Summary
Overview
Work History
Education
Skills
Timeline
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YVONNE MUBAIWA

YVONNE MUBAIWA

Accounting
CAPETOWN

Summary

Dynamic and customer-focused professional with extensive experience at Tomahawk Spur, excelling in cash handling and payment processing. Proven ability to enhance customer satisfaction through attentive service and relationship building. Skilled in managing multiple tasks efficiently while maintaining accuracy, contributing to a seamless experience and fostering repeat business.

Overview

7
7
years of professional experience
1
1
Language

Work History

Cashier

Tomahawk Spur
09.2022 - Current
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Restaurant Waiter

Tomahawk Spur
10.2018 - 09.2022
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.

Education

National Diploma in Accountancy - Accounting

Kwekwe Polytechnic
Zimbabwe
05.2025 - 05.2025

Skills

Customer service

Cash handling

Customer assistance

Payment processing

Payment collection

Schools Auditing

Checking School budget for grants & approving

Compiling reports going to headoffice

Timeline

National Diploma in Accountancy - Accounting

Kwekwe Polytechnic
05.2025 - 05.2025

Cashier

Tomahawk Spur
09.2022 - Current

Restaurant Waiter

Tomahawk Spur
10.2018 - 09.2022

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