Yvonne Tsholo
Tshwane
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Social Worker position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Special Program Coordinator: Gender
Mangaung Metropolitan Municipality
09.2016 - 10.2021
- Prepares budgets for programs : Write and submits proposals for programs
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Communicates through emails and social media with stakeholders prior to beginning of program
- Conducts informational meetings with stakeholders
- Serves as a customer service representative for program-related questions or challenges
- Schedules, organizes, and leads special events and activities
- Helps to expand programs and develops new ones
- As Social Work, was tasked with wellness in the office of the Executive
- Mayor.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Gender Focal Person
Department of Cooperative Governance, Traditional Affairs and Human Settlement
02.2016 - 08.2016
- Support gender mainstreaming by advocating, advising and supporting professional staff and monitoring and reporting on progress.
- Provide advice on request on gender perspectives in all aspects of the work of the department.
- Represent Member of the Executive Committee, on request. at workshops and events where information on gender mainstreaming in the department is requested.
- Support the development of a short policy statement, to be endorsed by senior management, which provides a framework - the mandate, rationales and goals - for the work of the department on gender mainstreaming.
- Develop, on the basis of the policy statement, and an inventory of the roles and work methods of the department, a strategy, to be endorsed by senior management, to be included in the medium-term plan.
- Develop an overall action plan, to be endorsed by senior management, outlining the initial concrete actions to be taken by the department.
- Advocate for greater attention to gender perspectives, providing the necessary rationales and advice on approaches to support gender mainstreaming throughout the department.
- Use a system of regular communication through email.
Secretary to Member of the Executive Committee
Department of Cooperative Governance, Traditional Affairs and Human Settlement
02.2012 - 01.2016
- Receive telephone calls and refer the calls to the correct persons.
- Receive visitors for the office of the executive authority.
- Co-ordinates appointments with the personal assistance to Member of the Executive Committee (MEC).
- Type documents for the staff within the office.
- Operate office equipment like fax machines and photocopies.
- Liaise with travel agencies to make travel arrangements for the staff of the office and the executive authority.
- Arrange meetings and events for the office of the executive authority – identify venues, invite role players/stakeholders and organize refreshments.
- Draft correspondences and reports
- Administer matters like budget, leave registers and telephone accounts.
- Handle the procurement of standard items like stationary, refreshment, etc
- Remain up to date with regard to prescripts/policies and procedures applicable to my work terrain.
Provincial Coordinator
Progressive Women's Movement of South Africa (NGO)
12.2010 - 02.2012
- Liaise with the National coordinator in terms of launching the organization in various districts in Free State (FS) Province.
- Facilitate trainings in various districts in the FS
- Empowering women in forming cooperatives or any business that will create financial stability.
- Manage finances of the organization Provincially.
- Organize major events by partnering with government and other stakeholders, in order to address challenges faced by the community, especially women and children.
Provincial Administrator
Progressive Women's Movement of South Africa (PWMSA)
08.2009 - 11.2010
- Setting up of meetings.
- Arrange and organize the diary of the Provincial convener.
- Attend National meetings.
- Assist in launching PWMSA in districts.
- Participate in debates and events that concern women.
Sales Executive
Ikamva Multimedia Technologies
02.2009 - 07.2009
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Senior Financial Advisor
Liberty Life
03.2005 - 08.2007
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize, and diversify portfolio.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
- Engaged prospective clients in effort to build and develop new business opportunities.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries, and providing quotes.
- Facilitated presentation and recommendation of services by optimizing client relationships.
Financial Advisor
Old Mutual Group Scheme
06.2004 - 02.2005
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Branch Manager
SA Funeral Home
11.2003 - 05.2004
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Financial Advisor
SANLAM
03.2001 - 10.2003
- Marketing
- Admin of Claims
- Planning of Wills
- Income Tax Advice
- Financial Planning
- Investment Advice
Manager
Tsholofelo Driving Academy
11.1999 - 11.2000
- Maintained professional, organized, and safe environment for employee and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Laboratory Assistant
Voigt & Vennote
01.1999 - 03.1999
- Administration Work
- Diagnosing Specimens 8
Education
Bachelor of Arts - Social Work
University of South Africa (UNISA)
South Africa09.2018
Microsoft Office 2000
CS Holdings
BloemfonteinChemical Lab. Certificate - Chemistry, Laboratory Analysis
Intec College
South Africa1997
National Senior Certificate -
Ngaka-Maseko High School
Mabopane, Tshwane1991
Skills
- Good strategic planning and capability
- Sound financial management
- Project, and program management
- Monitoring and evaluation
- Report writing
- Verbal and writing communication skills
- Expert knowledge and understanding of human behavior and social systems
- Skills to intervene at the points where people interact with their environments in order to promote social well-being
- Special Program Design
Affiliations
Progressive Women's Movement of South Africa (PWMSA)
NAFCOC
Rumi's Forum
Certification
- Logistical Information System: Logis Induction, Department of Treasury, Free State Province - 11 May 2015 - 15 May 2015
- HIV/AIDS Peer Educator, Mangaung Local Municipality
Languages
English
Bilingual or Proficient (C2)
Xhosa
Intermediate (B1)
Setswana
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Isizulu
Upper intermediate (B2)
Sepedi
Bilingual or Proficient (C2)
Sesotho
Bilingual or Proficient (C2)
Additional Information
REFERENCES
Tebogo Mabaso (Mrs.)
Product Manager at Vodacom
Centurion, TSHWANE
082 662 3721 / 083 222 9095
Tsekiso Mokoena (Mr.)
Former Chief of Staff (Office of the Executive Mayor)
Mangaung Metropolitan Municipality
BLOEMFONTEIN
061 350 3491
Ntai Mokhitli (Mr.)
Former Parliamentary Liaison Officer
Department of CoGTA
OR TAMBO HOUSE
BLOEMFONTEIN
065 726 1202 / 069 179 5357
Andrew Ntebele (Mr.)
Electoral Provincial Co-ordinator (IEC)
BLOEMFONTEIN
081 018 4699
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Special Program Coordinator: Gender
Mangaung Metropolitan Municipality
09.2016 - 10.2021
Gender Focal Person
Department of Cooperative Governance, Traditional Affairs and Human Settlement
02.2016 - 08.2016
Secretary to Member of the Executive Committee
Department of Cooperative Governance, Traditional Affairs and Human Settlement
02.2012 - 01.2016
Provincial Coordinator
Progressive Women's Movement of South Africa (NGO)
12.2010 - 02.2012
Provincial Administrator
Progressive Women's Movement of South Africa (PWMSA)
08.2009 - 11.2010
Sales Executive
Ikamva Multimedia Technologies
02.2009 - 07.2009
Senior Financial Advisor
Liberty Life
03.2005 - 08.2007
Financial Advisor
Old Mutual Group Scheme
06.2004 - 02.2005
Branch Manager
SA Funeral Home
11.2003 - 05.2004
Financial Advisor
SANLAM
03.2001 - 10.2003
Manager
Tsholofelo Driving Academy
11.1999 - 11.2000
Laboratory Assistant
Voigt & Vennote
01.1999 - 03.1999
Bachelor of Arts - Social Work
University of South Africa (UNISA)
Microsoft Office 2000
CS Holdings
Chemical Lab. Certificate - Chemistry, Laboratory Analysis
Intec College
National Senior Certificate -
Ngaka-Maseko High School
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