetings with prospective clients to communicate the value of Skylink services
- Delivered executive briefings with decision makers.
- Accessing additional stakeholders.
- Facilitated the client's buyer journey by providing advice and recommendations that ensure the client has the right conversations at the right times to make the best decision for their future.
- Educated the client and their team by identifying the root cause of the client's poor results and understand what the client will need to do to improve their results.
- Closing deals by understanding how and when to ask the client for the commitment to sign a contract and to begin making the changes that will improve the client’s results.
- Account Management & becoming a trusted adviser to every managed account as a consultant to their operation through creating value and trust.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Prospected and scheduled initial meetings with potential clients, primarily through phone outreach.
- Delivered executive briefings to educate decision-makers on factors affecting their company's performance.
- Secured second meetings by demonstrating the value of proposed changes.
- Established access to key stakeholders involved in decision-making and partner selection.
- Guided clients through the buyer's journey by providing strategic advice and recommendations.
- Conducted in-depth client and team consultations to identify performance issues and necessary improvements.
- Built consensus among stakeholders to support proposed changes.
- Ensured client investments aligned with expected outcomes and negotiated win-win deals.
- Closed deals independently, initiating contract signings.
- Developed and executed account plans for assigned accounts, efficiently processing daily RFQs and Sales Orders.
- Ensured on-time shipping and acted as a trusted adviser, streamlining business interactions.
- Identified opportunities to enhance account value and promote growth through existing CRM opportunities.
- Key Skills
- - Proficient in closing deals and gaining commitments.
- - Expertise in consultation, providing tailored advice and recommendations.
- - Skilled in objection handling, resolving client concerns effectively.
- - Mastered the art of prospecting, creating valuable opportunities.
- - Strong storytelling ability, enabling sense-making and future presentation.
- - Exceptional questioning skills, asking insightful and powerful questions.
- - Adept at differentiating, creating a distinct preference.
- - Expert negotiator, specializing in win-win deals.
- - Possessing keen business acumen, providing valuable insights and creating value.
- - Proficient in change management, building consensus and facilitating change.
- - Effective leadership, producing results through collaboration.Built and strengthened relationships with new and existing accounts to drive revenue growth.
Account Executive
Clipboard Health
03.2022 - 08.2023
- Managed the full sales cycle, including lead prospecting, discovery calls, product demonstrations, contract negotiations, and onboarding.
- Effectively communicated the value proposition of our products to both clinical and non-clinical stakeholders.
- Established credibility and trust with healthcare providers and executives, demonstrating strong business acumen and a deep understanding of clinical workflows.
- Conducted testing of sales strategies, pitches, and value propositions, providing valuable feedback on effective tactics and recommending sales strategies.
- Gathered valuable feedback from prospects regarding their needs, preferences, and pain points, which was shared with the product teams to enhance our product offering.
- Demonstrated ownership by taking full responsibility for tasks and achieving results in a fast-paced startup environment.
- Increased profitability and pipeline development buy leveraging diverse marketing channels and sales strategies.
- Thrived in a fast-paced environment by adapting quickly to a rapidly evolving market.
- Contributed to driving business growth by successfully introducing products to new workplaces.
- Gained experience in managing the entire sales process, from prospecting to closing, in a high-growth startup setting.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Used a combination of phone calls, emails, LinkedIn, and any other means to generate leads into skilled nursing facilities and close them with signed contracts.
- Measured top-of-funnel effectiveness and prepare statistics for weekly analysis.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Reviewed accounts daily to monitor and track customer satisfaction and complaints.
- Prepared additional quotes for existing and potential clients to upsell products and services.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Manage prospects by articulating Clipboard Health’s unique value proposition.
- Collaborated with internal teams to develop account strategy.
- Executed successful sales strategies to convert leads into customers.
Customer & Sales Consultant
Audibene | hear.com
09.2021 - 03.2022
- Conducted detailed telephonic consultations with customers, attentively assessing their needs and lifestyle.
- Tailored individual solutions based on customers' specific requirements, ensuring a personalized approach.
- Provided expert knowledge and in-depth advice regarding hearing loss and hearing aids to assist customers in making informed decisions.
- Efficiently scheduled appointments with customers and coordinated with partner providers to ensure seamless service.
- Cultivated strong, trust-based relationships with both customers and partner providers, fostering a positive rapport.
