Yongama Phali
No 50 Harley Str Yeoville JHB
Summary
Dedicated Barman & Waiter skilled in active listening and effective communication. Advises customers on beverage choices, ensuring tailored recommendations for individual tastes. Maintains cleanliness and hygiene standards, fostering a professional bar environment. Dedicated to self-development to provide expectation-exceeding service. Seeking to transition into new field by leveraging there transferable skills for impactful results
Overview
2
2
years of professional experience
Work History
Barman & Waiter
Greenvally
Johannesburg
03.2024 - 12.2025
- Delivered exceptional customer service, quickly resolving any complaints or issues.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Advised customers on available beverages and optimum choices for individual tastes.
- Resolved customer complaints with diplomacy, preserving the establishment's reputation for excellence.
- Promoted upcoming events and specials to customers, boosting attendance and sales.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
Education
Certificate of Higher Education - Security
Mtshoko Security Training College
Johannesburg01-2025
Certificate of Higher Education - English, Isizulu, Mathematics, Physcial Science, LO, Geograophy, Life science
Barnto High School
Johannesburg, GP01-2023
Skills
- Event promotion
- Communication skills
- Time management
- Sales strategies
- Team collaboration
- Patience under pressure
- Complaint handling
- Customer service excellence
- Active listening
- Effective communication
- Multitasking efficiency
Languages
English
Upper Intermediate
B2
Setwana
Upper Intermediate
B2
Isizulu
Proficient
C2
References
- Bernard Sikhosana
Manager Greenvally
073 186 2429
Timeline
Barman & Waiter
Greenvally
03.2024 - 12.2025
Certificate of Higher Education - Security
Mtshoko Security Training College
Certificate of Higher Education - English, Isizulu, Mathematics, Physcial Science, LO, Geograophy, Life science
Barnto High School