Hi, I’m
Yvonne Busisiwe Sibozi
Administrative Assistant
Johannesburg
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining office operations at Cloud Nine Events. Excelled in database administration and fostering strong customer relations, significantly improving document organization and client service. Skilled in multitasking and team bonding, adept at maintaining confidentiality and boosting workplace efficiency.
Overview
13
years of professional experience
1
Certification
Work History
Cloud Nine Events Johannesburg
Administrative Assistant
03.2022 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Bardins Jewellery Mosselbay
Sales Assistant
12.2012 - 01.2017
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
SA Roadlink Johannesburg
Bus-Hostess
07.2011 - 06.2012
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Mareka Flavius FET Sasolburg
Matric
12.2005
Skills
Scheduling
Time management
Writing reports
Mail handling
Spreadsheet management
Meeting arrangements
Office administration
Travel administration
Mail distribution
Documentation and reporting
Information security
Recordkeeping
Database administration
Travel planning
Paperwork drafting
Program files maintenance
Language fluency
Filing and data archiving
Multi-line Telephone Systems
Customer and client relations
Administrative support
Certification
Administration Certificate
Timeline
Administrative Assistant
Cloud Nine Events
03.2022 - Current
Sales Assistant
Bardins Jewellery
12.2012 - 01.2017
Bus-Hostess
SA Roadlink
07.2011 - 06.2012
Administration Certificate
12-2005
Mareka Flavius FET
Matric