Yongama Maqoko
Office Administrator
Port Elizabeth
Summary
Self-motivated talented administrator that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
17
17
years of professional experience
1
1
Certification
2
2
Languages
Work History
Provincial Administrator
SACTWU
Port Elizabeth
04.2022 - Current
- Manage the diary of the Provincial Secretary;
- Answering the telephone and taking of messages;
- Coordinating all arrangements for meetings, compiling agenda packs and taking of minutes and distribution thereof;
- Maintaining a filing system and filing of all correspondences;
- Compiling accurate records and reports;
- Accounting of Provincial finances and keeping record's ,monthly reports to the finance department.
- Coordinating logistics, accommodation, flights, venues, refreshments and activities for the Province;
- Ability to work independently and with minimum supervision;
- Ability to cope with a demanding workload;
- Maintaining a database on excel and other software programmes on the activities of the Province;
- Regular communication to National Offices and structures in the union;
- Computer literacy and ability to use Microsoft Word, Excel, Outlook and PowerPoint;
- Strong organisational and writing skills;
- General office administration.
- Liaising with HR companies for time offs & loss times payments.
- Responsible for member claims by ensuring proper documentation is sent to the Claims department.
- Best customer service to members of the organization at all times.
Office Administrator
Peeteenee Finance
East London
03.2019 - 01.2022
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
- Championed corporate social responsibility initiatives within the organization through volunteerism promotion or fundraising campaigns.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Reconciled account files and produced monthly reports.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Receptionist
Old Mutual Finance
Grahamstown
03.2013 - 12.2017
- Operated multi-line telephone system to answer and direct high volume of calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with onboarding new clients and securing paperwork completion.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Responded to inquiries from callers seeking information.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Resolved customer problems and complaints.
- Maintained visitor log for entering and leaving facility for security purposes.
Waitress
Redwood Spur
Grahamstown
02.2007 - 01.2013
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Used cash registers and credit card machines to cash out customers.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Increased sales significantly by upselling higher-end products to customers.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Trained new servers on restaurant policies and procedures.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Informed customers about daily and seasonal specials.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Organized and detail-oriented with a strong work ethic.
Education
Business Management
EastCape Midlands College
GrahamstownGrade 12 -
Nombulelo Senior Secondary School
Grahamstown Skills
Events Coordination
Certification
Top Customer Relations Consultant per Area
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Provincial Administrator
SACTWU
04.2022 - Current
Office Administrator
Peeteenee Finance
03.2019 - 01.2022
Top Customer Relations Consultant per Area
04-2017
Receptionist
Old Mutual Finance
03.2013 - 12.2017
Waitress
Redwood Spur
02.2007 - 01.2013
Business Management
EastCape Midlands College
Grade 12 -
Nombulelo Senior Secondary School
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