Yongama Njemla
Khuma Location
Summary
Experienced banking professional with a strong background in treasury management, ATM custodianship, and teller operations at ABSA. Demonstrates exceptional multitasking abilities, accurate processing skills, and a keen eye for detail while managing high-volume transactions. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Adept at working under pressure and independently, with a commitment to adhering to bank policies and security protocols. Career goal: to leverage expertise in financial services to drive operational excellence and customer engagement.
Overview
8
8
years of professional experience
Work History
Treasury
ABSA
Christiana/Wolmaransstad
09.2022 - 11.2025
- Processing bank teller transactions accurately and timeously through predefined objectives.
- Ensuring customers are assisted promptly and in a friendly manner.
- Managing cash float by balancing, controlling, and restocking or repatriating cash when necessary.
- Dispensing and receiving cash, cheques, traveler's cheques, drafts, and other financial instruments.
- Verifying customer identity and account details before processing transactions.
- Staying alert to fraudulent activities and reporting concerns.
- Adhering to bank policies and procedures.
- Reconciling cash at the start and end of each day.
- Preparing reconciliation reports for audits.
- Educating customers on bank procedures, security requirements, and available service offerings.
- Providing guidance to customers on cash and other transaction processes.
- Resolving customer inquiries promptly or escalating them as needed.
ATM Custodian
ABSA
Christiana/Wolmaransstad
09.2022 - 11.2025
- Processing bank teller transactions accurately and promptly.
- Ensuring customer service excellence while adhering to security and compliance protocols.
- Managing cash float by balancing, controlling, and restocking or repatriating cash when necessary.
- Dispensing and receiving cash, cheques, traveller's cheques, drafts, and other financial instruments.
- Checking customer identification and account details to process and encash cheques.
- Being vigilant for fraudulent activities and reporting any suspicions.
- Adhering to bank policies, especially when handling cheques, notes, and IDs to prevent fraud.
- Referencing transactions exceeding teller mandate limits to authorized officials for approval.
- Capturing all transactions accurately on the bank system and ensuring proper authorization.
- Reconciling cash at the start and end of each day and preparing reconciliation reports for audits.
- Processing journals to recover charges for manual transactions and ensuring compliance with SARB requirements.
- Providing guidance to customers on cash and other transaction processes.
- Resolving customer inquiries promptly or escalating them as needed.
- Offering regular updates to customers about the progress of their inquiries.
- Educating customers on bank procedures, security requirements and available service offerings.
Teller
ABSA BATSA
George
07.2019 - 12.2019
- Taking Deposits (using DE100 machine)
- Capturing of Journals
- Doing Listings
- Clearing of float to SBV
- Balancing
Hosting
Absa Bank
Newton Park
02.2018 - 04.2019
- Warmly welcoming clients
- Assisting Clients on ATM (Deposits, transfers and payments)
- Opening Instant business accounts for clients online
- Directing Clients to suitable places for their needs
- Answering client's questions pertaining their needs
- Ensuring the satisfaction of clients
- Issuing credit cards for clients
- Generating security codes for clients for their internet and online banking
- Having successful leads
Teller
Absa Bank
Newton Park
02.2018 - 04.2019
- Processing of transactions for high volume of customers
- Taking cash/bulk deposits
- Withdrawals
- Cheque encashment and deposit
- Inter accounts transfers and third party
- Letting clients know about banking products
- Issuing proof of banking and statements for clients
- Bringing sales for the branch
- Ensuring on having right cash according to absa's policy
- Booking of cash to treasury
- Closing accounts as required for clients
- Perform account maintenance for clients
Education
Banking Services Advice -
Milpark Education
01.2018
Financial Management -
Port Elizabeth College
01.2017
Grade 12 - Mathematics, English First Additional Language, Life Sciences, Physical Sciences, Engineering & Graphic Design, IsiXhosa
Vaal Reefs Technical High School
01.2015
Skills
- Multitasking
- Ability to work under pressure
- Use of TCR and DE 100 note counting machine
- Ability to work independently
- Computer literate
- Good communication skills
- Accurate processing
- Good time management skills
- Teamwork
- Problem solving
- Dedicated
- Loyal
Attributes
- Honesty and trustworthy
- Enthusiastic
- Punctuality and Efficiency
- Hard working
- Good Communication and Patient
- Good sense of humor and Polite
- Customer's satisfaction is my orientation
Custom Section
- Capable of multitasking
- Ability to work under pressure
- Use of TCR and DE 100 note counting machine
- Ability to work independently
- Computer literate
- Good communication skills
- Accurate processing on average of between 20-25 customer transactions per hour
- Good time management skills
- Can work with a team
- Good in solving problem
- Dedicated and Loyal
References
- Zelda Delange, Kelly Quest (Newton Park/George), Recruiter, 041 373 1183
- Katlego Mohapi, Absa Bank (Newton Park Branch), Specialist Manager, 060 716 0685
- Kego Mathamela, Branch Manager (Christiana), Absa Africa, 053 441 9300
- Leon Ungere, Branch Manager, Absa Africa, 018 596 9000
Personal Information
- ID Number: 9608255341084
- Criminal Record: None
Languages
English
Proficient
C2
isizulu
Proficient
C2
isixhosa
Proficient
C2
setswana
Proficient
C2
sesotho
Upper Intermediate
B2
Timeline
Treasury
ABSA
09.2022 - 11.2025
ATM Custodian
ABSA
09.2022 - 11.2025
Teller
ABSA BATSA
07.2019 - 12.2019
Hosting
Absa Bank
02.2018 - 04.2019
Teller
Absa Bank
02.2018 - 04.2019
Banking Services Advice -
Milpark Education
Financial Management -
Port Elizabeth College
Grade 12 - Mathematics, English First Additional Language, Life Sciences, Physical Sciences, Engineering & Graphic Design, IsiXhosa
Vaal Reefs Technical High School