YUMNA OKKERS
Recruitment Consultant And Account Manager
Cape Town
Summary
Yumna is dedicated to maintaining organization and simplifying the lives of clients, candidates, colleagues, and management. Areas of expertise encompass talent acquisition, rapid skill acquisition, problem-solving, sales, analysis, customer service excellence, and client retention. With her wealth of experience and diverse skill set, Yumna would be a valuable addition to your company, aligning well with its values, goals, and principles.
A committed Talent Acquisition Specialist, Yumna excels in overseeing the entire recruitment process. She formulates and executes tailored strategies to fulfill unique position needs and identify qualified candidates efficiently.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Recruitment Consultant and Account Manager
Boss Consult
04.2022 - Current
- Contributed to business development efforts by identifying potential new clients within target industries or markets.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout process.
- Increased candidate placements by developing and implementing targeted recruitment strategies.
- Expanded company's talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in recruitment process.
- Implemented innovative methods for engaging passive candidates, leading to increase in qualified applicants for hard-to-fill roles.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Continuously monitored industry trends to stay current on market conditions affecting talent acquisition strategies.
- Enhanced company's reputation by ensuring a positive candidate experience throughout entire recruitment process.
- Mentored junior recruiters to improve their skills in sourcing, interviewing, and relationship-building techniques.
- Operated and maintained applicant tracking and candidate management systems.
- Provided support to hiring managers and HR teams to keep recruitment processes aligned with organizational goals.
- Screened and interviewed candidates to evaluate potential employees' qualifications.
- Managed and sourced from third-party recruiting agencies to expand potential candidate pool.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Real Estate Consultant
Property.Coza
01.2018 - 04.2022
- Solved potential transaction roadblocks by proactively addressing issues and finding creative solutions.
- Provided expert guidance on home staging techniques that resulted in faster sales at higher prices.
- Developed long-lasting relationships with clients by providing exceptional customer service throughout entire transaction process.
- Collaborated with other real estate professionals such as attorneys and title agents to ensure seamless transactions for all parties involved.
- Stayed up-to-date on current market trends and industry news to provide insightful advice to clients when making important real estate decisions.
Virtual Customer Service Host
Amazon Development Centre (UK & North America)
05.2020 - 12.2020
- Tracked orders
- Handled and resolved customer complaints
- Researched required information using available resources
- Ensure deliveries are received timeous
- Provide technical assistance for issues with Kindle
- Enhanced customer satisfaction by promptly and professionally addressing inquiries and complaints.
- Promoted upselling opportunities through effective product presentation and knowledgeable recommendations that aligned with guest interests.
- Collaborated with team members to consistently deliver exceptional service experiences.
Quality Consultant (HR LEARNING & DEVELOPMENT)
Capitec Bank
01.2016 - 01.2018
- Assist in candidate selection for new positions
- Monitored call performance of up to four teams
- Designed evaluation sheets & ensure compliance is adhered to
- Worked with Team Leaders to ensure the performance of their agents improves
- Provided coaching & Improve processes.
- Collaborated with cross-functional teams to develop new products that met or exceeded customer requirements and expectations.
- Improved product quality by implementing and monitoring rigorous quality control processes.
- Assisted management in establishing long-term strategic goals related to overall product quality and customer satisfaction levels.
- Maintained up-to-date knowledge of relevant industry advancements, incorporating best practices as appropriate to ensure continued excellence in product quality.
- Developed training programs to enhance employees'' understanding of quality standards and expectations.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Loans Consultant
Capitec Bank
01.2015 - 01.2016
- Handle doutbound as well as inbound calls
- Selling of bank products
- Resolved client loan complaints
- Completed credit Checks
- Collected and Verified FICA documentation
- Liaised with necessary Credit bureau's with regards to clients under debt review & administration
- Responded to emails
- Daily Completion of loan reviews.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Education
Higher Certificate in Forensic Examination
University of The Western Cape
Cape Town 01.2022 - 04.2023
Banking Certificate - Banking
Cornerstone
Cape Town, South Africa 01.2017 - 04.2018
NSC Financial Management -
Northlink College
Cape Town, South Africa 01.2009 - 04.2011
Skills
Websites
Awards
- Most Sales, 2020
- 1st in the province, 2021
- Outstanding Service, 2021
References
- Hein Strydom, Property.Coza, Principle, 073 144 0689
- Le-Andre Adams, Capitec Bank, Manager, 076 840 7978
Timeline
Recruitment Consultant and Account Manager
Boss Consult
04.2022 - Current
Higher Certificate in Forensic Examination
University of The Western Cape
01.2022 - 04.2023
Virtual Customer Service Host
Amazon Development Centre (UK & North America)
05.2020 - 12.2020
Real Estate Consultant
Property.Coza
01.2018 - 04.2022
Banking Certificate - Banking
Cornerstone
01.2017 - 04.2018
Quality Consultant (HR LEARNING & DEVELOPMENT)
Capitec Bank
01.2016 - 01.2018
Loans Consultant
Capitec Bank
01.2015 - 01.2016
NSC Financial Management -
Northlink College
01.2009 - 04.2011
Similar Profiles
Sandy GrantSandy Grant
Urgent Care Registered Nurse at Consult 365, Emergency ConsultUrgent Care Registered Nurse at Consult 365, Emergency Consult
PRABLEEN KAURPRABLEEN KAUR
Sales Associate at BOSS Store, Hugo BossSales Associate at BOSS Store, Hugo Boss
Boss DoucetteBoss Doucette
Owner at Boss Construction Services LLC And Gutters By BossOwner at Boss Construction Services LLC And Gutters By Boss
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung
Masonwabe SokoyiMasonwabe Sokoyi
Coordinator Financial Sector Coalition Campaign at NACoordinator Financial Sector Coalition Campaign at NA