Yvonne Faber

I was responsible for all secretarial functions:

· Rendered an all-encompassed office administration function for the Head office environment and branches.

· Tender Processes.

· Ensured that the agreed standard of work quality was maintained and that deadlines were achieved.

· Assistant to the Managing Director and Divisional Directors.

· Scribe at Management meetings & Business Development meetings. Prepared the meeting minutes in Afrikaans and was given the task to translate from Afrikaans to English and vice versa.

· Managed and was accountable for compilation of all Tenders/ Rosters and Panel applications for our Business Unit.

· Attended to any ad hoc duties assigned by management.

· Liaised with employees, clients, service providers daily.

· Prepared and ensured that all documents including all the Company Documentation was in order for finalisation of the tender/s and Panels.

· Prepared and was responsible for typing of all correspondence and own correspondence with regards to Projects;

· Established a Register and compiled documentation for Tenders or Vendor Applications;

· Compiled and completed Tender Documentation and Vendor Applications;

· Completed and achieved deadline for online SANRAL Tenders;

· Typing and compiling of the Minutes of meetings and distribution thereof.

· Facilitated and proof read all documentation for grammar and correct English for Business Unit.

· Assisted with Switchboard duties when required

· Handled Customer Care and queries.

· Filing

Reason for Leaving:

Retrenched due to negative impact on the Business Unit due to Covid 19.

· Improved and controlled all incoming correspondence and emails.

· Produced and compiled all quotations for soft services for clients.

· Facilitated and arranged quotations for polygraph tests.

· Organised and typed all CIO Agent Reports for submission to Clients.

· Responsible for typing of all Weekly Reports for Head Office.

· Conducted Direct Sales: Cold calling for potential business.

· Attended networking meetings for potential business.

· Improved Marketing and ensured distribution of company profile.

· Direct sales and marketing / Customer Service

· Ad-hoc duties – faxing and compilation of own correspondence

Reason for Leaving: Division closed.

I was responsible for managing and executing all general office administrative matters.

My main duties included:

· Based in the Sales Division – MD and 9 Product Managers with 20 Field Sales Personnel.

· Ensured the smooth and efficient operation of the office of the Managing Director and Logistics Director / Production Director.

· Constant updating of Directors diaries to coincide with that of the PA and liaising with other Senior Management/Directors with regards to entries and appointments made.

· Handled and control Siemens 100 x 50 Switchboard as relief backup.

· Organized EXCO meetings.

· Arranged of Board Packs.

· Attended to travel arrangements and approvals

· Facilitated and arranged Conferences, presentations etc.

· Received, Screened and disseminated Managing Directors incoming calls and mail.

· Handled customer queries and complaints

· Compiled Quality Assurance Customer Satisfaction Questionnaires and feedback.

· Compiled quarterly sales vs budget graphs on analysis conducted, and compiled quotations and proposals and tenders for the sales division.

· Compiled budgets, forecasts and actual financial reports for Sales Division.

· Compiled and reported on Group Daily Sales Figures namely: -

- Walter Becker SA (Pty) Limited (Holding Company)

- Becker Mining Africa (Pty) Limited (Capital Equipment)

- Becker Engineering (Pty) Limited (Consumable Equipment)

- Becker Electronics Pty) Limited (Electronic Equipment)

- Alert Pumpmor Pty) Limited (Pump Division)

· Booked air tickets, local and international.

· Handled filing and management of documents.

· Followed up on outstanding issues with Directors and obtained responses on time.

· Minute taking, compilation of minutes of meetings,

· Record keeping.

· Compiled all sales and general reports, weekly, monthly & yearly.

· Attendance registers: managed leave register for Sales Team and Branch Managers within Becker Engineering (Pty) Limited and Becker Mining Africa (Pty) Limited

· Handled and control Expense Claims Forms and Stannic Travelling Log Forms.

· Internet Research and updating of Competitors information.

· Operated electronic mail systems and coordinated the flow of information both internal and external.

· PowerPoint presentations with Sales vs Budget figures for month/year.

· PowerPoint presentations for Board of Directors Exco Meetings.

· Handled and compiled all information for Directors Weekly and Monthly Meeting.

· Compiled Incentive Scheme figures for sales incentives.

· Assisted with reception and switchboard duties

· Handled and controlled BEE and Vendor Information for entire group of companies namely Walter Becker SA (Pty) limited, Becker Engineering (Pty) Limited, Becker Mining Africa (Pty) Limited, Becker Electronics (Pty) Limited.

· Customer Relations & Customer care.

· Typed all general correspondence, faxes, contracts, tenders, memorandums etc.

· Assisted logistics director in acquiring of all new company vehicles for the group.

· Assisted with Application for LMI Licenses for all lifting inspectors.

· Handled and Control Subsistence/Travel Allowances, Calling sheets and Representatives Monthly Planners.

· Compiled Incentive Figures for Representative commissions.

· Represented Walter Becker Group of companies at Electra Mining Show held at Nasrec.

· Relief switchboard.

October 2008 – New Profile, Personal Assistant to Managing Director and Production Directors for the group.

Reason for Leaving:

Husband transferred. (Relocation from Johannesburg to Port Elizabeth – end February 2010).

· Provided personal assistance, secretarial assistance as well as administration support to the Operations Department at the CT Manufacturing plant.

· Screened all incoming calls to the Operations Manager.

