Yugan Pillay
DevOps Engineer | Business Analyst
Alberton
Summary
Bilingual DevOps Engineer with background designing, testing, and implementing infrastructure and applications. Talented performer with over 2 years of experience using source control tools to identify and fix bugs in code. Consistent team player with exemplary multitasking skills.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
DevOps Engineer – IT Operation
Astute Financial Services Exchanges
8 2020 - Current
- Monitor Cloud Infrastructure in Microsoft Azure
- Creating Azure Resources
- Creating Teams and Projects on Azure DevOps
- Creating and maintaining Team Wiki
- Automation of Task CD | CI Pipelines
- Troubleshooting and resolving issues on CI and CD pipelines
- Improve Security Posture
- CI CD Pipelines
- Monitoring and maintaining all Azure Virtual Machines, this includes all SQL and Application servers
- Ensuring that all modules are ready for deployment
- Incident management related to DevOps
- Monitoring and upkeep of IBMMQ Virtual Machine
- Certificate management for IBM and Azure Cloud Application Servers
- SFTP Server management
- Researching multi-cloud solutions and Infrastructure as Code (IAC)
- SQL administration for Test and Production.
Analyst
Discovery (The Service Lab – Management Information Centre)
08.2010 - Current
- Information gathering (research and interviewing)
- Information synthesis (making sense of information from many sources)
- Identifying and illustrating key concepts
- Reporting (conveying key concepts in writing and diagrams)
- Presentation design, building and communication
- Information analysis (turning data into information to support decision makers)
- Initiatives: Ways to improve all processes or procedure to better support business
- Quality – pays high attention to detail.
- Conducted regular reviews of operations and identified areas for improvement
- Devised and implemented processes and procedures to streamline operations
- Supported creation of detailed, technical financial models to value potential acquisition targets
- Gathered, organized and input information into digital database
- Created and managed project plans, timelines and budgets
- Frequently inspected production area to verify proper equipment operation
Analyst
Discovery Health – (The Service Lab – Management Information Centre)
08.2010 - Current
- Information gathering (research and interviewing)
- Information synthesis (making sense of information from many sources)
- Summarising (identifying and illustrating key concepts)
- Reporting (conveying key concepts in writing and diagrams)
- Presentation design, building and communication
- Information analysis (turning data into information to support decision makers)
- Initiatives: Ways to improve a process or procedure to better support business
- Quality – pays high attention to detail.
Junior Developer Engineer - Operations and Support Team
Astute Financial Services Exchanges
01.2020 - 07.2020
- Troubleshooting Production Issues
- Debugging and Deploying hotfixes to resolve production issues
- Agile Development
- Implementation of Code for new integrations with clients
- Application developer C#
- Optimization of existing system
- Assist with system analysis and design.
Business Analyst
Astute Financial Services Exchanges
09.2017 - 12.2019
- Define specifications and business analysis requirements
- Design, document, and maintain business processes
- Design and document technical design documents (TDS)
- Manage requirements from client interactions
- Assist clients with integration setup via WCF and Rest for various Astute Products
- Product Specific: CCP (Client Consolidated Portfolio) & Employee Benefits
- Responsible for mapping Life & Risk, Investment, and Unit Data for the CCP Switch for new products using the Accord data standard
- Troubleshooting data issues with
- Creating test cases for client testing and system enhancements
- Production Support on mapping issues with content providers and Financial Needs Analysis Vendors.
- Enhancements to Astute Client Portfolio Switch
- Production Support for all data-related issues on CCP
- Implementation of Astute Employee Benefit Data Switch
- This would include creating all test data and XML, Schemas, and JSON files
- Life & Claims, Risk Mitigation system, Verification of Person Details
- Production Support
- Data mapping with Accord Data Models
Business Analyst – Partner Sales Excellence
Microsoft South Africa (MEA)
04.2017 - 09.2017
- System Responsibility: Maintain existing Databases within SMS & P
- Build and implement new Power BI Dashboards
- Maintain existing SharePoint sites for SMS & P
- Operational Excellence: Drives pipeline standards and hygiene
- Orchestrates and manages internal sale rhythms
- Manages Customer/Partner Planning Rhythm
- Manages Partner Quarterly Reviews
- Manages the forecast
- Manages Strategic Product Consumption
- Leadership: Advisor to sales leaders in understanding compensation and quota allocations
- Leads, drives and monitors Segment growth and recovery planning
- Drives and Monitors Pipeline Health
- Interlink between the business and managed Partners in terms of performance attainment and gaps in their Microsoft business areas
- Coaches and reviews on partner plans
- Working with team to drive consumption of Cloud products with the SI Partner teams
- Change Management: Strategize and support design, requirements and landing of WW processes and tools
- Engage with Partners to use the Microsoft Technology within their organizations
- Partners with business leads to ensure readiness plan quality
- Derive business intelligence from corporate assets to give Segment leaders a view of trends in the business beyond line of sight to forecast future direction.
Business Analyst
First National Bank (Ashburton) - Share Investing Centre
10.2015 - 04.2017
- Writing Business Requirement Specifications documentation
- Creating work request for enhancements and emergency changes
- Creating test cases and signing off
- Obtaining sign off from business on test cases
- Error Handling on system issues
- Documenting all incidents and queries with relevant system team
- Reporting on all incidents and changes
- Process mapping of existing processes and to be processes
- JAD sessions with Business and Technical Teams
- Production support related to trading done using FNB's share trading platform.
Business Analyst
Discovery (DHS Systems)
07.2015 - 09.2015
- Solution Proposal
- Writing Business Cases, Business Requirements Specifications, Customer Requirements Specifications
- JAD sessions with business
- Data Analysis
- Query Reporting
- Business Support for Providers
- Med pages Project: Manual Fixes.
