Yusuf Salie

I have over 10 years of experience in the IT industry, where I've had the opportunity to excel in various support roles. Throughout my career, I've developed a deep understanding of technical support and client engagement, which has honed my communication skills and ability to collaborate effectively with diverse teams. As we enter a new digital era with the rise of AI and automation, I am committed to enhancing my skills to remain at the forefront of this technological evolution. To achieve this, I am currently pursuing studies in Power Automate, Python, and JavaScript. Although I am a new developer, I have a strong passion for problem-solving and am eager to build upon my technical foundation. I understand that a career in development is challenging, but I am determined to master any language that comes my way, particularly Python. Currently, I am employed at PwC, where I have gained a solid foundation in IT and risk management. This role has allowed me to collaborate with teams to optimize strategies, mitigate risks, and enhance decision-making processes through regular strategic meetings. My experience here has strengthened my ability to approach problems with precision and strategic thinking. My professional journey has been characterized by a commitment to continuous learning and growth. I view challenges as opportunities to develop and contribute meaningfully wherever I can. I am excited about the possibility of bringing my skills, enthusiasm, and dedication to a new role where I can make a positive impact. I look forward to the opportunity to discuss how my experience and skills can align with your organization’s needs. Thank you for considering my application. I am eager to explore new horizons and contribute to your team’s success.

I have created 2 projects with python and django web development

• Contributed to a reduction in operational costs of [Number]%.
• Promoted to Senior Help Desk after [Number] months of employment.
• Completed intensive training in database fundamentals and software engineering.
• Participated in various incentive programs and contests designed to support achievement of production goals.
• Recipient of individual and departmental awards for providing stellar client service.
• Trained and led technical support teams of more than [Number] support specialists.
• Best Employee in [Category] award.
• Endorsements in software development and mobile applications.
• Increased number of resolved job tickets by [Number]% over previous year.
• Documented and resolved [Issue] which led to [Results].
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved [Result] by introducing [Software] for [Type] tasks.
• Collaborated with team of [Number] in the development of [Project name].
• Achieved [Result] through effectively helping with [Task].
• Resolved product issue through consumer testing.
• Achieved [Result] by completing [Task] with accuracy and efficiency.
• Supervised team of [Number] staff members.

While i might not have all the experience needed , i am prepared to take on anything you throw at me i will grasp concepts and process extremely quickly ensure quality work is given to the team and company.

Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.

I have completed 1 two ocean marathon and ran comrades