Yotham Mwanza

• Underwriting lending applications as per policy guidelines and underwriting standards.
• Recommend applications for approval or declining those that do not meet policy criteria.
• Manage Turn Around Time (TAT) for lending processes.
• Compute loan delinquency reports to highlight performing and non-performing products.
• Work with collections team to engage clients on non-performing facilities.
• Ensure all collected funds are correctly applied on facilities and updated on delinquency tracker.
• Ensure systems trigger correct information to clients on status of their facilities.
• Work with senior management on optimizing profitability of lending products.
• Work with operational risk to book all provisioned amounts and derive processes that avoid operational losses.
• Work with business product owners and corporate affairs on deriving new products upto rollout phase to managing the product.
• Reconcile suspense accounts ensuring correct revenue is being reported.
• Work with financial controller on management reports and audit queries.
• Training new team joiners and ensuring conducive environment is provided for staff growth.
• Act as operations business planning manager, managing operational costs and delivering good service to clients.

• Issuing invoices on rendered services.
• Preparing payments and pastel journal postings.
• Managing Payroll and tax obligations- NAPSA & PAYE
• Completing bank reconciliations, preparing financial and management accounts
• Attending to all audit queries and ensuring the financials are signed off.
• Managing administrative work i.e. stationery, transport and logistics.
• Following up on unsettled invoices.
• Adhoc finance and administrative tasks as assigned by the MD.

• Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution.
• Evaluated business reports to build action plans to offset negative trends.
• Trained and motivated new associates on daily routines to sustain business productivity.
• Offered direction and gave constructive feedback to motivate team members.
• Managed resolution TAT which improved service delivery
• Managed over 50 customer calls per day, this greatly improved service delivery.

• Managing Lease agreements with tenants and Landlords.
• Managing, stationery and cheque book requests.
• Planning best allocations and utilization of space and resources for new buildings.
• Preparing and posting payments to vendors for property maintenance services.

• Property related project management.