MI Analyst
Discovery Holdings (Discovery People HR)
02.2015 - 06.2015
- Information gathering (research and interviewing)
- Information synthesis (making sense of information from many sources)
- Summarising (identifying and illustrating key concepts)
- Reporting (conveying key concepts in writing and diagrams)
- Presentation design, building and communication
- Information analysis (turning data into information to support decision makers)
- Initiatives: Ways to improve a process or procedure to better support business
- Quality – pays high attention to detail.
Team Leader Coach
Discovery Health – (New Business Operations)
06.2009 - 07.2010
- Managing a team staff and striving towards a highly motivated, performance driven environment
- Developing, coaching & motivating a team to excel in performance and service delivery
- Responsible for the performance management and disciplinary relations of staff
- Building and growing the team as well as identifying talent in staff members
- Developing staff with their current jobs as well as career development
- Ensuring that service levels are maintained
- Handling the administrative functions required
- Identifying quality issues and taking corrective steps by actioning quality trends
- Measuring staff member’s performance against required standards
- Relationship building with internal clients to achieve objectives
- Relationship building with external partners to achieve objectives
- Able to multitask and meet allocated deadlines daily
- Holding team meetings and communicating essential elements
- Drive results and solutions through the team - Monitoring the staff's targets/ deadlines
- Assisting with interviews.
Administrator
Discovery Consulting Services
03.2009 - 05.2009
- Processing of e-mails; broker queries and redirecting queries to relevant Service Consultants
- I attend to all email queries timeously
- Generate and prepare quotes on Life and Invest
- Convey, telephonic and written information relating to Quotes / New Business Commissions Billing and Products
- I handle escalated queries
- Liaise with New Business Department, Underwriting Department and Broker Service Consultants for progress of the new business submitted
- Ensure that service level agreements are met
- Attending to requests from management and other departments for written correspondence
- I also Load Demographics for a new scheme joining Discovery health.
Education
Diploma in Business Analysis -
Faculty Training Institute (FTI)
Certificate Lean Six Sigma (Yellow Belt) - undefined
BMGI
License to Lead Certification (team leader training) - undefined
Discovery Training Institute
Matric -
Lenasia South Secondary
Lenasia South 01.1994 - 12.2000
Microsoft Azure Fundamentals - undefined
AZ 900
Microsoft Azure Administrator Certification (re-certification in progress) -
AZ 104
MicrosoftAzure Microsoft Database Administrator -
DP 300
Microsoft Certificate 05.2024 -
Certified DevOps Professional (In-progress) -
CDOP
The Knowledge Academy 05.2024 - Current
Skills
Time management
Communication Skills
Problem-solving
Numeric Skills
Facilitation and minute meetings
Project management
MS Excel (advanced)
MS Office 2007, 2010, 2013 & 2016 (Word, Outlook, PowerPoint, OneNote, Visio)
Windows OS (Win7, WinXp, Win2000, Win 8)
Open Office
PL/SQL (basic)
Maintenance and troubleshooting
Test Automation
Scripting Languages
Virtualization Technologies
Developer collaboration
Configuration Management
Containerization Technologies
Performance Optimization
API Development
Project Planning
Task Prioritization
Windows Operating System
Security best practices
Meeting participation
Software Development
Linux Operating System
Incident Management
Performance Management
System Administration
Custom coding
IT solution development
Network Fundamentals
Monitoring and Logging
IT Operations
Infrastructure Automation
Programming Languages: C#, Net, Python
Data Storage and Retrieval
Continuous Integration Systems
Databases: Oracle, MongoDB
Source and Version Control: Git, Github
Multitasking
Linux Environments
SOAP and RESTful Web Services
JSON mapping
Microsoft Visual Studio
Visual Studio Code
XML Spy – XML and JSON data Mapping
CC Pulse (Call Centre Management System)
Avaya (Call Centre Management System)
WINSQL
Banking System
Ethnicity
Indian
Personal Information
- Available: 30 days’ notice
- Gender: Male
- Nationality: South African
Cricket, Esports
Currently enjoy playing LastMan Standing T20 cricket. I also love playing Esports. i.e F1 and strategy games likes Starcraft.
Timeline
Azure Microsoft Database Administrator -
DP 300
05.2024 -
Certified DevOps Professional (In-progress) -
CDOP
05.2024 - Current
Junior Developer Engineer - Operations and Support Team
Astute Financial Services Exchanges
01.2020 - 07.2020
Business Analyst
Astute Financial Services Exchanges
09.2017 - 12.2019
Business Analyst – Partner Sales Excellence
Microsoft South Africa (MEA)
04.2017 - 09.2017
Business Analyst
First National Bank (Ashburton) - Share Investing Centre
10.2015 - 04.2017
Business Analyst
Discovery (DHS Systems)
07.2015 - 09.2015
MI Analyst
Discovery Holdings (Discovery People HR)
02.2015 - 06.2015
Analyst
Discovery (The Service Lab – Management Information Centre)
08.2010 - Current
Analyst
Discovery Health – (The Service Lab – Management Information Centre)
08.2010 - Current
Team Leader Coach
Discovery Health – (New Business Operations)
06.2009 - 07.2010
Administrator
Discovery Consulting Services
03.2009 - 05.2009
Matric -
Lenasia South Secondary
01.1994 - 12.2000
DevOps Engineer – IT Operation
Astute Financial Services Exchanges
8 2020 - Current
Diploma in Business Analysis -
Faculty Training Institute (FTI)
Certificate Lean Six Sigma (Yellow Belt) - undefined
BMGI
License to Lead Certification (team leader training) - undefined
Discovery Training Institute
Microsoft Azure Fundamentals - undefined
AZ 900
Microsoft Azure Administrator Certification (re-certification in progress) -
AZ 104
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