Yvonne Refiloe Tibane
Matatiele
Summary
I am a service-oriented professional with 8 years of working experience in administrative-related roles, backed by strong academic a strong academic foundation in public management. I am experienced with customer services,scm processes and procedures and administrative support. I'm known for a positive attitude and willingness to do best in all operations.
Overview
5
5
Certifications
15
15
years of professional experience
Work History
Customer service clerk
Post Bank
10.2024 - Current
- Implemented innovative methods to elevate customer satisfaction and address diverse needs.
- Served customers by providing information, responding to requests, and resolving issues to enhance overall satisfaction.
- Ensured compliance with company standards and procedures in delivering customer service.
- Kept work area clean and organized to promote efficiency.
Library assistant
Department of education intuzuma primary school
12.2020 - 08.2022
- Handle check-in and check-out process of library books and material.
- Organized library shelves and materials in alphabetical order to enhance resource accessibility
- Assisted teachers with instructional support and effectively utilized library resources
- Handle check-in and check-out process of library books and materials.
Data collector
Harry Gwala district Municipality
07.2019 - 06.2020
- Collected and captured meter reading data to ensure accurate records
- Achieved high accuracy in data collection, supporting reliable reporting
- Maintain strict confidentiality with sensitive information adhering to organizational procedures and norms
- Delivered statements to stakeholders, facilitating informed decision-making.
Buyer
Autooax
06.2013 - 10.2016
- Reduce procurement cost through strategic sourcing, competitive bidding and effective negotiations
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations
- Established long-term supplier relationships to enhance collaboration and reliability
- Expedited orders for timely delivery
- Adhere to the scm policies and processes
HR Intern
National department of public works
05.2011 - 11.2013
- Organized documents for efficient retrieval in the office., including new employee files
- Maintained employee records to ensure accuracy and compliance.
- Assisted in office management by handling payroll and maintaining employee files
- Conducting HR administration by handling paperwork and data entry for the HR department.
Education
Post graduate diploma - supply chain management
University of South African
01-2025
Bachelor of Technology - Public Management
Durban University of Technology
01-2017
National diploma - public management
Walter Sisulu University
01-2010
Senior certificate - undefined
Idutywa school of excellence
01-2005
Skills
- Customer service support
- Problem solving
- Time management
- Record preparation
- Payment processing
- Customer service excellence
Certification
Introduction to Persal
Personal Details
Race : Black
Personal Information
- Gender: Female
- Nationality: South African
- Driving License: Code B
- ID Type: Identity number
- ID Number: 8810030902088
Timeline
Customer service clerk
Post Bank
10.2024 - Current
Library assistant
Department of education intuzuma primary school
12.2020 - 08.2022
Data collector
Harry Gwala district Municipality
07.2019 - 06.2020
Buyer
Autooax
06.2013 - 10.2016
HR Intern
National department of public works
05.2011 - 11.2013
Senior certificate - undefined
Idutywa school of excellence
National diploma - public management
Walter Sisulu University
Bachelor of Technology - Public Management
Durban University of Technology
Post graduate diploma - supply chain management
University of South African