· Provided typing skills for the Operations Manager, Quality Assurance Manager, Regional Admin Manager, Purchasing Manager, Human Resources Manager, and Production Manager & Engineering Manager, all of whom were based at Wadeville / Roodekop manufacturing depot. Assisted Board of Directors with typing when on site

· Liaised with Management, colleagues and clients on a daily basis.

· Recorded and updated all Leave and Sick Leave records for monthly paid employees on Excel, reported on a monthly basis with Attendance Register to Bromor Head Office.

· Responsible for typing of Monthly Board Report, handled all Capex Documentation for new equipment and machinery.

· Minutes of Meetings -Management & Production Meetings, T.E Meetings. Scribe for Disciplinary and Appeal Hearings.

· Screened and attended to all incoming emails to Senior Operations Manager.

· Responsible for typing of all correspondence, general correspondence, memorandums, faxes, contracts for the Wadeville plant, only Personal Assistant /Secretary on site.

· Responsible for typing of monthly Agenda for meetings.

· Handled and controlled all aspects relating to arranging of meetings and refreshments for delegates.

· Responsible for booking of conferences / team building venues, and arranging of conference material. Ability to organize a conference from commencement to end.

· Organized all flight requirements - domestic and international for the Management Team.

· Assisted with Yearly Budget Reports for all departments.

· Handled and controlled diary on /Microsoft Exchange and Lotus Notes computerized diary system and also controlled diary for all Managers located at the plant.

· Arranged all Info-Pack Presentations - company internal feedback sessions for all factory and office staff. Arranged Year- end function for approximately 450 people. Chairperson of Christmas function committee. Customer care consultant.

· Typed and compiling of all PowerPoint presentations for plant meetings.

· Ensured control and weekly updates of all Skills Development statistics for Wadeville -Roodekop plant. Feedback to Training Manager situated at Head Office in Cape Town.

· In August 2001 – Bromor Foods relocated to new premises. I requested a half-day position – half-day position granted from July 2003.

· Internal Bromor Foods Workshops Attended

· Diversity Workshop and Change Management Workshop

Reason for Leaving: Offered position with Becker Mining.

· Provided personal assistance to the Regional General Manager and Secretarial as well as administration support to the Region. Seven branches in Johannesburg Region, extended to Northwest Region with a further 5 branches.

· Screened all incoming calls to Regional General Manager & Regional Sales Administration Manager.

· Liaised with General Management, Senior Management, colleagues and clients on a daily basis.

· Screened all enquiries and complaints before liaising with Regional General Manager and offer assistance in correcting queries.

· Recorded and updated Regional General Manager, Manager Sales Administration and Branch Management Leave and Sick Leave Records.

· Attended to all incoming mail/ circulars for Regional Office staff / branches and distributed accordingly.

ATTENDED TO AND COMPILED REGIONAL STATISTICS REPORTS

· Monthly and Weekly Merit Lists/ Man weeks and Manpower Reports;

· Lives Honour Roll;

· Medicals for potential policyholders.

· Responsible for typing of own correspondence, general correspondence, memorandums, faxes, (Sysms – Old Mutual Internal Message System- Omunet);

· Most communication from Regional Office, Head Office to branches done on Microsoft Exchange Email System;

· Retrieval of all information on client policies;

· Drawing of all cheques on Omunet System;

· Example: -

· Capturer – Withdrawal of Motivation cheques, General Requisitions, Monthly Entertainment expenses incurred by Regional General Manager and Manager Regional Sales Administration- Handled payment of subsistence and Travel Payments. Creditors for Regional Office e.g., Rennies Travel, Conference Facilities.

· Responsible for typing of monthly agenda’s and taking minutes of meetings for Management Meetings – Slides prepared on PowerPoint incorporating Coral Draw Imports.

· Handled all refreshments for meetings – Controlled all domestic requirements for Regional Office.

· Scribe for all Disciplinary / Appeal Hearings for Johannesburg / Northwest Region.

· Responsible for organizing conferences for the Johannesburg/Northwest Region, handled and controlled all bookings for conferences, team-building. Agenda’s, slides and course / workshop material, accommodation, menu, theme evenings. Letters to delegates, Transport etc. Liaising with conference facilities and delegates on a regular basis. Handled payment of conference venue, transport etc. Can arrange a conference without supervision.

· Responsible for booking and payment of all travel arrangements (flights) and courses for Old Mutual – Johannesburg/Northwest Region, car hire and accommodation for Regional General Manager and for the Management team.

· Updating Regional emergency details.

· Customer Relations and Customer care.

· Receiving and distribution of all salary statements for Branch Management.

· Monitored all field staff promotions and updated list. Checked and submitted all Managers subsistence and travel claims to Agency Finance in Cape Town.

· Handled birthday list, sympathy cards on behalf of Regional Office.

· Handled and fully controlled Regional General Manager’s diary.

· Handled and controlled Medical Aid and some personal accounts for Regional General Manager.

· Handled client queries and/or complaints telephonically and written on behalf of Regional General Manager.

· Organizing correct and accurate feedback from Johannesburg Region to send to Mutual Park – Old Mutual Head Office Cape Town.

· Provided secretarial support to Manager Regional Sales Admin in absence of Secretarial assistant. Attended to general filing for Regional General Manager.

Reason for Leaving: Offered position with Bromor Foods (Pty) Limited. The Company closer to residence and Old Mutual Head Office relocated to Sandton.