Hi, I’m
Zanele Njiva
Branch Manager
Bergville,KZN
Summary
Strategic and results-driven Branch Manager at Absa Bank with 10 years of progressive experience in banking operations, customer service, and team leadership. Proven ability to deliver personalized customer service, drive branch sales growth, and ensure compliance with organizational policies. Skilled in strategic management, operations, and customer relationship development. Recognized for reliability, problem-solving, and strong decision-making in dynamic environments.
Overview
10
years of professional experience
Work History
Absa BankBergville
Branch Manager
01.2023 - Current
Job overview
- Achieved consistent monthly sales targets through strategic planning and staff motivation.
- Implemented ATM automation and streamlined reporting processes.
- Identified and secured new sales opportunities, boosting branch revenue.
Absa BankIxopo
Customer Services & Host Manager
11.2020 - 12.2022
Job overview
- Directed daily branch operations and optimized staff scheduling.
- Improved customer query resolution, enhancing satisfaction scores.
- Acted as branch manager during absences, ensuring seamless continuity.
Absa BankIxopo
Teller
04.2016 - 10.2020
Job overview
- Processed high-volume financial transactions with accuracy.
- Managed ATM cash installation, replenishment, and reconciliation.
- Maintained compliance with cash handling and audit standards.
Jet StoresIxopo
Cashier
01.2012 - 11.2013
Job overview
- Delivered frontline customer service and promoted financial services.
DiscomIxopo
Stockroom Associate
05.2011 - 01.2012
Job overview
- Oversaw stock loss management and coordinated staff tasking.
Education
MANCOSAPretoria
Postgraduate Diploma from Business Management
01.2025
MANCOSA United UniversitiesPretoria
Advanced Diploma from Business Management
01.2023
Milpark College of EducationDurban
Advanced Certificate from Banking Services
01.2020
Milpark College of EducationDurban
Banking Services
01.2019
Bizana Village S.S.S
Matric
01.2004
Skills
Branch Operations & Compliance Management
Sales Growth & Target Achievement
Strategic Leadership & Staff Development
Customer Service Excellence
Risk & Financial Management
Communication & Team Collaboration
Accomplishments
- 10 years of progressive banking experience with Absa Bank.
- Consistently exceeded branch sales targets across multiple roles.
- Developed and coached staff, resulting in improved performance and reduced operational errors.
- Maintained 100% compliance with banking regulations and audit requirements.
- Strengthened customer relationships, driving repeat business and loyalty.
Timeline
Branch Manager
Absa Bank
01.2023 - Current
Customer Services & Host Manager
Absa Bank
11.2020 - 12.2022
Teller
Absa Bank
04.2016 - 10.2020
Cashier
Jet Stores
01.2012 - 11.2013
Stockroom Associate
Discom
05.2011 - 01.2012
MANCOSA United Universities
Advanced Diploma from Business Management
Milpark College of Education
Advanced Certificate from Banking Services
Milpark College of Education
Banking Services
MANCOSA
Postgraduate Diploma from Business Management
Bizana Village S.S.S
Matric