Yvette Pretorius
Personal Assistant
Summary
I am a very dedicated and loyal worker that will strive to obtain as much knowledge as possible in the field that I am recruited in. I become an asset to the institution that I represent as I take full ownership of all the tasks and duties that are designated to me.
Dedicated Personal Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in EXELL;WORD, SAGE Accounting and correspondence management.
Overview
33
33
years of professional experience
Work History
Sales and Accounts Assistant
De Wet's Jeweler's
Pretoria
05.1990 - 12.1995
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Sales / Marketing
Malokeba/Cedex
Pretoria
01.2004 - 12.2005
- Delivered polished and informative presentations to highlight products and close consistent sales.
- Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
- Exceeded targets consistently, pursuing multiple prospecting avenues to keep leads and sales high.
- Grew business by generating new referrals and sustaining strong pipelines from existing partners.
- Collected market intelligence and reviewed territory management data to identify referral opportunities.
- Passed out informational brochures at businesses to connect with potential customers and increase brand awareness.
- Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
- Designed and carried out market research to detect and attract new customers.
- Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
- Achieved sales goals using persuasive selling methods.
Receptionist and Personal Assistant
EL-Vem Engineering Projects
Pretoria
01.2006 - 01.2010
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Compiled information from files and research to satisfy information requests.
- Scheduled office meetings and client appointments for staff teams.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
- Used discretion when handling confidential information.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Served as point of contact between clients and managerial staff.
- Preserved patient safety by following safety protocols.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Personal Assistant
Airbag Concepts
Pretoria
02.2011 - 09.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Attended meetings, took notes and tracked action items.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Used discretion when handling confidential information.
Sales Manager
Photo Fundi
Pretoria
02.2010 - 12.2010
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
High School Diploma -
Boksburg Commercial High School
Boksburg 01.1980 - 1985.08
Skills
SAGE Accountingundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Personal Assistant
Airbag Concepts
02.2011 - 09.2023
Sales Manager
Photo Fundi
02.2010 - 12.2010
Receptionist and Personal Assistant
EL-Vem Engineering Projects
01.2006 - 01.2010
Sales / Marketing
Malokeba/Cedex
01.2004 - 12.2005
Sales and Accounts Assistant
De Wet's Jeweler's
05.1990 - 12.1995
High School Diploma -
Boksburg Commercial High School
01.1980 - 1985.08
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