Yvonne Shumirai Katsukunya
Client Relations Manager
Johannesburg
Summary
Dedicated professional with a track record of initiative and accuracy.
Maintains a professional demeanor and appearance and is a skilled multitasker with a focus on quality. Highly organised and consistently anticipates client needs. Dependable and quick-to-learn team player with strong communication and organisational abilities.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Personal Assistant
BI Architects & Space Planners
Johannesburg
02.2016 - Current
- Display absolute discretion in handling confidential information.
- Serve as a point of contact between clients and company shareholders
- Communication with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Involved in tender briefings, tender sourcing, procurement and tender documentation
- Oversee supply chain management, B-BBEE compliance and CPD training
- Maintain and organise all shared drives, documents and spreadsheets in Google Workspace.
- Experience with productivity tools such as Zoom, Google Docs and Sheets and MailChimp.
- Coordinate international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Oversee personal and professional calendars and coordinated appointments for future events.
- Document and distribute meeting notes to identify, analyse, and improve workflows.
Client Relationship Manager
The Yard Athletic
Johannesburg
02.2012 - Current
- Identified opportunities to cross or up-sell gym training packages, nutritional diet plans and communicated customer needs to the appropriate team.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed a pre-screening and training tool based on a person-centred approach and acceptance-based techniques to increase client retention, sales and brand loyalty .
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organised promotional events and interacted with community to increase sales volume.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Facilitated business by implementing practical networking techniques.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Adhered to sales contract agreements and high-quality service delivery by coordinating with upper management team and leveraging productive and open client communications.
Education
Bachelor of Arts - Honours in Psychology
University of The Witwatersrand
Johannesburg, South Africa 02.2020 - 07.2022
Bachelor of Arts - Psychology & Management
University of The Witwatersrand
Johannesburg, South Africa 07.2016 - 03.2020
Skills
Advanced interpersonal skills
undefinedCommunity and Volunteer experience
I work as a support counsellor at Headway Gauteng, a registered non-profit organisation that provides a wide range of support programmes to adult survivors of Acquired Brain Injury (ABI) as well as services to their families and caregivers. I also facilitate a caregiver support group that promotes self-care and provides containment, psychoeducation in a non-judgmental environment for caregivers to share their experiences.
Timeline
Bachelor of Arts - Honours in Psychology
University of The Witwatersrand
02.2020 - 07.2022
Bachelor of Arts - Psychology & Management
University of The Witwatersrand
07.2016 - 03.2020
Personal Assistant
BI Architects & Space Planners
02.2016 - Current
Client Relationship Manager
The Yard Athletic
02.2012 - Current
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