Yusri Heneke
IT System Administrator
Stellenbosch
Summary
I am a dedicated IT professional with 3 years of hands-on experience in providing comprehensive support across 1st, 2nd, and 3rd lines. I have a proven track record in managing and maintaining servers and desktops within LAN/WAN network infrastructures. My meticulous approach ensures the smooth and efficient operation of business processes. I am passionate about staying current with the latest technological advancements and applying this knowledge to enhance my duties and improve system performance. Driven Systems Administrator with 12 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
12
12
years of professional experience
Work History
IT Systems Administrator
Hungry Lion
04.2023 - Current
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Conducted training sessions for staff on new technology implementations, increasing overall adoption rates and productivity levels.
IT Support Engineer
Datacentrix Managed Services (Outsourced to REMGRO LTD)
8 2012 - 03.2023
- Administered EMC NetWorker for backup tape management.
- Managed and maintained Windows 7, 8, and 8.1 workstations and laptops.
- Provided server support and maintenance, including McAfee antivirus management.
- Supported various versions of Microsoft Office (2003, 2007, 2010, 2013).
- Managed Konica Minolta and HP printer fleets.
- Administered Exchange 2010 and managed over 200 user accounts in Active Directory.
- Assisted in the rollout of VOIP systems (Lync 2013).
- Monitored systems using Sintelligent.
- Trained and shared knowledge with new recruits.
- Managed AV support for Remgro.
IT Support Technician
Datacentrix Managed Services (Outsourced to British American Tobacco)
03.2012 - 08.2012
- Assisted in migrating systems from Windows XP to Windows 7.
- Facilitated the rollout of new McAfee antivirus software.
- Utilized strong problem-solving and troubleshooting skills to resolve technical issues.
- Upgraded and maintained Lotus Notes systems.
Education
Completed Grade 12 -
High School Stellenbosch
NQF IT Level 4 - undefined
Boland College Stellenbosch
Fundamentals of Windows Server Infrastructure 2012 - undefined
Torque IT
undefined
Skills
Access Control
Windows administration
Wireless Networking
VPN Configuration
Email Administration
Monitoring tools
Incident Management
System Troubleshooting
IT Documentation
Automation tools
Identity Management
Remote Access Solutions
Patch management
Capacity Planning
Security Protocols
Server Management
Load Balancing
Web Server Administration
Network Administration
Database Administration
Mobile Device Management
User Training
Firewall Administration
ITIL Processes
VoIP Systems
Disaster Recovery
Virtualization Technologies
Configuration Management
Group Policy management
Software Installation
System monitoring
Network performance monitoring
Threat Assessment
Network protocols
System Upgrades
Technical Support
Microsoft Office Suite
Program installations
Data Security
Performance Analysis
Help Desk Software
Problem-Solving
Teamwork and Collaboration
Quick Learner
Time Management
Problem-solving abilities
IP Addressing and Subnetting
Multitasking
Technical Troubleshooting
Excellent Communication
LAN and WAN control
Data Backup
Organizational Skills
Firewall Management
Attention to Detail
Team building
Problem-solving aptitude
Virtual Machine Operation
Analytical Thinking
System Testing
Network Firewall Management
Skillssummary
VMWare - Virtual environment management, VMWare Environment Support, VMWare Site recovery Management, Creating VMWare Templates, Creating custom VM's, Troubleshooting snapshots, Manage datastores, Upgrading VMWare tools and hardware, Maintenance on VM's, Create replication groups, Alert monitoring, Installing SIN Telligent agents on servers and devices, Upgrading agents, Creating custom alerts, Installing and configuring windows server 2012, User account administration, Creating security groups, OU structure management, Troubleshooting Active directory, Group policies, DNS, DHCP, Installing and administering EPO 5.1 - 5.3, Deploy clients to server and workstations, Creating task and policies for clients, Backup restore and upgrade of EPO, Testing patches of new releases, Installing and administering exchange 2010, Installing CAS and mailbox servers, Creating DAG's for exchange 2010, IIS setup for webmail, SNMTP connectors for exchange 2010, Manage offline address book, Creating distribution lists and contacts, Installing certificate for exchange 2010, Creating SAN names, Configuring UM server, Installing and configuring Lync 2013 server, Creating dial plans for internal and external use., Manage 2 Lync frontends, Installing Lync backend SQL services, Configure Lync for global federation, Lync integration with active directory and exchange 2010, Creating resource pools, User Administration on Lync control panel, Installing and configuring of EMC Networker, Daily, weekly, Monthly and yearly backups, Administering tapes and the backup devices, Labeling tapes, Backing up configuration, Monitoring traffic, Creating reports, Creating inbound and outbound rules, Creating VPN accounts
Personal Information
- Date of Birth: 11/08/89
- Driving License: Code B, Clear
References
- Stephanie de Kock, IT Manager, +27834741616, sdekock@remgro.com
- Francois Viljoen, Service Delivery Manager at REMGRO, +27828784407, fviljoen@remgro.com
- Hannes Burger, Operations Manager, +27824483814, hsb@remgro.com
Timeline
IT Systems Administrator
Hungry Lion
04.2023 - Current
IT Support Technician
Datacentrix Managed Services (Outsourced to British American Tobacco)
03.2012 - 08.2012
IT Support Engineer
Datacentrix Managed Services (Outsourced to REMGRO LTD)
8 2012 - 03.2023
Completed Grade 12 -
High School Stellenbosch
NQF IT Level 4 - undefined
Boland College Stellenbosch
Fundamentals of Windows Server Infrastructure 2012 - undefined
Torque IT
undefined
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