Yvette Kgombeke Serote
Accountant/Sales Consultant
Johannesburg
Summary
Dynamic and analytical professional with a practical, hands-on approach and a commitment to achieving exceptional results. Expertise in gathering and analyzing data, adeptly digesting complex information to efficiently address technical challenges. Proven negotiation and problem-solving abilities, with a talent for swiftly identifying root causes and developing effective solutions. Meticulous attention to detail ensures projects are managed and completed to the highest standards within established deadlines.
Overview
12
12
years of professional experience
7
7
Languages
Work History
Sales Consultant
Marquis finance Term Warranty and Bodywize
09.2023 - 01.2025
- Company Overview: Automobile Association of SA
- Selling Term Warranty and body wise policies to client that were financed by marquis
- Referring for M&H and Credit life
- Enhanced extended warranty sales while supporting Marquis Finance programmed for AA partnerships
- Informed clients about the interest rates, new principles debts and monthly premium going forward
- Provided assistance to clients with Marquis Finance Term Warranty (AA) queries
- Automobile Association of SA
Sales Agent
Membership sales Agent
03.2022 - 12.2023
- Company Overview: Automobile Association (Roadside assistance) of SA
- Offering road side assistance membership
- Collaborated with the marketing team to develop promotional materials and campaigns that boosted sales efforts
- Generated new business opportunities by effectively networking and building rapport with potential clients
- Developed comprehensive sales reports for senior management, highlighting successes and areas for improvement
- Provided after-sales support to clients, resolving issues efficiently and maintaining positive business relationships
- Responded to client enquiries promptly, providing detailed product information and addressing concerns
- Achieved and exceeded monthly sales targets through strategic planning and customer engagement
- Utilized CRM-systems to track sales progress, manage client interactions, and report on sales forecasts
- Developed and negotiated contracts, achieving optimal outcomes and maximizing revenue
- Managed a portfolio of accounts, ensuring all client needs were met and identifying opportunities for upselling
- Secured new clients through targeted prospecting and networking
- Handled credit and debit card payment processing to complete purchasing experience
- Determined prospect needs and crafted appropriate responses to provide information on suitable products and services
- Developed and maintained a comprehensive client database, streamlining communication and follow-up processes
- Registered information and details of customer on database and submitted proper documents for sale to preserve accurate records
- Automobile Association (Roadside assistance) of SA
Sales Consultant
AA Monthly warranty sales consultant
01.2023 - 08.2023
- Company Overview: Automobile Association of SA
- To sell as many quality policies and monthly premium as possible each month, in a compliant and client centric manner
- To share experiences with the team as a way of developing expertise as a sales organization
- To constantly seek opportunities for the company to expand its customer base
- To take responsibility for the sales team's day-to-day activities, and skills, to optimize team performance to meet targets
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing
- Prepared quotes with accurate and competitive pricing to drive conversion
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases
- Handled credit and debit card payment processing to complete purchasing experience
- Collaborated with the marketing team to develop promotional materials, boosting brand visibility
- Utilized CRM software to track sales progress and identify areas for improvement
- Registered information and details of customer on database and submitted proper documents for sale to preserve accurate records
- Maintained accurate records of all sales transactions, ensuring compliance with company policies
- Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts
- Negotiated contracts with clients, securing profitable deals and achieving sales targets consistently
- Provided training to new sales staff, sharing best practices and enhancing team performance
- Resolved customer issues promptly, maintaining a high level of customer satisfaction and retention
- Actively participated in weekly sales meetings, offering insights and strategies to drive sales forward
- Overcame customer objections to maximize conversions
- Achieved company targets by implementing successful sales strategies
- Verified and reviewed completed contracts to maximize customer satisfaction
- Automobile Association of SA
Retention Consultant
Cell C head office
06.2018 - 09.2021
- Ensuring a high level of customers satisfaction
- Advised customers on upgrading Cell C contracts to meet individual need and preferences
- Performed risk assessments to identify potential challenges and developed mitigation strategies to minimize impact
- Crafted solutions to reoccurring issues by analyzing root causes
- Recommended targeted improvement action to [Result]
- Convincing client not to cancel their cell phone contracts
