Yvonne Thandeka Sithole
Pretoria
Summary
Dynamic and dedicated professional with extensive experience in customer service at Wimpy. Proven ability to excel in high-pressure environments while maintaining exceptional cleanliness and attention to detail. Skilled in cash handling and team collaboration, consistently enhancing customer satisfaction through effective communication and prompt service.
Overview
2024
2024
years of professional experience
Work History
Waitress
Netcafe
Cashier
PEP Stores
10.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Waitress
Wimpy
02.2011 - 04.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Grade 11
New Nation
Johannesburg Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Hospitality service expertise
- Menu recommendations
- Payment processing
- Memory retention
- Table setting
Timeline
Cashier
PEP Stores
10.2021 - 03.2023
Waitress
Wimpy
02.2011 - 04.2014
Waitress
Netcafe
Grade 11
New Nation
Similar Profiles
SAMANTHA GonaSAMANTHA Gona
Waitress at netcafeWaitress at netcafe
Namaraj BelbaseNamaraj Belbase
Finance Manager at Lets Play NetcafeFinance Manager at Lets Play Netcafe
MOHAMMAD SHARIFMOHAMMAD SHARIF
Customer Service Representative at United NetcafeCustomer Service Representative at United Netcafe
Wernich BotesWernich Botes
Financial Accountant at Feenstra Group Property Developers and ManagersFinancial Accountant at Feenstra Group Property Developers and Managers
Murangi NetshisauluMurangi Netshisaulu
Intern: Financial Management Grant at City Of Tshwane MunicipalityIntern: Financial Management Grant at City Of Tshwane Municipality