YOVANI RUDHUN

- Manage a project portfolio to ensure quality on-time and on-budget
implementations using a mix of global resources
- Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the implemented solutions
- Ensure adherence to highest quality standards in project delivery by
consistently utilizing Ceridian HCM tools, techniques and methodologies
- Manage executive level customer relationships and provide team oversight through Ceridian implementations
- Actively engage as Project Sponsor, including participation in Steering
Committee meetings, executive touch points and other key governance
activities
- Responsible for project staffing and resource management on a broad range of implementation engagement
- Build team expertise and confidence in project delivery work through real-time feedback, coaching and effective training plans

- Responsible for managing service level agreements with Air France

- Manage and lead operations to deliver to clients
- Publish monthly performance reports to all stakeholders
- Act as a facilitator for the implementation of new projects

- Perform quality checks on accounts payable and receivable according to
Quality Management Framework of the company
- Manage and lead operations to achieve high standards and KPI targets

- Conduct weekly interface meetings with Operations and Training
department to identify further training needs

- Monitor accounts payable and receivable
- Produce financial reports to senior managers
- Generate statistical reports as per customer's requirements

- Manage and lead operations to achieve high standards and KPI targets

- Check-in and boarding of passengers
- Manning of MK VIP and State Lounges
- Handling customers queries and complaints