- Delivered ongoing support, encouragement, and troubleshooting assistance throughout customers' entire hearing journey.
- Successfully contributed to improving customers' quality of life by providing valuable hearing solutions and support.
- Enhanced communication and customer relationship-building skills.
- Gained expertise in offering specialized consultations and solutions in the hearing healthcare industry.
- Established and enhanced relationships with customers and local partner providers to encourage long-term
partnerships and success utilizing CRM systems and advanced pipeline management - Coordinated with colleagues to oversee special requests made by customers.
- Stayed on top of the customer process and ensured customer documentation is received on time
- Kept communication and ensured hearing success with customers during a 30-day trial period providing after sales support
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Seasonal Virtual Customer Service Associate
Amazon
09.2020 - 02.2021
- Worked in a 24/7 environment supporting the North America and UK markets with shifts outside typical working hours.
- Received specific recognition across the virtual customer service team for excellent feedback based on customers review for excellent service.
- Resolved system and hardware issues for products
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Helped customers navigate website to order online for added convenience.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Assisted clients with product questions to facilitate online ordering process.
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Met all customer call guidelines including service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Virtual Sales Agent
National Debt Advisors (NDA)
04.2020 - 09.2020
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Worked to ensure that negotiations went smoothly and lead to the purchase of the product or services in question.
- Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Explained debt product details and packages as well as answered questions and addressed concerns of customers.
- Overcame objections using friendly, persuasive strategies.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Promotional Sales Model & Representative
Spotlight Agency
08.2019 - Current
- Engaged customers with friendly demeanor and extensive product knowledge.
- Promoted and set up sales using communication and marketing abilities.
- Snapped professional quality photographs to use on social media channels for promotional campaigns.
- Communicated product value, quality and style to educate and entice potential customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Tea Garden Controller
Society For Prevention Of Cruelty To Animals
01.2014 - 03.2014
- Monitored dietary restrictions and served guests with special needs.
- Served appetisers, entrees and refilled beverages for a number guests.
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Pediatric and General Ward Assistant Observer
Prince Mshiyeni Memorial Hospital
01.2014 - 03.2014
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Overlooked basic medical paperwork
- General assistance to ward staff
- Supervision of paediatric patients
Education
Matric Bachelors Pass -
Durban Girls' College
Durban, KwaZulu Natal 01.2011 - 12.2015
Primary School Education -
St Benedict School
Durban, KwaZulu Natal 01.2004 - 12.2010
Bachelor of Science - International Business
Birbeck, University Of London
London 08.2022 - Current
Some College (No Degree) - Bachelor Of Commerce - Economics & Finance
University Of Cape Town
Cape Town, South Africa 01.2016 - 12.2019
Skills
SalesForce Proficiency
Slack Proficiency
Asana Proficiency
HubSpot Proficiency
Account management
Client Success
Customer retention
Strategic selling
International sales support
Business Development
Sales quota achievement
Sales funnel development
Relationship building and management
Forecast preparation
Business development and planning
Contract Negotiation
B2B sales
B2C sales
Revenue and profit maximization
Critical and creative thinking
International Business
Strategic thinking
Needs assessment
Lead sourcing
Inbound and outbound sales
Lead Generation
Digital Marketing
Additional Information
(Please contact for references)
Timeline
Client Success Manager
KickStart Dental Marketing
04.2024 - Current
Account Executive
Skylink Intl
10.2022 - 03.2024
Bachelor of Science - International Business
Birbeck, University Of London
08.2022 - Current
Account Executive
Clipboard Health
03.2022 - 08.2023
Customer & Sales Consultant
Audibene | hear.com
09.2021 - 03.2022
Seasonal Virtual Customer Service Associate
Amazon
09.2020 - 02.2021
Virtual Sales Agent
National Debt Advisors (NDA)
04.2020 - 09.2020
Promotional Sales Model & Representative
Spotlight Agency
08.2019 - Current
Some College (No Degree) - Bachelor Of Commerce - Economics & Finance
University Of Cape Town
01.2016 - 12.2019
Tea Garden Controller
Society For Prevention Of Cruelty To Animals
01.2014 - 03.2014
Pediatric and General Ward Assistant Observer
Prince Mshiyeni Memorial Hospital
01.2014 - 03.2014
Matric Bachelors Pass -
Durban Girls' College
01.2011 - 12.2015
Primary School Education -
St Benedict School
01.2004 - 12.2010