Yves Tshibaya
Inbound Manager
Johannesburg,GP
Summary
Logistics and supply chain specialist with expertise in managing inbound operations and optimizing processes. Experienced in inventory management and vendor coordination, ensuring high standards in dynamic environments. Fluent in English and French, effectively engaging with internal stakeholders and external partners to foster collaboration and drive continuous improvement.
Overview
3
3
Languages
15
15
years of professional experience
Work History
Inbound Manager
Walmart (Massmart Logistics)
11.2020 - Current
- Manage inbound operations, receiving, returns, reverse picking, and customer collection processes within the DC.
- Control and execute delivery waves to ensure customer requirements and routing schedules are achieved.
- Ensure accurate and efficient stock receiving within agreed dock-on and dock-off turnaround times.
- Maintain stock integrity across all selection groups and warehouse systems.
- Manage collections, exchanges, POD execution, and resolution of customer delivery discrepancies.
- Investigate and resolve stock variances, short/over deliveries, expired stock, lost items, and shelf-life related issues.
- Make operational decisions regarding delivery acceptance, returns to vendor, and non-compliance to delivery agreements.
- Ensure all online and offline delivery processes are executed in line with agreed service levels.
- Monitor shrinkage levels and implement action plans to minimize losses.
- Conduct operational forecasting aligned to inbound volumes and customer demand requirements.
- Manage weekly scheduling, inbound volume planning, and annual stock take preparation.
- Utilize dashboards, scorecards, and operational reporting tools to identify trends, risks, and improvement opportunities.
- Manage and optimize warehouse systems including SAP, Triceps, EWM, RDS, Trackmatic, etc…
- Achieved operational efficiency and productivity targets consistently.
- Managed budget constraints while ensuring optimal staffing levels for smooth inbound receiving operations.
- Champion lean warehousing principles throughout all aspects of inbound receiving operations to reduce waste and inefficiencies.
- Build and maintain high-performing, diverse, and engaged operational teams.
- Drove performance management processes, implementing corrective solutions for unmet KPIs and KRAs.
- Managed employee performance, attendance, development, and disciplinary processes in accordance with labour legislation and company policies.
- Promoted culture of accountability and operational excellence, fostering innovation and continuous improvement.
- Ensured critical operational positions were adequately staffed in line with business requirements.
- I have developed strong relationships with suppliers, fostering open communication channels for efficient problem solving.
F. Africa Export Despatch Manager
Massmart Logistics
02.2019 - 11.2020
- Oversaw and managed all operational processes and procedures relating to the exportation of stock to Namibia and Lesotho.
- Ensured loading plans, transportation scheduling, and operational arrangements were effectively coordinated to support cross-border distribution activities.
- Managed operational productivity, efficiency, and performance targets to optimize export and distribution processes.
- Maintained continuous engagement with employees, stakeholders, transporters, and service providers to ensure operational deadlines and targets were achieved.
- Ensured SLA compliance and maintained high service standards, enhancing satisfaction for both internal and external customers.
- Managed workforce planning and attendance in alignment with operational volumes and business requirements.
- Coordinated export planning for new product launches in collaboration with in-country logistics managers and clearing agents.
- Maintained ongoing liaison with transporters and clearing agents regarding shipment lead times, customs processes, and operational readiness.
- Conducted investigations into operational and process discrepancies, identifying root causes and implementing corrective actions to enhance efficiency.
- Facilitated departmental meetings to communicate workload planning, operational priorities, and action plans.
- Participated in the planning and execution of new store openings across Africa, including contributing to the launch of a new GAME store in Walvis Bay by aligning distribution centre outputs with country-specific regulatory requirements.
- Conducted and initiated disciplinary and performance management processes in line with company procedures and labour legislation.
- Monitored and maintained acceptable operational performance standards across all areas of responsibility.
- Accomplished multiple tasks within established timeframes.
DC Shift Manager
Massdiscounters Logistics (Game & Dion Wired)
03.2018 - 02.2019
- Maintained strong client relationships at operational level, ensuring service delivery aligned with agreed Service Level Agreements (SLAs).
- Monitored workforce attendance and staffing availability to achieve minimum 95% shift attendance target.
- Ensured adequate staffing levels in line with operational schedules, including weekends, public holidays, and overtime requirements.
- Drove daily operational performance targets in alignment with client expectations and productivity standards.
- Managed housekeeping standards in accordance with industry best practices and client operational requirements.
- Ensured full compliance with Occupational Health and Safety regulations, including OHASA and driven machinery requirements in terms of the OHS Act.
- Managed daily MHE (Material Handling Equipment) impacts and enforced disciplinary procedures in cases of negligence and operational non-compliance.
- Conducted regular DC floor walks to monitor operational standards, safety compliance, housekeeping, and workforce productivity.
- Investigated damages, operational errors, and claims to mitigate financial losses and operational risks.
- Initiated and managed disciplinary processes relating to non-performance, negligence, procedural breaches, and operational incidents, while providing feedback to management and client stakeholders.
- Conducted operational team talks and communication sessions on procedural updates, operational requirements, and process improvements aligned with client expectations.
Functional Inbound Shift Manager
Massdiscounters Logistics (Game & Dion Wired)
09.2016 - 03.2018
- Led and developed high-performing operational teams to achieve productivity, service, and operational excellence targets.
- Optimized service delivery while reducing operational costs, damages, and shrinkage through effective process management and continuous improvement initiatives.
- Ensured full compliance with shift management procedures, operational documentation, and shift duty management requirements.
- Managed departmental checklists, controls, and operational procedures to ensure effective adherence.
- Executed and enforced all daily operational activities, standard operating procedures, and general rules effectively.