- Processed client bank details for retention consultancy
Business Development Consultant
Conduent under Vodacom
11.2017 - 05.2018
- Offering business to business wireless internet solutions
- Execute end-to-end sales process including the ability to find and develop appropriate sales opportunities
- Uncover complex customer needs and develop and propose solutions
- Manage customer negotiations and close profitable business deals
- Determined prospect needs and crafted appropriate responses to provide information on suitable products and services
- Tracked industry and seasonal trends to update sales strategy
- Secured long-term accounts, providing recommendations to promote brand effectiveness and product benefits
- Built stable pipeline harnessing multiple distribution channels and sales strategies
- Leveraged CRM systems to track sales performance and identify areas for improvement
- Liaised with potential customers to determine needs and provide recommendations
- Evaluated financial data to assess profitability and implement cost-saving initiatives
- Identified and pursued new business opportunities, leading to a 20% increase in annual revenue
- Secured new clients through targeted prospecting and networking
- Conducted risk assessments for potential investments, safeguarding company assets and interests
- Negotiated favorable terms with suppliers and partners, significantly reducing operational costs
- Prepared quotes with accurate and competitive pricing to drive conversion
- Demonstrated commitment and perseverance in cold calling to establish new customer relationships
Human Resources Assistant (Internship)
Workforce Recruitment
06.2015 - 06.2016
- Compiling and updating employees' records (hard and soft copies)
- Providing clerical and administrative support to human resources executives
- Assisting with day-to-day operations of HR functions and duties
- Prepared new employee files and structured current employee files for accurate, reliable records
- Set up appointments, meetings and conferences for employees to discuss announcements and developments
- Assisted recruitment team with background and reference verification tasks
- Assisted in recruitment processes, from advertising vacancies to scheduling interviews and communicating with candidates
- Organized training sessions and development workshops to enhance staff skills and performance
- Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork
- Performed customer service functions by answering phone calls daily
- Provided accurate and timely information to management, maintaining compliance with company processes, data protection requirements and best practice
Sales Assistant (Weekend Work)
Zinto Marketing
02.2013 - 05.2015
- Redeem stamps and coupons
- Process payments transactions and high volume credit and cash using (POS) system
- Reconcile transactions and stock
- Resolve customers Queries and provided positive customers experience
- Trained new team members in cash register operations, stock
- Collaborated with team members to achieve sales targets and enhance store performance
Education
National senior Certificate - Grade 12
Mopane Intermediate School
12-2010
Diploma In Accounting & FAIS - Financial Computing
Rosebank College
05-2015
Certificate in short-term insurance - Personal Lines(Class of Business)
Compliance Leaning Canter
02.2023
Skills
- Strategic leadership
- Strong verbal and non-verbal communication
- Organizational time strategies
- Focused listening
- Experienced in software usage
- Service-oriented communication skills
- Meticulous attention to detail
- Cross-functional teamwork
- Clear and concise writing
Accomplishments
- Advanced from monthly warranty agent to Term warranty & Bodywize sales consultant as a result of being a top performer and also received certificate of achievements.
- Champions of champions February 2023
- Warranty sales champ March 2023
- Warranty champions July 2023
- Marquis champion written premium of R1 24 374.40 April 2024
- Marquis champion written premium of R1 651 605 June 2024
- Marquis champion written premium of R1 842,970.11 October 2024
- Annual superstar award for excellence performance and outstanding contribution to Halls financial services November 2024
Personal Information
- Date of Birth: 01/15/92
- Nationality: South African
Drivers License - Code
10
Additional Information
Reference:
Samuel Valentine AA Insurance/Halls Financial services
0842576896
Tebogo Sikhosana Vodacom conduent
0649086878
Siphokazi Nyathela Cell c
0732072574
Rosebank college
0114032437
Timeline
Sales Consultant
Marquis finance Term Warranty and Bodywize
09.2023 - 01.2025
Sales Consultant
AA Monthly warranty sales consultant
01.2023 - 08.2023
Sales Agent
Membership sales Agent
03.2022 - 12.2023
Retention Consultant
Cell C head office
06.2018 - 09.2021
Business Development Consultant
Conduent under Vodacom
11.2017 - 05.2018
Human Resources Assistant (Internship)
Workforce Recruitment
06.2015 - 06.2016
Sales Assistant (Weekend Work)
Zinto Marketing
02.2013 - 05.2015
Certificate in short-term insurance - Personal Lines(Class of Business)
Compliance Leaning Canter
National senior Certificate - Grade 12
Mopane Intermediate School
Diploma In Accounting & FAIS - Financial Computing
Rosebank College
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