Long walks
Yvette Marco
Bank Manager
Cape Town
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
2
2
Languages
Work History
Branch Manager
Capitec Bank
05.2023 - Current
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Driving Team Awards by leading with the Why and focusing on the Delivery.
- Performing the Detailed Branch Visit to check the Key Performance Areas of my business.
- Disciplinary investigations ,as well as. notice to attend, sanctions.
- Drop safe clearance in the ATM room with the G4S custodians.
- Training the Assistant Branch Manager to train the service consultants.
- To do Gap coaching with the Assistant Branch Manager and Service Consultants.
Assistant Branch Manager
Capitec Bank
02.2018 - 04.2023
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Coaching and training of branch staff ass well as assisting the planning with the Branch Planning.
- Driving Team Awards
- Assist with Detailed Branch Visits that gets conducted monthly by the Regional Manager and Business Operation Manager.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
Service Consultant
Capital Bank
11.2009 - 01.2018
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Assisted in the development of marketing materials targeting potential customers, increasing overall brand awareness.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Actively participated in industry conferences and events as a representative of the company, fostering valuable connections with prospective clients and partners alike.
Pay Point Controller
Woolworths
09.1999 - 10.2009
- Training of new staff members to operate the tills
- Authorising transactions when needed
- Planning of staffing
- Assist the sales assistants with new launches on the sales floor
- Assist in minimizing stock loss at the till points as well as close to the till environment including fitting rooms
- Assist clients with garment orders
- Reduce tills shortages, do investigations
- Also assisted with credit card counts and issuing at the customer services side regarding financial services
- Assisted the clients with instore card application ans process thereoff
Education
High School Diploma -
Ned Doman Senior Seondary School
Cape Town, South Africa 04.2001 -
NQF Level 5 -
Cornerstone
Cape Town, South Africa 04.2001 -
Skills
Work Prioritization
first aider
I completed a First Aid Course in November 17 November 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Hiking
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Branch Manager
Capitec Bank
05.2023 - Current
Assistant Branch Manager
Capitec Bank
02.2018 - 04.2023
Service Consultant
Capital Bank
11.2009 - 01.2018
High School Diploma -
Ned Doman Senior Seondary School
04.2001 -
NQF Level 5 -
Cornerstone
04.2001 -
Pay Point Controller
Woolworths
09.1999 - 10.2009
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