- Facilitated departmental meetings to communicate operational priorities and align on performance expectations and action plans.
- Achieved full compliance with shift management procedures, operational documentation, and shift duty management requirements.
- Ensured completion of shift performance reports and provided operational feedback to Shift Management.
- Reviewed staffing plan variances against operational requirements, implementing corrective actions to align resources with needs.
- Completed shift performance reports and provided operational feedback to Shift Management.
- Made key people management decisions relating to performance, discipline, operational compliance, and workforce effectiveness.
- Ensured departmental checklists, controls, and operational procedures were effectively managed and consistently adhered to.
Functional Receiving Manager
Massdiscounters Logistics (Game & Dion Wired)
07.2011 - 09.2016
- Reviewed daily receiving schedules, MIC reports, and packing slips to effectively plan and coordinate inbound deliveries.
- Ensured receiving clerks utilized Triceps receiving documentation correctly to determine palletization requirements and stock handling procedures.
- Compiled and submitted daily operational scorecards and performance reports to management stakeholders, facilitating informed decision-making.
- Ensured all Proof of Delivery (POD) documentation and delivery notes were processed and handed to suppliers accordingly.
- Maintained strict receiving turnaround standards by ensuring no orders remained in the receiving area beyond 24 hours and preventing container rollovers.
- Ensured all international commerce schedules reflected valid purchase order numbers to minimize allocation and system-related issues.
- Compiled and submitted daily operational scorecards and performance reports to relevant management stakeholders.
- Coordinated follow-up processes on missed supplier appointments, ensuring timely communication and resolution to maintain operational flow.
- Conducted and managed departmental self-audits to ensure operational compliance and process adherence.
- Ensured all operational deadlines and service commitments were achieved within specified timeframes.
- Oversaw volunteer validations and system updates within Triceps Warehouse Management System (WMS) to ensure accurate item maintenance.
- Ensured all pack size discrepancies were validated, logged, and resolved within 24 hours through the Merchandise Log Error Register process.
- Managed the daily downloading and maintenance of item master files and related operational documentation.
- Investigated, resolved, and signed off all order variances and delivery discrepancies within operational deadlines.
- Ensured delivery discrepancy advisories were completed with the required supporting documentation and approvals.
- Ensured daily roll calls, operational meetings, and shift briefings were conducted to communicate priorities, goals, and operational expectations.
- Maintained receiving turnaround standards by ensuring no orders remained in the receiving area beyond 24 hours, effectively preventing container rollovers.
Reach Truck Operator
Massdiscounters Logistics (Game & Dion Wired)
02.2011 - 06.2011
- Implemented and maintained housekeeping standards across all operational areas to support a safe and organized work environment.
- Ensured timely execution of letdown processes in line with company operational standards and procedures.
- Maintained strict compliance with PUT/LET error code processes to ensure system and operational accuracy.
- Ensured incomplete put-away activities were prioritized and completed within required turnaround times.
- Evaluated operational expectations and standards to ensure alignment with operational requirements.
- Executed all reasonable and lawful instructions received from management timeously and accurately.
- Ensured all assigned tasks were completed within the allocated shift timeframe and escalated unassigned workload where necessary.
- Escalated missed deadlines or incomplete tasks to relevant stakeholders and supported resolution processes where required.
- Monitored and ensured compliance with PUT/LET error code processes to uphold system and operational accuracy.
- Took full ownership and accountability for assigned tasks, ensuring effective execution and delivery of operational objectives.
- Consistently maintained quality and productivity standards in all assigned work activities.
- Maintained a professional and proactive attitude, responding constructively to feedback and continuous improvement initiatives.
- Escalated missed deadlines or incomplete tasks to stakeholders and facilitated resolution processes to enhance workflow efficiency.
Education
Executive Certificate - MAP & Commerce
Wits Business School
South Africa01-2025
International Advanced Diploma - Supply Chain, Logistics and Transport
Chartered Institute of Logistics and Transport
United Kingdom01-2024
International Diploma - Supply Chain, Logistics and Transport
Chartered Institute of Logistics and Transport
United Kingdom01-2022
ICT Bootcamp - Information and Communication Technology
Vaal University of Technology
Gauteng, South Africa12-2009
Senior Certificate - Latin/Philosophy
College Saint Boniface
Katanga, Congo - Kinshasa01-2007
Skills
Inventory management
Warehouse logistics
Shipping and receiving
Stock control
Supply chain
Logistics processes
Forecasting
Inventory tracking
Space optimization
Operational efficiency
Performance maximization
Lean principles
Strategic planning
Cross-functional teamwork
Decision-making
Analytical thinking
Problem-solving
Time management
Verbal and written communication
Timeline
Inbound Manager
Walmart (Massmart Logistics)
11.2020 - Current
F. Africa Export Despatch Manager
Massmart Logistics
02.2019 - 11.2020
DC Shift Manager
Massdiscounters Logistics (Game & Dion Wired)
03.2018 - 02.2019
Functional Inbound Shift Manager
Massdiscounters Logistics (Game & Dion Wired)
09.2016 - 03.2018
Functional Receiving Manager
Massdiscounters Logistics (Game & Dion Wired)
07.2011 - 09.2016
Reach Truck Operator
Massdiscounters Logistics (Game & Dion Wired)
02.2011 - 06.2011
Senior Certificate - Latin/Philosophy
College Saint Boniface
ICT Bootcamp - Information and Communication Technology
Vaal University of Technology
International Diploma - Supply Chain, Logistics and Transport
Chartered Institute of Logistics and Transport
International Advanced Diploma - Supply Chain, Logistics and Transport
Chartered Institute of Logistics and Transport
Executive Certificate - MAP & Commerce
Wits Business School