Technology
Yusuf Jappie
Business Analyst
Cape Town,WC
Summary
Seasoned Business Analyst offering 7 years of full service business analysis across a broad range of industries, varying from telecoms, financial services, fintech and professional services. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
2025
2025
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Business Analyst II
Lesaka (Kazang)
5 2023 - Current
- Documenting requirement’s based on business needs on Confluence
- Drawing Various detailed diagrams and process maps of the system (UML)
- Facilitate workshops and online presentations to gather requirements
- Create data dictionaries, in order to present requirements in a more accurate setting
- Managing and presenting enhancements to business and development team
- Design and create wireframes according to business expectations
- Create API specifications and API flow examples
- Work with UI/UX designer to ensure that the new interfaces match business requirements
- Provide assistance on dev requests and tickets the team receives
- Provide guidance on templates the BA team could use for the department
- Provide the Business Product Owner with support on creating documentation for business
- Assist business with meeting to the client, answer technical questions on behalf of business
- Provide gap analysis on incomplete projects requiring further unidentified requirements
- Assist with the mentoring of new Business analysts joining the team
- Conduct research on the best possible BA tools that the team could use
- Provide reviewing assistance on BA team members work/projects
- Provide guidance on the best solutions to other team members documentation requirement problems
Business Analyst
Sanlam Fiduciary
05.2021 - 04.2023
- Documenting requirement’s based on business needs
- Drawing Various detailed diagrams and process maps of the system
- Designing Scope of Work documents to exactly depict business needs and wants
- Manage projects from start to end
- Investigating issues business are having on the system
- Assist with training ideas on how to improve the current systems
- Host workshops and online presentations to gather requirements
- Draw up project plans
- Manage User access on the system
- Host internal prioritisation and stand up calls
- Create data dictionaries, in order to present requirements in a more accurate setting
- Managing and presenting enhancements to business
- Rollout new enhancements and projects to business
- Completing SQL requests to business
- Compiling month end reports/stats and presenting to business
- Document business process
- Design interface enhancements
- Develop End to end manual processes in to a fully Automated web-based system
- Interrogate SQL database, in order to find results
- Agile methodology
Business Analyst
4C Group of Companies
08.2019 - 04.2021
- Drawing up proposals based on the client’s requirement
- Drawing Various detailed Diagrams of client’s expectations of the required system
- Designing Scope of Work documents to exactly depict clients’ needs and wants
- Manage projects from start to end, including weekly/Daily meetings to update and keep the client happy
- Liaise with our engineers to provide the best possible solutions for our clients
- Assist with training ideas on how to improve training on the current systems
- Host meetings and online presentations to discuss best possible solutions for our clients
- Host internal meetings with the engineers and Business Analysts, and draw up minutes of the meeting
- Finding the best possible solution to ensure the client is happy with the result, as well as the timelines
- Draw up project plans
- Manage Vodafone User registration
- Draw up financial costings per project to present to our accountants
- Agile methodology
Junior Business Analyst
Softlite Software Development
02.2018 - 07.2019
- Converting client’s requirements for the system into a detailed document that would be used by the Developer to code the system
- Designing User interface Wireframes to provide a visual aspect of the system to gain clients full approval
- Manually testing the system to ensure it meets the requirements that was set in the documentation and ensuring that system is reliable and efficient without any errors
- Brainstorming ideas with the team to ensure the best possible result can be achieved in the system
- Drawing up use cases to break up business processes and interrogate each case and provide a solution to implement steps to provide improvement
- Adapting and following the Agile methodology and providing weekly presentations of my work done
- Made use of the following processes as daily business practise: Agile Methodology and SDLC Framework
- Providing continuous support throughout the build process
Filing Clerk / Administrator (contract)
Trade Ocean
02.2017 - 07.2017
- General administration and filing duties
- Alphabetically packed the debtors and creditors files
- Called up clients with the motive of requesting payments and requesting deposit slips to make payments
- Document checking to assure all documents forwarded to creditors and debtors are accurate
Education
High School Diploma -
Parel Valley
Cape Town, South Africa 04.2001 - 01.2013
ND - Information Technology: Business Analysis
Cape Peninsula University of Technology
Skills
MS Word
MS Excel
MS PowerPoint
MS Access
SQL Server
My SQL Server
Confluence
Camunda modeler
Drawio
Balsamiq
Jira
Figma
Residentialarea
Cape Town, Western Cape
Contactdetails
+27 73 362 5453
Equitystatus
Coloured (EE candidate)
References
- Keagan Wilshire, Senior Developer, Softlite Software Development
- Yusuf Groenewald, CEO and Head Developer, Softlite Software Development
- Francois Hoon, Line Manager, 4C Group of Companies
- Gcobisa Ncobo, Senior Business Analyst, Sanlam Fiduciary
Personal Information
- Notice Period: Calendar month
- Date of Birth: July 1995
- Nationality: South African
- Driving License: Code 08 – own transport
Certification
UML Modelling
Interests
Sports
Exploring
Timeline
UML Modelling
10-2024
Evaluating API specifications
10-2024
Business Analyst
Sanlam Fiduciary
05.2021 - 04.2023
Business Analyst
4C Group of Companies
08.2019 - 04.2021
Junior Business Analyst
Softlite Software Development
02.2018 - 07.2019
Filing Clerk / Administrator (contract)
Trade Ocean
02.2017 - 07.2017
High School Diploma -
Parel Valley
04.2001 - 01.2013
ND - Information Technology: Business Analysis
Cape Peninsula University of Technology
Business Analyst II
Lesaka (Kazang)
5 2023 - Current
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